The Airline Quality Rating (AQR) based on the 2012 data is out for 23rd time. This report uses publicly available information that airlines are required to report to Department of Transportation and then applies formula (some magic) to come up with the ratings. You can access AQR’s website here.
The findings are nothing new to those of us that have had a look at the DOT’s monthly Air Travel Consumer reports. The Virgin America was on the first spot and the United was dead last. United had a disastrous year in 2012 complaints and operation wise.