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Singapore Airlines opened its new SilverKris lounge at the Bangkok’s Suvarnabhumi airport in Thailand late last week (May 10 or 11) (Sebastian wrote about it here) and I had a chance to visit it this past Monday when I was flying out from Bangkok.

Singapore Airlines New SilverKris Lounge Suvarnabhumi Airport Entrance

The lounge has moved from its location from the beginning of the A gates to the place close to the D7 where Singapore Airlines flights from Bangkok are now supposed to leave (spoke with the manager). [click to continue…]

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A LoyaltyLobby reader dropped me an email about bed bug issue at a Holiday Inn hotel in New Jersey where the hotel has failed to pay direct expenses incurred due to the incident.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week. [click to continue…]

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Last week I got to try one of the more unique flights around, Qantas’s one-stop flight from New York JFK to Sydney. What makes this flight unique is that it includes a stopover at LAX, which I believe makes the JFK-LAX segment the only US domestic flight operated by a foreign carrier.


The US Department of Transportation does not allow foreign carriers to operate passenger routes solely within the United States.  However, no current passenger aircraft in operation today would have the range to be able to fly from JFK-SYD nonstop (9,950 miles).  So LAX is more of a refueling stop on this flight, and although tickets can be sold for departure from either JFK or LAX, Qantas is not allowed to sell tickets for just the JFK-LAX portion.

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To coincide with the Thanksgiving weekend in the U.S., we’re going to highlight some of the positive changes that have come to the world of travel and loyalty programs over the last few years.


We seem to dwell on (and write a good deal about) the negative happenings in this industry (cost cutting measures, devaluation of frequent flyer miles, strikes, bankruptcies, etc.).  But there are some positive changes that have come as well in recent times.  I’ve listed 10 below.  Feel free to share your thoughts on these and other ideas that should be in this list.

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Several readers have sent us emails over the past two weeks about mysterious “Ambassador Enrollment” offers that have suddenly appeared on their “My Offer Status” (access here).


IHG Rewards Club has in the past had several offers to get an Ambassador status for a few InterContinental stays. I wondered if this would have been the case this time around as well. I actually probed what this offer might be by contacting the IHG spokesperson. Reply was promised but not received as of today. [click to continue…]

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Starwood Preferred Guest (SPG) has published a new brands promotion last month for members who stay at five & eleven different brands of the SPG Portfolio and the points are awarded very promptly.


While it took quite some time for the last Brands Promo (which ended on 31 December 2015) to post, this time Starwood is pretty quick to award the points and they show up within 3-4 days post stay. [click to continue…]

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It’s Compensation Clinic Sunday again and this week a reader submitted us a case involving Thai Airways and a flight from Germany to Bangkok which ended up being cancelled that day.


The aircraft had a technical malfunction and the flight was cancelled that night while passengers were accommodated at the Airport Sheraton (at least those in Business Class). [click to continue…]

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SPG releases its weekly Hot Escapes every Wednesday. This is a selection of hotels around the world that are discounted anywhere from 20% 15% (sometimes up to 70% off) + they offer an additional 5% off for SPG members.

SPG Hot Escapes August 31 2016

The hotel listing has the lowest member prices for the next 6 weeks. The availability and the price can vary from date to date. [click to continue…]