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Although Turkey is not part of the European Union, there is a similar law/customer commitment in place as the EC 261/2004.

Turkish Airlines Passenger Rights

Readers have sent in several cases that deal with issues with Turkish Airlines especially during wintertime when some snow in Istanbul appears to bring the entire operations down. Just in case the Passenger Rights leaflets have gone “missing” or run out, I have included copy in PDF format below. [click to continue…]

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Turkish Airlines Miles&Smiles have outdone themselves once again after yet another walking-back from original promotion conditions, baiting customers into purchasing their tickets and then switching the original offer.

In February Miles&Smiles targeted select members with a very generous promotion to earn 2x status miles in Economy and 4x status miles in Business Class until June 15th 2017. [click to continue…]

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This week the Compensation Clinic deals with EC 261/2004 downgrade compensation case where Turkish Airlines had downgraded a reader to economy on a short-haul segment.

Compensation Clinic Turkish Airlines Downgrade

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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Turkish Airlines Miles&Smiles has targeted some members (including yours truly) with an insane Double (Economy) / Quadruple (Business Class) status miles promotion that will last until June 15th 2017.

Miles&Smiles sent out emails to their members targeted under this promotion which offers a crazy kickback. 4x Status Miles make it possible to earn Gold Status for 2 years with just one round trip to a long haul destination in business class. [click to continue…]

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Le Club AccorHotels has launched a new bonus miles promotion for Air France-KLM Flying Blue, Turkish Arlines Miles&Smiles & Lufthansa Miles&More member stays until April 30, 2017.

Le Club AccorHotels Air France-KLM Flying Blue Up To Triple Miles February 17 - March 30 2017

Members can earn double miles on their second stay and triple miles for their third stay during the promotional period. You won’t earn bonus miles for your first stay or any stay after the third one during the promotional period. [click to continue…]

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Turkish Airlines faced a potentially dangerous situation last Saturday as a bomb threat was discovered inside the lavatory, causing the aircraft to return to the stand and being evacuated immediately.

Due to the swift action of crew and ground staff all passengers were able to get off the plane quickly and Turkish was able to provide a new aircraft for the flight to Toronto a few hours later. [click to continue…]

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One of our readers alerted us that Turkish Airlines Miles&Smiles is not playing by the rules anymore when it comes to their status match challenge we have previously reported about.

Turkish Miles&Smiles offers a longstanding Status Match promotion which since last year requires flight activity including 15,000 Elite Qualifying Miles (EQM) within the first year for extension. [click to continue…]

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We received a Reader Question yesterday asking about options to match British Airways Gold to any Star Alliance Gold status without having to fly in order to qualify for the status.

Status matches has gotten more tight in recent years unless there was a big promotion like Sky Team’s Alitalia that tried to acquire customers en masse and pretty much gave top tier to almost everyone applying. [click to continue…]