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5 Comments

Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions February 7

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

[click to continue…]

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6 Comments

Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 31 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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13 Comments

Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 24 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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0 Comments

Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Question January 17 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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16 Comments

Hotels join and leave any of the global chains continuously. All the chains have an “asset light” strategy meaning that they own very few hotels and rather just manage them.

InterContinental Port Ghalib

The result is that, if and when the owners are not satisfied with the performance, they might not renew the contract or throw out the current management overnight and take over the hotel or have it under another flag. [click to continue…]

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7 Comments

Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 11 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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15 Comments

Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 3 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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5 Comments

Here are three reader questions from the past week that I have decided to reply here publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Question Expedia Singapore SPG

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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2 Comments

Here are three reader questions from the past week that I have decided to reply here publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions December 20

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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6 Comments

Here are three reader questions from the past week that I have decided to reply here publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions Hilton Lot Marriott U

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact. [click to continue…]

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8 Comments

Many of the hotel chains are trying to get their members to leave reviews on their branded website instead of TripAdvisor.com.

IHG Rewards Club Hotel Reviews

I would expect that the reviews left by loyalty program members and especially elite ones would overall be more positive than of those that book entirely based on the price using one of the OTA’s (Online Travel Agents). [click to continue…]

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18 Comments

A LoyaltyLobby reader sent me a question regarding a situation that they have with a former Accor hotel (Mercure Krabi Deevana) that was reflagged on November 1.

Reader Question Mercure Krabi

Most of the hotels affiliated with chains such as Accor, Hilton or IHG are not owned by them. These chains just have an affiliation agreement for few years after which the contract can be terminated. [click to continue…]