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It’s Whine Wednesday and I want to bring up a matter that is one of my personal pet peeves when it comes to flying (especially in the U.S.) which is the poor handling of irregular operations such as long delays.

WW Irrops

Last Saturday I flew from Los Angeles to Las Vegas on American Airlines, a ride that is 50 minutes at best which ended up with a 5:20h delay because of missing flight attendants. [click to continue…]

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This very late Whine Wednesdays touches the word that is often extremely misused when it comes to travel (and other applications as well) but must get the attention of some.

Whine Wednesdays Hack

Why is the word “hack” nowadays used for things that have absolutely nothing to do with hacking… which by definition more or less means breaking into or gaining illicit access to a computer/network? [click to continue…]

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Whine Wednesdays revisits this week one of my most frequent pet peeves that hotels are more frequently using when trying to extort more money from not so well informed guests.

Whine Wednesdays “Forced” Dynamic Currency Conversion & Clueless Front Desk Clerks At JW Marriott Delhi AeroCity

Those that have been reading LoyaltyLobby for a while probably guess that the topic is going to be Dynamic Currency Conversion often just referred as DCC. [click to continue…]

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Almost every Hotel chain these days has a Best Rate Guarantee where they advertise or suggest that customers always get the cheapest rates on the chains own website which in reality is rarely the case.

WW SPG BRG

The rules for these Best Rate Guarantees (BRG) changes all the time depending on the chain and it can be very challenging to actually get a lower rate approved due to complicated rules. [click to continue…]

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This week Whine Wednesdays revisits the number of “personal items” that some passengers are trying to carry with them on board. I had similar piece two years ago (access here) when someone was traveling with number of items on LAN flight.

Whine Wednesdays Personal Items

Last week, I came across this lady that was carrying all possible junk with her (no crying monster somewhere there hidden) while going through the exit immigration at the Sao Paulo international airport. [click to continue…]

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Seems that I end up whining about these Do Not Disturb signs at least once a year. I still cannot get it why housekeeping at some hotels has such a difficulty honoring them?

Whine Wednesdays Do Not Disturb

The other night, I was staying at the Marriott hotel in Santiago de Chile and this time the violator was not the maid but the housekeeping supervisor herself! [click to continue…]

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A LoyaltyLobby reader dropped me an email last week about prevalent issue that affects quite a few airline FAs among all the alliances that continue to refer to sparkling wine as champagne.

Sparkling (Whine) Wednesdays: Airlines Misrepresenting Sparkling Wine As Champagne A LoyaltyLobby reader dropped me an email last week about prevalent issue that affects quite a few airline FAs among all the alliances that continue to refer sparkling wine as champagne. Some airlines are too cheap to pay for the TAX/VAT and/or duty to serve champagne on the ground as a predeparture beverage (bonded inventory cannot be opened before door is closed) but still continue to call the stuff champagne. Here's the email from the reader: Why do flight attendants continually call it 'Champagne' when the label says nothing of the sort. In the case of the Delta One domestic (transcons) selection it's actually a decent Italian sparkling, but legally it's hardy Champagne. Nor does calling it Champagne help with setting brand expectations. Conclusion This is not just an issue with the US airlines, although some of them tried to have some sparkling wine (Iron Horse – cannot make this one up) stuff even on international business. There is nothing wrong serving sparkling wines, some better than cheapest champagnes, on business class but flight attendants shouldn't continuously misrepresent the product. As far as I can remember from my recent flights, both Iberia and Alitalia serve domestic sparkling wines on their business class. Although LAN (now LATAM) is based in Chile (important wine country), they serve French champagne.

Some airlines are too cheap to pay for the TAX/VAT and/or duty to serve champagne on the ground as a pre-departure beverage (bonded inventory cannot be opened before door is closed) but still continue to call the stuff champagne. [click to continue…]

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This week the Whine Wednesdays visits the premium boarding chaos apparently affecting some European airlines and flights.

Whine Wednesdays Boarding Chaos In Europe

Business class passengers and elite travelers usually board first (some airlines board families with children and wheelchair passengers before others) but it is impossible to get through the hoards of people if you haven’t positioned yourself an hour earlier in case of KLM! [click to continue…]