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Our weekly series of Whine Wednesday this time around is about used room service trays, often loaded with leftover food that sits around in front of guest rooms after they are done with their meal.

More often than not these trays sit around for hour on end because the hotel isn’t following up on picking the leftovers up and often guests don’t bother to quickly call to advise room service of the tray. [click to continue…]

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Most Hotel Loyalty Programs have the rule that a room can be booked as award as long as a Standard Room is available but sometimes hotels don’t even open up such rooms when their entire remaining inventory is still available that evening.

It rarely makes sense to leave inventory open and unsold unless you talk about specialty rooms that are needed early in the next day for early arrivals. [click to continue…]

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This weeks Whine Wednesday is coming to us compliments of Air China and their completely inept staff at Beijing Capital Airport where incompetence prevails at every corner (likely due to corporate policy).

Air China isn’t well known for their stellar service to begin with but apparently the design of Beijing Capital Airport itself makes it even worse as the staff seems unable to rebook passengers onto other airlines. [click to continue…]

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Not sure why Marriott affiliated hotels in Brazil believe that it is ok to steal money from their guests? Last year, I wrote about Sheraton Sao Paulo (access here) that used a rate that was off by 11.7% and JW Rio de Janeiro back in 2015 (read more here) whose rates were off by 7.9%.

WW

It is time to whine about this scam again as nothing has changed. I was in Brazil over the past week and stayed at among other hotels at the Renaissance in Sao Paulo that I like a lot and JW Marriott in Rio de Janeiro that doesn’t even meet basic Marriott brand standards. [click to continue…]

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This week the Whine Wednesdays deals with an issue that is often lightning rod for frequent travelers and many Facebook groups seems to be sharing photos such as the one below. .

Whine Wednesdays Legs Up 2

Is it ok to put up your legs when sitting on the bulkhead on these single aisle aircraft? I was flying on China Eastern or Southern (can never tell the difference) few weeks ago and fellow pax were stretching their legs. [click to continue…]

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This weeks Whine Wednesday is about a real pet peeve of mine, namely that often some rows in Economy Class do not have windows, leaving your with the “Window Seat” without an actual window.

I took a short Malaysia Airlines flight in Economy Class from Bangkok to Kuala Lumpur the other day and ended up changing my seat last minute since the middle seat was empty in that row. [click to continue…]

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It’s another Whine Wednesday and today we visit the very nice Club Lounge at the Grand Hyatt Shanghai where some guests apparently have no manners whatsoever and behave like pigs.

Some people know no shame and even go as far as swiping entire bottles of wine from the display to put them on their own table knowing that in many countries the staff won’t say anything about that. [click to continue…]

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This week’s Whine Wednesdays deals with credit card holds that most hotels authorize when the guest checks in. You often see horror stories online and sometimes in the press as well about people that don’t understand how these work.

Whine Wednesdays Excessive Credit Card Holds Case Hilton Tokyo

Some hotels only put the room charge through as an authorization, others may use room charge + $100 and others, who knows what. A LoyaltyLobby reader emailed me an example earlier this week that I thought was excessive considering the room rate. [click to continue…]