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A recent trend in hotels seems to be to have a high-floor lobby aka “sky lobby”.  Having a high floor lobby can give a nice first impression when you check-in and usually comes with a great view if the weather is nice.

Whine Wednesdays Lobbies

This reaction can turn negative, however, when in some designs you realize that the high floor check-in is entirely for show and you need to go first 70 floors up to the lobby and take a second elevator going 25 floors down to your room. [click to continue…]

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15 Comments

The downside of the digital world is that we all curry multiple devices that are constantly consuming power.

Whine Wednesdays Power Sockets

I have two laptops, cell phone, external speaker set, power bank and then some even when traveling just by myself. It is difficult to get all the devices charged because many of the hotels simply don’t have enough power sockets around the work desk. [click to continue…]

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The comfortable room or airline cabin temperature is often dependent what one has used to (can be cultural too) and seems that there is no consensus on this issue.

Whine Wednesdays Hotels With ACs That Are ON OFF Only

Some are comfortable sleeping with 25+ Celsius temperatures while others need something below 20. My personal preference is somewhere between 20 to 21, although can sleep colder as well. Hotter and I sweat and find it very uncomfortable. [click to continue…]

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This week the Whine Wednesdays touches a thorny subject of airplane feet etiquette. Taking your shoes off, socks off or having your legs up on the bulkhead. What is right and what is wrong? What is your opinion?

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It is the holiday season and business people are gone from the planes replaced by holiday makers with families going for well deserved vacations. [click to continue…]

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This Wednesday, Whine Wednesdays revisits the topic of the functionality of Hyatt’s website that appears to go down for hours every week, and I am not talking about updates that many companies do late on Saturday/early Sunday mornings.

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You would think that in this day and age, they would have implemented an IT system that would ensure that the website is functional 99.9% of the time, but apparently this doesn’t matter to them. [click to continue…]

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Another week of our regular series Whine Wednesday and today we talk about Bathroom Amenities available at hotels that many properties have now changed to an ‘On Request’ option.

ww-amenitiesUsually full service hotels (especially in the 4-5 Star range) provide a full range of bathroom amenities but more and more properties lay out less of these products nowadays. [click to continue…]

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This weeks Whine Wednesday is about a topic that often rightfully enrages people: Airlines purposely lying to their customers when pressed upon their Duty Of Care such as hotels and meals during irregular operations.

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Irregular operations can be delays or cancellations based on a variety of circumstances including the current Lufthansa pilots strike that affects worldwide routes. [click to continue…]

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7 Comments

There have been lots of discussion as of late about the unsustainable flow of tourists to Venice (mostly by cruise boats) that come in the morning and leave in the night. Spending quite little in the process.

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When I was in Iceland the other week with a mom and brother, it was at times annoying how little respect people had for the signs (don’t walk there) while taking photos. [click to continue…]

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It’s another Whine Wednesday here at LoyaltyLobby and this week we will talk about marketing emails that you automatically receive after interacting with travel providers such as airlines, hotel chains and OTA.

ww-surveysMany providers have an automated process in place that will send surveys to customers after each interaction but is this always a good idea? [click to continue…]

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It’s another Whine Wednesday and today I’m writing about something that I experienced a few days ago at London Heathrow Terminal 5 while departing on British Airways: Lack of manned Service Counters.

ba-help-deskBritish Airways operations in Heathrow were a disaster on Monday due to fog in the morning and then delays and lack of available ground services rolled themselves into the late evening. [click to continue…]

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17 Comments

This week Whine Wednesdays deals with an issue that many frequent travelers face several times a year.

Nothing beats a fire alarm going off at an oddly hour and staying on for a long time like what just happened to me earlier this morning at a dumpy hotel (James Cook Hotel Grand Chancellor) here in Wellington (the capital of New Zealand).

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This weeks Whine Wednesday is about a phenomenon mostly prevalent where local taxi mafias have a tight grip on the business, namely the ban of ride services such as UBER/GrabTaxi from certain areas.

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I was in Bali this last weekend and stayed one night at the Le Meridien Jimbaran which is located right adjacent a popular row of seafood restaurants where many tourists go in the evening. [click to continue…]