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In the wake of United Airlines permanent IT issues, it was reported this week by Bloomberg (access their article here) that hackers with suspected ties to mainland China allegedly gained access to United’s ‘secure’ IT systems for illicit purposes.

UA737WPThe hack supposedly went undetected for about a year and was just recently discovered when U.S. investigators followed leads of another prominent breach concerning U.S. government personel. [click to continue…]

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United Airlines has been sending out targeted bonus offers this week trying to get MileagePlus members to fly more on United and spend more money as well.

United Promo

There are two components for this offers; one is for bonus miles (up to 75K total) based on the segments flown and the other one is to reach certain PQD (Premier Qualifying Dollar) requirements (up to 125K bonus miles). [click to continue…]

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Here are eight reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

LL RQ J 18 U

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Here are six reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions & Comments July 11

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Here are six reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

LoyaltyLobby Reader Questions & Comments July 4 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]