Hotel Managing TripAdvisor Reviews Case: W Doha (Read Getting Critical Deleted)

10 Comments

Those days are long gone when TripAdvisor could be considered neutral third party when it came to travel related online reviews. It is still difficult tool to pass, however, when doing research about hotels in many locations.

Hotels Gaming TripAdvisor Rankings Case W Doha U

I don’t usually pay too much attention to TripAdvisor reviews. I sometimes glance them to check what hotels certain destinations have and their relative TripAdvisor rankings.

Reader Question: TripAdvisor Censoring Critical Reviews?

27 Comments

A LoyaltyLobby reader left a comment to a prior piece about TripAdvisor’s inability to sometimes publish critical reviews of properties while no such issues with positive ones.

TripAdvisor

Remember that you can always email me, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Reader Comment: Management Hostile To TripAdvisor Reviews Case Sheraton Dubrovnik

5 Comments

A LoyaltyLobby reader dropped me an email about a hotel management comment left on his TripAdvisor review that was rather negative.

Sheraton Dubrovnik

Remember that you can always email me, send a message via Facebook or use Twitter and include photos too. I’ll try to cover Reader Questions & Comments here several times a week.

The Economist: Hotel Reviews On Travel Websites Are Largely Unrealistic!

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The Economist had an interesting piece on unrealistic reviews posted to travel websites ranging from Online Travel Agents (OTAs) to the traditional review websites such as Tripadvisor.

Mirage ResortThe essence is that we as reviewers tend to review higher than we actually intend or would be justified, leading to excessively high ratings for some hotels.

TripAdvisor 150 Czech Airlines OK Plus Miles Per Review (Max 10 Per Month)

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TripAdvisor has launched a campaign to get more reviews in Czech on its local website and is offering bonus miles for those that do them.

TripAdvisor 150 Czech Airlines OK Plus Miles Per Review Max 10 Per Month

You can earn 150 Czech Airlines OK Plus miles per review and you can get miles for maximum 10 reviews per month (1,500 miles).

Washington Post: “How TripAdvisor altered your vacation-planning universe”

4 Comments

Washington Post run a story yesterday about TripAdvisor and how it has altered the way people search and share their travel experiences.

Washington Post How TripAdvisor altered your vacation-planning universe

TripAdvisor is the 800-pound-gorilla that many travel providers have love/hate relationship with. It provides feedback from guests while it may not always be what the businesses would like to hear.

TripAdvisor Fined €500,000 For Fake Reviews In Italy

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TripAdvisor was fined €500,000 by the Italian antitrust authority for failing to curb fake reviews on its website.

TripAdvisor Italy

The watchdog found that TripAdvisor misleads consumers by stating that the reviews on its website are “authentic and genuine”, although it has not done much to prevent fake reviews left by both consumers and businesses.

Blackpool Hotel Fines Guests £100 Per Negative TripAdvisor Review

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The Telegraph has interesting piece (access here) about a Broadway Hotel in Blackpool (England) that apparently charges £100 per negative TripAdvisor review on guests’ credit cards. Telegraph Hotel guests ‘fined’ for leaving bad review on TripAdvisor

There was recently the case with a small hotel in Hudson that was doing the same but charging $500 instead (read more here)!

HotelNewsNow: “How to fight against TripAdvisor blackmail”

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Back in May, The Telegraph in the UK had a piece about “Hotels ‘hostage to TripAdvisor blackmailers” that I covered here.

HotelNewsNow How to fight against TripAdvisor blackmail

Now, HotelNewsNow, an industry publication, has an article “How to fight against TripAdvisor blackmail”.

Union Street Guest House Doesn’t Like bad Reviews – Charges Guests $500 For Each

10 Comments

This little guest house in Hudson New York has gained lot of negative publicity in the past couple of days for the inane terms and conditions that they had for fining wedding guests $500 for each negative review someone from their party left on social media.

Union Street Guest House

The guest house has now removed this from their website, but the terms and conditions governing any stay there are all very negative and quite frankly off-putting.

Garuda Indonesia GarudaMiles TripAdvisor Promo: Get 150 Miles For Every Three Reviews

1 Comment

Garuda Indonesia’s GarudaMiles members can earn 150 miles for every three reviews in a calendar month that are written in Bahasa.

Garuda Indonesia GarudaMiles TripAdvisor Indonesia Offer

Note that at least one of the three reviews must be for a hotel to qualify for the points.

The Telegraph: Hotels ‘hostage to TripAdvisor blackmailers’

15 Comments

Travelers are complaining that hotels are hiring “ghost” writers to ramp up positive TripAdvisor reviews and hotels are complaining that they are being blackmailed by some of the “reviewers”.

Telegraph TripAdvisor

The UK newspaper The Telegraph has an article about this on its website that you can access here.

Very Boring Tour, TripAdvisor Review & Tour Guide’s Comments

5 Comments

LoyaltyLobby reader sent me a link to a piece on Gadling (access here) about a TripAdvisor review that someone had left about a tour in Italy.

tripadvisor-tuscany

The tour guide had called the reviewer after reading the remarks and allowed him to record the conversation that has now made its way to YouTube.

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