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3 Comments

Back in April, I wrote about (access here) a new customer service promise by Airberlin CEO that was promising to settle issues with their customers within 7 days of initial contact.

Whine Wednesdays Airberlin U

I can now say that this is a big lie and Airberlin and its CEO should be ashamed of his company for not paying valid claims from mishandled baggage and delayed flights per EC 261/2004. [click to continue…]

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8 Comments

Flight delays, cancellations, mechanicals etc. are “cost of doing business” when dealing with the airlines. Sometimes getting the airline to make it right is rather maddening experience, however.

Whine Wednesdays Alitalia Phone Service

I was supposed to fly on Alitalia coded Air France flight to Bangkok on Wednesday, but got information less than a week earlier that the flight no longer operated on that date and that I was booked on the same flight two days later. [click to continue…]

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5 Comments

I have been ranting about this very same issue several times before, but WHY it is so difficult for the hotels to teach their employees NOT to knock the door when the DO NOT DISTURB sign is hanging out?

Whine Wednesdays Do Not Disturb

Don’t the hotels properly train their employees to stay away from the room or suite when the sign is on and just report it to the front desk? [click to continue…]

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5 Comments

Does the airport security theater makes flying safer or merely makes the flying masses feel safer? I have whined about this issue previously and the latest undercover test proves how ineffective the process is.

TSA Mess

An undercover investigations done by the TSA itself found that mock explosives and banned weapons were not noticed 95% of the time during the airport screening process. Does this make you feel safer? [click to continue…]

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First, I thought that a homeless family had taken over a corner at the British Airways First lounge in Heathrow, but that must have not been the case.

Whine Wednesdays Lounge Behavior Continue

Well. My point here is that some appear not to know what appropriate behavior inside an airline lounge is. If you need a place to sleep, book the Sofitel hotel that is located landside of terminal 5. [click to continue…]

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8 Comments

Few years ago, I thought that it was great that you could be off the grid during flights and just relax by watching movies, reading magazines and newspapers, and drinking & snacking.

Whine Wednesdays Long-haul Flights Without Wifi

I have now, however, changed my view. I find it irritating to find myself on British Airways or Cathay Pacific flights recently that have no connectivity at all. It would have been great to spend some time going through emails etc. that are all on the cloud. [click to continue…]

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No wonder why British Airways has recently been dumping it’s Club World product ex-Europe trying to compete with the likes of Emirates, Etihad and Qatar Airways on price (cannot do such on their hard/soft product).

Whine Wednesdays British Airways Club World (Bloody Awful) A380

Last week, I found myself taking the British Airways A380 in Club World “Business” class (more like Premium Economy really) to Singapore and was extremely disappointed with the cabin. [click to continue…]

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During the past couple of months, I have been in and out of Brazil several times. The taxi system at the Guarulhos airport (at many other airports around the world as well) is something that I dislike, although at the GRU you can nowadays take an Uber as well.

Whine Wednesdays Airport Taxis

The airport has designated one taxi company that can pick up passengers. The regular taxis that drop off passengers have to dry pack to the city empty while these airport taxis likely drive back to the city empty. This doesn’t make any sense. [click to continue…]

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Last night, I was staying at the SPG Luxury Collection Park Tower (in need of the luxury) in Buenos Aires and needed to print out couple of documents, sign them and have them converted to PDF files.

Whine Wednesdays Sheraton Link

This should be an easy task? Wrong! The Luxury Collection hotel is basically co-located with the Sheraton hotel that has the Sheraton Link (partnership with the Microsoft) o the ground floor and business center (Luxury Collection) on the second floor. [click to continue…]