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A LoyaltyLobby reader emailed me a question that comes up quite frequently, regarding medical professionals on a flight that ends up helping sick passenger(s). Also the question covered a booking class issue that the pax has between United and Brussels airlines when credited to Turkish.

Reader Question Helping Sick Passenger During Flight

Remember that you can always email me, sent a message via Facebook or use Twitter. I’ll try to cover Reader Questions & Comments here several times a week. [click to continue…]

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Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions October 25 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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The turbulence around the United Airlines continue. The former CEO Mr. Smisek was fired last month due to on-going corruption investigation.

Bloomberg UA

The new CEO Mr. Munoz was a long-time board member of the airline and had a sudden heart attack late last week. Mr. Munoz is now on an indefinite medical leave. United board has named a general counsel Mr. Hart to be an acting CEO. [click to continue…]