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Here are six reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions & Comments

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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There are two companies that offer airlines solutions for selling space available upgrades; Optiontown and Plusgrade. Most of the major airlines handle this function in-house, but smaller airlines rely to these two providers. Goal is obviously to extract more revenue out of business and first class seats.


Last week, I was flying from Bangkok to Hanoi on Vietnam Airlines and had booked myself in economy. The flight is short and not worth paying anything extra for short haul business class seat. [click to continue…]