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6 Comments

Here are three reader questions from the past week that I have decided to reply here publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions Hilton Lot Marriott U

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact. [click to continue…]

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8 Comments

Many of the hotel chains are trying to get their members to leave reviews on their branded website instead of TripAdvisor.com.

IHG Rewards Club Hotel Reviews

I would expect that the reviews left by loyalty program members and especially elite ones would overall be more positive than of those that book entirely based on the price using one of the OTA’s (Online Travel Agents). [click to continue…]

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18 Comments

A LoyaltyLobby reader sent me a question regarding a situation that they have with a former Accor hotel (Mercure Krabi Deevana) that was reflagged on November 1.

Reader Question Mercure Krabi

Most of the hotels affiliated with chains such as Accor, Hilton or IHG are not owned by them. These chains just have an affiliation agreement for few years after which the contract can be terminated. [click to continue…]

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11 Comments

A LoyaltyLobby reader shared with me by email what he had been going through with a number of recent hotel reservations.

Reade Email About Lower Rates

Hotel prices are no longer necessarily cheapest if booked long in advance especially when the occupancy rate is low. This same applies for the airline tickets as well. But at the same time,if the hotels are filling up fast, there is no limit how high the price may go. [click to continue…]

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5 Comments

A reader left a message on LoyaltyLobby’s Facebook wall about earning points and night credits for hotel reservations that are paid but eventually not consumed.

Reader Question No-show

Well. This questions get asked every once in a while. Why wouldn’t I just could earn the miles/points and elite credits for just paying for the nights and flights without having to take them? [click to continue…]