The incident the other Sunday when paying passenger was forcefully moved from United Airlines flight to make space for deadheading employee received plenty of play both on social media and TV last week.
Many were saying that they would never ever fly on United Airlines again while others were canceling their tickets. People tend to have short memories and many buy their airline tickets on price. How the outrage has resulted in bookings is the million (or perhaps billion) dollar question. [click to continue…]