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Have you ever been a hotel that doesn’t really fit the brand that it says on the outside? This week Whine Wednesdays revisits misbranded hotels.

Misbranded Hotels

When you choose a hotel brand it comes with certain promises and expected level of hardware and service. If I stay at a Holiday Inn Express hotel my expectations are much lower and thus it’s easier to meet compared to a stay at let’s say a Park Hyatt. [click to continue…]

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Today Whine Wednesday is about something that happens to innocent travelers every now and then: Scamming! One of the most notorious scam right now is the Bullet Scam at Manila International Airport.

MNL Bullet ScamThe process is that a piece of ammunition is planted into an innocent passengers carry on baggage around the security checkpoint who is then extorted for money and threatened with arrest. [click to continue…]

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It’s Whine Wednesday again and today we have a look on something that really bothers me when redeeming cash&points awards with many hotel chains: Service charges on award stays and using incorrect exchange rates for the cash portion.

WW Cash And PointsAll the hotel programs designate a certain amount of points for the redemption and then assign a value is US Dollar to it as well which will be converted into local currency for overseas stays. [click to continue…]

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A real pet peeve of mine when traveling in the Asia-Pacific region (especially Japan and Australia/NZ/South Pacific) is the super early check-out time mandated by many hotels, including some chains.

WW Check-Out TimeI encountered it just this week again in New Zealand where both the Crowne Plaza in the City as well as the Holiday Inn by the airport had a firm 11am checkout time. [click to continue…]

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This Wednesday it is worth to whine about a real nuisance than can cost you a lot of personal time, auditing your hotel bonus accounts after your stays: Missing stay credits and incorrect postings.

WW Stay CreditsThe more stays you have the more difficult it is to keep an eye on your postings especially when multiple programs and brands are involved as some are more reliable than others. [click to continue…]

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I remember reading Marriott’s new initiative of getting rid of work desks in hotel rooms earlier this year and was thinking of writing about it here on LoyaltyLobby.

Marriott Room Design

Well. I came across these room monstrosities last night when staying at the newly renovated Marriott Auditorium hotel in Madrid (basically an airport hotel) due to transit in the city. Who designed and signed off this design??? [click to continue…]

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Well. I have made an executive decision here on LoyaltyLobby that we don’t cover these numerous awards that various organizations issue for “consideration” or by popular vote (or for whatever).

Whine Wednesdays Freddies Spam

Usually, these awards are so sliced/diced that everyone wins something and the organizers are usually the happiest because they use these events to drive business for them (or email list for spamming purposes in case of Milepoint/Insideflyer or whatever they are called this week). [click to continue…]

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Let me start saying that I like Uber and I have used it a lot. I used the service 34 times in January alone in Ho Chi Minh City, Johannesburg, Cape Town, Beijing, Manila, Tokyo, Bali and probably some other cities as well.

Whine Wednesdays Uber

This doesn’t change the fact that Uber is starting to have taxi driver-like behavior among some of its drivers like what I just experienced in London on Tuesday when trying to get Uber from LHR Terminal 5. [click to continue…]

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It is always a good idea to have your seat belt on during a flight even when the “Fasten Seat Belt” light is not on. What would you do, however, if the light is on for the entire duration of the flight?

Whine Wednesdays Faster Seatbelt

It is always a good idea to follow crew member instructions, but there is no way that I would not walk or go to the lavatory during a 14 hour flight. Besides, there really is no excuse to leave the light on for the entire flight. [click to continue…]