READER QUESTIONS: Accor Day Room, US Airways Downgrade & Merging IHG Accounts

2 Comments

Here are three reader questions from the past week that I have decided to reply here publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions December 20

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

READER QUESTIONS: Hilton Curacao Disaster, LOT & EC 261/2004 Compensation Denial & Marriott India Platinum Arrival Gift (Consecutive Stays)

6 Comments

Here are three reader questions from the past week that I have decided to reply here publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions Hilton Lot Marriott U

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact.

READER QUESTION: Rejected IHG Hotel Review?

8 Comments

Many of the hotel chains are trying to get their members to leave reviews on their branded website instead of TripAdvisor.com.

IHG Rewards Club Hotel Reviews

I would expect that the reviews left by loyalty program members and especially elite ones would overall be more positive than of those that book entirely based on the price using one of the OTA’s (Online Travel Agents).

READER QUESTIONS: IHG Rewards Club Crowne Plaza Award Availability, Cannot Go But Can I Get Qualified Stay & US/AA Chairmans/Executive Platinum Integration

1 Comment

LoyaltyLobby readers tend to have excellent questions about loyalty programs and I try to answer as many as I can.

READER QUESTIONS IHG Rewards Crowne Plaza Award Availability, Cannot Go But Can I Get Qualified Stay & US AA Chairmans Executive Platinum Integration

You can send questions by email, Tweeting, leaving messages to the Facebook wall or use the Ask John.

READER QUESTIONS: Accor Promo Issues, Securing IHG Rewards Club Platinum Status & Hilton Elite Benefits On Gifted Stay

13 Comments

LoyaltyLobby readers tend to have excellent questions about loyalty programs and I try to answer as many as I can.

Reader Questions Accor IHG HH

You can send questions by email, Tweeting, leaving messages to the Facebook wall or use the Ask John.

READER QUESTION: Mercure Krabi Deevana No Longer Accor Affiliated & Prepaid Reservation (Hotel Refuses To Cancel)

18 Comments

A LoyaltyLobby reader sent me a question regarding a situation that they have with a former Accor hotel (Mercure Krabi Deevana) that was reflagged on November 1.

Reader Question Mercure Krabi

Most of the hotels affiliated with chains such as Accor, Hilton or IHG are not owned by them. These chains just have an affiliation agreement for few years after which the contract can be terminated.

READER QUESTIONS: Marriott, Hilton Or SPG Status? Platinum Member Upgrades At Holiday Inn? Accor Advance Payment DCC?

3 Comments

LoyaltyLobby readers tend to have excellent questions about loyalty programs and I try to answer as many as I can here.

Reader Questions October 28

Question from Nancy regarding Marriott Gold, Hilton Gold or SPG Platinum

Reader Question: No Award Availability At The Holiday Inn Express Singapore Orchard Road Despite Standard Rooms For Sale?

2 Comments

A LoyaltyLobby reader sent me a message regarding award availability at the Holiday Inn Express Singapore hotel that had standard rooms for sale but not using points.

IHG Rewards Club Award Availability HIX Orchard Road

It is important to understand the differences in award availability between chains and hotels. I cover IHG Rewards Club on this post.

Reader Email: Reminder To Check Prices Of Non-prepaid Hotel Reservations

11 Comments

A LoyaltyLobby reader shared with me by email what he had been going through with a number of recent hotel reservations.

Reade Email About Lower Rates

Hotel prices are no longer necessarily cheapest if booked long in advance especially when the occupancy rate is low. This same applies for the airline tickets as well. But at the same time,if the hotels are filling up fast, there is no limit how high the price may go.

Reader Question: “Points credit Vs. No Show”

5 Comments

A reader left a message on LoyaltyLobby’s Facebook wall about earning points and night credits for hotel reservations that are paid but eventually not consumed.

Reader Question No-show

Well. This questions get asked every once in a while. Why wouldn’t I just could earn the miles/points and elite credits for just paying for the nights and flights without having to take them?

Reader Question: Buying Hilton HHonors Gold Status From eBay?

33 Comments

A LoyaltyLobby reader emailed me a question earlier this week, whether buying Hilton HHonors Gold status from eBay would be a good idea and how long it would take to go into effect?

Hilton HHonors Gold eBay

Well. This is probably not the intended method by Hilton for someone to get their midtier status that is actually a worthwhile one.

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