Reader Email: SPG Hotel Cancels Reservation & Bans The Guest Due To Corporate Customer Care File

56 Comments

A LoyaltyLobby reader sent me a rather bizarre case where hotel had requested the reader to wire the best flexible rate payment in advance and later banned the guest after he had opened a case with SPG Corporate Customer Care.

Reader Question Four Points Istanbul Batisehir Main

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Reader Question: Has IHG Changed The Age What Constitutes Child Without An Announcement?

3 Comments

A LoyaltyLobby reader sent me an email regarding the age of the children that can stay for free with an adult when staying at an IHG affiliated hotel.

IHG ChildrenRemember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Comment: Watch Out For 5% “Discretionary Service Charge” At SPG’s The Westbury, A Luxury Collection Hotel In Mayfair-London

1 Comment

A LoyaltyLobby reader sent me a case about 5% “Discretionary Service Charge” that had been added to his bill without consent at SPG affiliated property in London.

The Westbury, A Luxury Collection Hotel, Mayfair-London Main

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Reader Question: Around The World Award In Business/First For Two Using Aeroplan Miles? (Very Difficult!)

6 Comments

A LoyaltyLobby reader sent me an email about Aeroplan around the world awards that he would like to book for two in business or first class for late 2018.

Reader Question Air Canada Aeroplan

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Reader Question: Airberlin Delayed Luggage, Handling Agent & Wrong Information!

3 Comments

LoyaltyLobby readers continue to send emails about delayed baggage issues they are having with Airberlin. This is a topic that we have previously covered here on LoyaltyLobby several times.

Airberlin

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Reader Question: Hilton, Marriott, IHG & SPG Points Expiry Due To Inactivity?

5 Comments

A LoyaltyLobby reader sent me an email about hotel loyalty program point expiration due to inactivity and how to circumvent this.

Hilton Honors Marriott Rewards Starwood Preferred Guest SPG IHG Rewards Club Point Expiry

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Reader Question: Credit/Debit Card Woes At Marriott Property & Wouldn’t Accept Cash Deposit (Platinum Member)?

14 Comments

A LoyaltyLobby reader sent me an email about unsatisfactory check in experience at Marriott hotel.

Reader Question Marriott

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Reader Question: Singapore Airlines Mixed Class KrisFlyer Hong Kong To Perth Award?

2 Comments

A LoyaltyLobby reader sent me an email about redeeming Singapore Airlines KrisFlyer miles for mixed class award from Hong Kong to Perth.

Singapore Airlines New SilverKris Lounge Suvarnabhumi Airport Gate D7 Plane

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Reader Question: How to use the $100/$200 American Express Airline Credit (U.S. Based Gold/Platinum Charge Cards)

1 Comment

Last week we received a reader question inquiring about the use of the well advertised American Express (U.S.) Airline Credit that comes with Gold and Platinum Charge Cards.

Since I haven’t used one of mine yet I decided to run an experiment so that our readers have an indicator of how it worked out at least in this instance.

Reader Question: Points And Night Credit Earned On InterContinental Free Weekend Night Voucher Stay?

16 Comments

A LoyaltyLobby reader sent me an email about the use of the InterContinental Free Weekend Night-voucher that Ambassador members get with their yearly kit.

InterContinental Ambassador Booking Link

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Reader Question: Qatar Airways Non-working In-flight Entertainment In First Class?

5 Comments

A LoyaltyLobby reader left a message how to get appropriate compensation out of Qatar Airways for non-working in-flight entertainment on Doha – Sydney segment in first class.

Qatar Airways Easy Deals March & April 2017

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Reader Question: How To Claim Marriott Rewards Platinum Arrival Gift Guarantee ($100)?

4 Comments

A LoyaltyLobby reader left me a question yesterday about how to properly claim the compensation for Marriott property failing to offer arrival gift for a Platinum member ($100).

Marriott Rewards Elite Guarantees

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Reader Question: American Airlines Screws Up Qatar Airlines Award – Who Is Responsible To Fix?

10 Comments

A LoyaltyLobby reader sent me an email about maddening award issue that he is facing due to American Airlines screw up.

Qatar Airways Announcements New Routes, Meridiana Stake & Indian Airline Launch

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Update On Reader Question: BA Mass Cancellation, Codeshare & EC 261/2004 Compensation?

5 Comments

A LoyaltyLobby reader dropped me an email regarding the BA meltdown that happened couple of weeks back and where to send the compensation request when flying on codeshare that I covered here on earlier this week.

Reader Question Compensation For British Airways Service Issues

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