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A quarrel on board a Virgin Atlantic Flight from London to Shanghai made waves online after a woman came forward how she was verbally abused (incl racial slurs) and the crew refused to take any action.

Virgin Atlantic A330The crew promised to move the passenger away from her but due to lack of seats that didn’t happen and no other action was taken against the abusive caucasian man. [click to continue…]

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Here are six reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 8 2016

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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6 Comments

Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

LoyaltyLobby Reader Questions December 2 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Virgin Atlantic Flying Club has another award sale for Economy & Premium Economy class travel between United States and UK that needs to be booked by September 23, 2015.

Virgin Atlantic Flying Club Fall 2015 Award Sale

You pay 28,000 to 34,000 Flying Club miles for economy return or 44,000 to 56,000 in Premium Economy (open jaws between the routes below are eligible too) + $500 to $810 in taxes and mostly fees. The sale is valid for travel as far out as award seats have been loaded/are available. [click to continue…]

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1 Comments

Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions & Comments June 27 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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13 Comments

Marriott Rewards has various Travel Packages redemption options where for instance you get a 7 night hotel award + a variable number of airline miles in your chosen airline for a set number of points.

Marriott Rewards Travel Package

In my opinion, this is the best way to use Marriott Rewards points. You get a 7 night hotel award and then can “purchase” airlines miles at ONE Marriott Rewards point per ONE mile with Package 1 airlines. [click to continue…]

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Virgin Atlantic Flying Club has another award sale for economy class travel between United States and UK that needs to be booked by May 20, 2015.

Virgin Atlantic Flying Club Buy Miles Spring 2015 Spend Miles Promo

You pay 25,000 Flying Club miles for economy return (open jaws between the routes below are eligible too) + 222 to 250 GBP in taxes and fees. The sale is valid for travel as far out as award seats have been loaded/are available. [click to continue…]

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When an airline opens a new route, the plane is usually sent off and welcomed with a water cannon salute.

The Most Expensive Water Cannon Salute Ever

Something went terribly wrong yesterday when the fire department mistakenly used foam instead of water when sending off the Virgin Atlantic inaugural flight from Manchester to Atlanta, resulting in the plane “going mechanical”. The flight ended up being canceled. [click to continue…]