When you make a booking at www.clubcarlson.com or any of the brand specific websites, you may be presented an option for eStandby upgrade for cash. There are typically several offers available at variable price points and one of them is complimentary based on the status you have with Club Carlson.
The company behind this eStandby is called Nor1. They have licensed the technology for hotels to better manage their upgrade inventory and get cash for it. The upgrades are NOT guaranteed in advance, but rather at the time of check in. I have seen these previously at Hyatt and Hilton hotels and have written several pieces about them that you can access them here, here, here, here & here.
So, I was presented several upgrade options at the time when I made the booking for Radisson Suites hotel in Bangkok. One of them was “complimentary” for Club Carlson members. It didn’t specify if this was due to the Gold status, however.
When you choose the all three, you are then presented with a list of requests that you just made. I canceled the whole thing at this point.
At check in they had one of these photo frames advertising upgrades to the Premier Suite for 400 THB. The eStandby price for this upgrade would have been 1500 THB.
The upgrade that I received was the one bedroom suite. Overall, I have found these eStandby upgrades to be a total waste IF you have a status with the chain. If you don’t have any status, you MIGHT be able to get an upgrade for less money than what it had cost to book the upgraded room/suite in the first place. Even then, you may be able to negotiate a lower charge for the upgrade when checking in.