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A story has surfaced that a Southwest Airlines flight had to land at Los Angeles Airport because a passenger allegedly choked a woman in front of him after she reclined her seat.

SW 737

The flight returned to LAX where the offending passenger was escorted off the plane by law enforcement after which the flight was back en route to San Francisco. [click to continue…]

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A flight attendant for Southwest Airlines apparently had a very strong reaction to some of his medication while working a flight from Birmingham, AL to Dallas, TX.


During the safety demonstration the man first missed to switch on his microphone, then slurred words and finally fell asleep while suddenly waking up a short moment later.  [click to continue…]

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Rocketmiles has launched an offer for Southwest Airlines Rapid Rewards members that also have Southwest affiliated credit card product.

Rocketmiles Southwest Airlines 5,000 Bonus Points First Purchase September 30 2015

When you use the Southwest credit card to pay for the stay, you will receive 5,000 bonus points in addition to the 1,000 to 5,000 Rapid Rewards points that you earn for each night. The offer is valid for bookings made (don’t need to be consumed) by September 30, 2015. [click to continue…]

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Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions & Comments June 27 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]