Yesterday, I wrote about contacting Starwood Platinum Concierge using the online chat function. It is a good way to sort simpler things out. My issue on hand was getting complicated, and decided to make the call to SPG Platinum Concierge in the States, although I am currently here in Abu Dhabi.
The problem on hand was the award availability at the Sheraton Resort in Dubai. I had free resort nights about to expire that could be only used in Dubai at that one specific property. Only one of the six nights I was looking to book was available when checking the availability online.
One of the nights did show standard room availability but was bookable only as a prepaid rate. The Platinum Concierge, with whom I initially dealt with on the phone, was not able to book it as an award. I asked him to escalate the issue, and the call was then transferred to a supervisor.
The room types that are available for “Standard” awards: