Reader Question: American Airlines Award Fuel Surcharge Refund Issue

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A LoyaltyLobby reader sent me an email yesterday regarding an award ticket issue he was having with American Airlines (US Airways issues) for travel on British Airways.

Reader Question British Airways Award Issue

Remember that you can always email me, sent a message via Facebook or use Twitter. I’ll try to cover Reader Questions & Comments here several times a week.

Last US Airways Flight Today & Reservation System Integration Tomorrow

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US Airways that started its operations as an airmail company back in 1939 will have its last flight tonight US1939 from San Francisco to Philadelphia.

American Airlines US Airways

Starting from tomorrow all the airport facilities should be under the American Airlines brand and hopefully the carefully planned transition from Shares (system US Airways used) to Sabre (reservation system that AA founded) goes well.

Don’t Drink & Fly – Raging Lawyer Causes Flight To Divert

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A recent US Airways flight, en route from Philadelphia to London-Heathrow had to return to it’s origin after a passenger apparently had a few too many drinks paired with prescribed medication and started raging on the plane.

PreDepDrink copy

Intoxicated passengers are nothing new, it happens every day but this case likely caused a bit more attention due to the profile of the offending passenger and the fact that the flight actually had to divert.

American Airlines & US Airways Integration Update

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American Airlines indicated back in May (read more here) how they would deal with integrating US Airways to their system.

American Airlines US Airways Integration Update

American Airlines has now finalized the timetable. There will only be American Airlines flights starting on October 17, 2015.

READER QUESTIONS & COMMENTS: Le Club Accorhotels Benefits On 3rd Party Bookings, Crowne Plaza Beverly Hills Reflag To Marriott, Hilton HHonors Triple Points Rate Offer, Close To Marriott Lifetime Platinum Status, US Airways Flight Delay & Flight Cancellation On United Issued Award

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Here are six reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

LoyaltyLobby Reader Questions & Comments July 4 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

J.D. Power 2015 North America Airlines Satisfaction Study

J.D. Power released yesterday its 2015 North America Airline Satisfaction Study that measures the customer satisfaction of legacy and low-cost carriers.

J.D. Power 2015 North America Airlines Satisfaction Study

The study is based on 11,354 passengers that flew with the airlines between March 2014 and March 2015.

American Airlines & US Airways Reservation System Switch

American Airlines & US Airways that merged back in 2013 have been using separate reservation systems that handle things such as bookings to checking in at the airport.

American Airlines US Airways Reservations Switch

The Arizona Republic newspaper wrote today about a memo that the airline had sent to its travel agents informing them about the future reservation changes and the switch to combined system in late 2015.

American Airlines & British Airways Up To 115,000 Bonus Miles/Avios For Transatlantic Travel May 7 – August 7, 2015

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American Airlines and British Airways have both launched up to 115,000 miles/Avios campaign for transatlantic travel between May 7 – August 7, 2015.

British Airways American Airlines Up To 115,000 Avios AAdvantage Miles Transatlantic Travel Summer 2015

The offer is valid for travel between United States, Canada or Mexico and Europe on American Airlines, British Airways, Finnair, Iberia, OpenSkies and US Airways marketed and operated flights.

READER QUESTIONS: China Eastern Cancellation, Holiday Inn Nice Award Availability, US Airways Cancellation, Compensation & What Program For Asia, Marriott Phone Reservations & Why No Points On 3rd Party Bookings

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Here are five seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

LoyaltyLobby Reader Question April 4 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

JAL Mileage Bank US Airways, TAM & LAN Discount Award Campaigns Extended

JAL often has discount mileage promotions (5,000 to 10,000 miles less) for its partner airlines in economy class.

Japan Airlines JAL JMB TAM LAN US

JAL has now extended promotions it has for US Airways, TAM and LAN economy award flights.

American Airlines & US Airways Frequent Flier Program Merger On March 28, 2015? (CONFIRMED)

AZ Central (website for The Arizona Republic newspaper and local news channel) was reporting late on Monday that the US Airways Dividend Miles program merger to American Airlines AAdvantage would take place on March 28, 2015.

American Airlines & US Airways Frequent Flier Program Merger On March 28, 2015

The article was shortly withdrawn from its website (likely embargoed by American Airlines). The last date to connect the frequent flier accounts was March 20, 2015.

US Airways Dividend Miles To American Airlines AAdvantage Conversion

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American Airlines and US Airways merged back on December 9, 2013, and introduced benefits for each others frequent fliers in 2014.

American Airlines US Airways Accounts Combined April 2015

The airline has previously announced that the US Airways Dividend Miles program would merge to American Airlines AAdvantage sometime in the second quarter of 2015.

American Airlines, US Airways & Airberlin US – Germany Double Miles Feb 11 – April 15, 2015

American Airlines AAdvantage members can earn double miles on American Airlines, US Airways and Airberlin operated and/or marketed direct flights between the US and Germany.

American Airlines Airberlin Germany Double Miles February 11 April 15 2015

This offer is valid for flights taken in select fare classes between February 11 and April 15, 2015, and requires registration.

Rocketmiles American Airlines & US Airways 5,000 Bonus Miles First Booking By April 15, 2015

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Rocketmiles is upping the bonuses they offer for first booking with American Airlines & US Airways to 5,000 miles.

American Airlines US Airways Rocketmiles 5,000 Bonus Miles First Booking April 15, 2015

You must make your first booking using the AA or US link below by April 15, 2015, and choose the associated airline miles (AA or US).

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