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This weeks Whine Wednesday is about a topic that often rightfully enrages people: Airlines purposely lying to their customers when pressed upon their Duty Of Care such as hotels and meals during irregular operations.

ww-duty-of-care

Irregular operations can be delays or cancellations based on a variety of circumstances including the current Lufthansa pilots strike that affects worldwide routes. [click to continue…]

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7 Comments

There have been lots of discussion as of late about the unsustainable flow of tourists to Venice (mostly by cruise boats) that come in the morning and leave in the night. Spending quite little in the process.

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When I was in Iceland the other week with a mom and brother, it was at times annoying how little respect people had for the signs (don’t walk there) while taking photos. [click to continue…]

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It’s another Whine Wednesday here at LoyaltyLobby and this week we will talk about marketing emails that you automatically receive after interacting with travel providers such as airlines, hotel chains and OTA.

ww-surveysMany providers have an automated process in place that will send surveys to customers after each interaction but is this always a good idea? [click to continue…]

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It’s another Whine Wednesday and today I’m writing about something that I experienced a few days ago at London Heathrow Terminal 5 while departing on British Airways: Lack of manned Service Counters.

ba-help-deskBritish Airways operations in Heathrow were a disaster on Monday due to fog in the morning and then delays and lack of available ground services rolled themselves into the late evening. [click to continue…]

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This week Whine Wednesdays deals with an issue that many frequent travelers face several times a year.

Nothing beats a fire alarm going off at an oddly hour and staying on for a long time like what just happened to me earlier this morning at a dumpy hotel (James Cook Hotel Grand Chancellor) here in Wellington (the capital of New Zealand).

[click to continue…]

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3 Comments

This weeks Whine Wednesday is about a phenomenon mostly prevalent where local taxi mafias have a tight grip on the business, namely the ban of ride services such as UBER/GrabTaxi from certain areas.

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I was in Bali this last weekend and stayed one night at the Le Meridien Jimbaran which is located right adjacent a popular row of seafood restaurants where many tourists go in the evening. [click to continue…]

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21 Comments

It’s another Whine Wednesday and having spent the last week in Beijing once again provides us with ample opportunity to whine, this time about people who fill up their Tupperware containers at the lounge.

sgw-loungeSome people have really no shame and bring their own containers to load up and take away food that is supposed to be consumed by the patrons inside the club lounge. [click to continue…]

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It never ceases to amaze me how penny-wise and pound-foolish some full service hotel General Managers can be.

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For instance, yesterday while I was at the Sheraton Bratislava I asked if their channel line-up included CNN International. They told me they did not have that channel, but asked if I would like to watch Sky News (Murdoch’s UK-centric TV channel) instead. [click to continue…]

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You never know what might be waiting for you on your next flight. Perhaps someone is changing a diaper in a business class seat… like what happened to me on Monday?

Whine Wednesdays Diaper Change

I was on a Lufthansa flight from Rio de Janeiro to Frankfurt when this father decided to take change out his child’s dirty diaper in the business class cabin before taking the child to lavatory, leaving the dirty diaper on the gap between the seats. [click to continue…]

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Another Whine Wednesday and today it’s something that we at LoyaltyLobby already wrote about on occasion, namely the practice of boarding flights through buses on apron positions.

WW Bus Boarding

Sometimes gates are really occupied and apron positions are the only way, but other times the airlines are simply too cheap and want to save money for gate positions. [click to continue…]

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When I was in Sydney the other weekend and wanted to have an adult beverage after entering the venue past midnight, I was presented this paper showing what I could purchase at what hour.

Sydney Went Dry

It was around 1AM and decided to get a bottle of French bubbly and the waiter said no. You cannot even have a cocktail because most of them include more than one measurement. You can have a mixed drink that contains mostly soda/water/juice. [click to continue…]

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45 Comments

This weeks Whine Wednesday is about something that goes on my nerves to no end when visiting Japan: Foreigners who can’t obey the rules of what not to do when using public transportation.

Limousine BusThere are clearly visible signs as well as announcements making passengers aware that eating, drinking and using cell phones for calls is not permitted on the Tokyo Airport Limousine Bus for example. [click to continue…]

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It’s Whine Wednesday and I want to bring up a matter that is one of my personal pet peeves when it comes to flying (especially in the U.S.) which is the poor handling of irregular operations such as long delays.

WW Irrops

Last Saturday I flew from Los Angeles to Las Vegas on American Airlines, a ride that is 50 minutes at best which ended up with a 5:20h delay because of missing flight attendants. [click to continue…]