Contact Us

For suggestions, feedback, media, or any other requests, please email I do my very best to get back to you as soon as I can. Please note that due to my extensive travels, most of the flights are not equipped with internet,  it can take up to a day.

You can also send me a tweet @

  • Sam

    hi we have a membership but we have no card sent to us

  • Bbacrds

    Dear Mr. Ollila:

    Hello. Do you have any info on when the new Priority Club  PointBreaks list will be released? The current list is valid until only March 31st, 2012. It is 03/25/12.


    David H.

    • Unfortunately I don’t have any information about when the new list is going to come out. This program has been around for a long time and IHG hasn’t announced that it would have discontinued it as it did with the weekly flash sales.

  • Caroline

    Hi I would like to ask your advise on the hilton double points or miles. I will be staying at the hilton this summer and paying around 7000$ in total. I have a frequent flyer with Emirates. What would be more beneficial for me to do , Double points or Miles?

    Thank you

    • The double points or miles offer expires at the end of June. You would get 500 Emirates SKyWards miles per stay. I would say that if your stays are inexpensive and for one nights, then it can make sense to double dip to EK. But in your situation, I would most definitely choose double Hilton HHonors points. Your individual situation may vary of course.

  • Paul Osborn

    You say
    Royal Jornadian

    Her Highness always taught me to say
    Royal Jordanian


  • Frank

    I have heard tell of a HHonors level above Diamond which is not published. Does such a thing exist?

    • They probably have a different VIP level for property owners and such. I have not heard or seen anything above Diamond for “regular” folks.

  • Esteban

    Hello! First, let me thank you for your excellent site!

    I have one question…

    If you do one of these status match offers… Let’s said I’m a MileagePlus Premier 1K and I want to match to AAdvantage Executive Platinum…Will I lose my benefits from my former frequent flyer program??

    I haven’t heard before about these kind of promotions and I thoght that if there’s not secret catch and if I can mantain my current benefits as 1K this may be an easy way to enjoy the frequent flyers benefits with other airlines when I eventually have to use them.

    Many thanks in advance!

    • You won’t lose benefits on your current program if you match with their competitor. The AA’s match to EXP for UA 1K’s is very good offer.

  • Trev

    Intercontinental Adelaide Australia
    Could you please pass this to Mr James Allen or your General

    Dear Sir , I am a Royal Ambassador with your group No 197
    996 059 , I stayed with you last night Room 24/12 .

    I was most disappointed and was very embarrassed this
    morning when I asked your young lady in the Club lounge if she could arrange
    for my account , left under my door overnight, to be adjusted to credit
    Internet charges shown on the account, She informed me that after checking with
    her “front office Manager the amount would not be credited as this is not a
    condition of my membership” . I told her not to worry I would talk to

    I was then faced with even more embarrassment in front of
    other guests, when I made the same request at Reception to be told by the
    person at the desk that after he had seem a Mr Matthew Senyang, who did not
    even have the good manners to come to the desk himself , that again it is not
    part of “the package” , but you would credit the amount on this occasion.

    Let me please inform, through you, your Mr Senyang,
    and you can check my record , in the last 6 weeks I have stayed at the
    Intercontinental in Perth , Bali, Melbourne & Sydney and this is the
    first time I have ANY complaint at hotels in your group.

    Please have Mr Senyang check out the attached web site &
    perhaps this will avoid guests like me having to waste their time with
    complaints like this.

  • toxicair8

    Great Savings at International Hilton Hotels
    Using PR13CB “Corporate Benefits Employee Offer” or “Corporate Benefit
    Partner Rate”.
    Does this rate allow you to benefit from the usual benefits of a Diamond or Gold HH Member, as well as gaining the points ? Thanks

    • You will get all status related benefits, points and it will be a qualifying stay. This rate is not eligible for some bonus promotions that Hilton has had.


    I wold like to confirm my Royal Ambassador status please send me the form to make it..
    PRIORITY (removed PC number).

  • Joseph

    would you teach me how to level up as accor Platinum?

  • ian
  • bob

    I am a Club Carson member and am trying to sign up for a program stay two nights get a 3rd night free. How do I do this??? Bob

  • Bob

    I am done with Hilton. I have been a Diamond member for years and they get cheaper and cheaper and are so much less then other companies. Wow.. 1,000 points. That means now in 30 nights I get an extra night free. To compare to last year every 4 stays I got a free night. That was one of your best promotions and again you killed it and killed my membership. Others that join me who are also Diamond members are changing companies.

    • The free night cert for every 4 stays was very good promo from Hilton last year. They have run them periodically over the past few years skipping a year here and there. I am sure that it will return at some point.

  • ian
  • IHG Priority Club Rewards are offering a 50% bonus on point purchases from 15 Nov to 22 Nov 2012. Just topped up my account!

  • Caroline

    Do you know any way of getting an instant silver to gold status when joining British Airways executive club for the first time?They have a promo code in the joining page.
    Maybe match to a hotel status?

  • Caroline

    Sorry that should have read Silver OR Gold in the previous message.

  • Paul

    Accor is no longer giving points for bookings made via agents.

    15/11/201215/11/2012[Pullman Munich] Not Eligible Stay Online Travel Agency

  • Wee Aloysius

    Hi I just signed up for your blog. Can you send me link to join accorhotels Platinum card?

    • If you have followed the instructions on the post, you will receive an email reply from me.

  • dave

    i am unable to choose seats on flight to helsinki from Manchester and return 21- 27 Dec 17:50 & 16:00 return. Trying through Finnair and keep getting generic error up.
    Please help.

    • Have you contacted Finnair? To my understanding this route is operated by FlyBe Finland but it is entirely Finnair branded and qualifies for all Oneworld benefits.

      Maybe there is a system glitch on the website?

  • Paul Lee

    Could you tell me how to unsubscribe email?

    • You just need to click the unsubscribe link on the bottom of the email and follow instructions. Super easy!

  • tracy

    Perhaps I missed it, but I haven’t seen this promo on your blog. It’s not available at and not being advertised. 50% off at Hiltons Dec 14-Jan7. No bonus points, just regular Hhonors points.

  • lee youn ju

    hi. i just sined up and did what you explained. but i didn’t get 100 free miles.

    why i can’t get 100 free miles?

  • nishaan1975

    Hello john, what voucher code can i use to on emirates from london to durban. Im just a normal resident of the UK?

    • You can try plugging in codes that I have on the Emirates coupon page. Alternatively, you can contact a local travel agent so see if they have negotiated fares.

  • Craig

    I bought a $500 and a $1,000 gift card in mid December and have not seen
    my 10X Marriott points credited yet???? How can I contact you to see
    what is up??


    • You have to contact Marriott. I hope that you used the correct promo code for the bonus Marriott Rewards points. We are not affiliated with Marriott, but I do write about Marriott promotions.

  • Todor

    I’m sure you would’ve seen this anyway, but HHonors has a promo about double points or miles until the end of March:,HN,DoubleYourHHonors,Special
    (I figured I’d let you know, since you’ve let me know about a gazillion other useful things through your site)

  • Susan

    Thanks, John, for the free 500 AA points. They’ve added the UK to the drop down list at the very end.

  • lorenc

    Hi there, would you please send me the link to get the platinum status for ?

  • Mister Nice

    Check out the new wording on the Southwest Promo Rapid Rewards promo page – it appears that , as of today 2/20, the double tier points have been extended to nationwide – not just MKE – is my reading correct

    • Thanks! I made a new post about this promo yesterday. I later received an email from Southwest as well.

  • Pieter

    I replied to your email for the Accor platinum offer but received it back as undeliverable.

    • The email address is definitely working considering the number of emails that I receive.

      • Pieter

        I like to get the Accor Platinum sign up offer.

        Citeren Disqus :

  • Margaret

    great site John, I am always browsing for Hilton Honours opportunities. I am located in Australia. I want a card I can use for purchases etc. it’s not fair that we cannot get the benefits attached to hilton cards etc. Any suggestions. Maybe Aussies should push for a similar card here. all those points I cannot get by living in the wrong place. it’s cruel. cheers.

    • Credit card offers vary by market. There are only few countries where credit card offers are worthwhile..

    • S.O.

      In Australia there are quiet a few attractive offers around. Most of these come with large sign-up bonuses. I would say behind the U.S. Australia is No 2 in the market. I would focus on American Express Platinum Charge Card and the Virgin Money Visa flyer Card. Amex offers up to 80,000 Points for a new card at times. Virgin Money has offers for up to 50,000 Points. There is a Singapore Airlines from Westpac and many Qantas cards but to be honest… better focus on the Amex & Virgin. Amex can be transferred to many partners, a few times per year with attractive bonuses. Like you can transfer AMEX to Virgin Atlantic and on to Hilton. This would be the best ‘bang for the buck’.

  • George Soussou

    I have called the Ambassador centre when my Royal Ambassador card expire in January 2013 , enquiring about my new card , a lady at the centre told me it will be posted to me within 6 to 7 weeks , and my status will continue as a Royal Ambassador member , on my last stay this month , and when i went to pay my hotel bill , I have found that my status was downgraded to Platinum Member , today I have called the centre enquiring about this matter , while the conversation been recorded in January 2013, and my Hotel booking for Mrach 2013 showing Ambassador membership level , The lady told me you have stayed with us last year only 49 nights , and that why we downgraded your membership . It is a bit surprising to hear that, which put me off using again the Intercontinental GROUP , knowing in he previous years , i did stay in 2010 and 2011 more the 90 nights each year .Hoping to hear from you soon .

    • Did you record the phone call? I always use Skype and keep recordings of the phone calls that can be then used to clarify things if required. You could try to escalate this to a supervisor. No guarantees. It seems to require 50+ nights yearly.

  • barbara

    trying to book hilton for june 2014 and october 2014 and search engine stops at april 2014..can you explain again – followed the details on your last hilton reservation, but isnt working. thankx

    • You have to read my piece about this and see if that property has inventory loaded past 12 months. Some do and some don’t.

  • Rick

    I am trying to figure out the Priority Club VIP Status that is assigned to all PC Members. Here is what I have concluded, and I would love to know the accuracy of my conclusion.

    There are 4 VIP Levels. If you are not a PC member, you are VIP 0. If you are a member, or Gold, you are VIP 1. If you are Platinum, but earned it through a promotion, match from competitor, or credit card only, you are VIP 2. If you earned Platinum by meeting the point or night requirements, you are VIP 3. And then there is a VIP 4 which I have not figured out – possibly related to a higher set level of nights or points than the base Platinum level requirements. Your VIP level shows on the paper you are asked to sign when you check-in (the paper where you initial your room rate and all that stuff).

    Then from reading Micros OPERA documentation (which you can find in a Google search), employees use your posted VIP status to handle upgrades and other benefits. That would cause me to believe that despite being Platinum, what benefits you actually receive at the property are based more on which of the 3 VIP levels you have.

    I was wondering if you ever came across anything in regards to this? Thanks!

    • There are likely many different VIP levels. I am not very familiar with the PC ones that they have on Opera, but Hyatt has numerous.

  • Philipe

    Need a code and pass for lisbon dubai, dubai jakarta, jakarta, bali and return!

    • You must be referring to the Emirates discount code article that I wrote? None of the discount codes required a password at the time of doing the article. Some do now and I don’t have them.

  • Peter Weber

    I had negative experience with Priority Club “Best Price Guarantee” as they told me that the lower price (same room, same dates) I found was “not comparable” as it was not only cheaper but also included breakfast. The guarantee says they compensate if you find a lower price on another website, so this is not correct behaviour.

    • I know that it sounds crazy but they consider the lower rate that includes breakfast a “package” and won’t match it to a higher rate on IHG’s website that doesn’t include breakfast.

      Also, the currency of the IHG’s website and the one that you are comparing one has to be the same i.e. you cannot compared price in Euros to a price in USD. Both prices has to be same.

  • Mike H

    I was looking at booking a stay at the Holiday Inn Los Cabos on the Delta website as part of a Delta Vacations package. If I did this, would I earn both Delta Skymiles AND Priority Club points just by providing my Skymiles # during the booking and then contacting PC after my confirmed stay?

    • It won’t be a qualifying stay for Priority Club so no points. If Delta is offering some bonus miles for their Delta Vacation bookings, you may get those.

  • Angela Jones

    I Haven’t been able to get Platinum Accor Status. It says it is over. Do you have another code?
    Thank you

  • Rick

    I have an AXON question. My plan is to stay at a Category 4 Doubletree which is 40,000 points per night. From what I’m reading on various sites, you can get a 4-night AXON rate for 125,000 for a 5-6 hotel. I also found mention of redeeming 125,000 for a 4-night certificate that can be used on any 1-6 hotel. Is there any way to get 4-nights at a category 4 for 125,000 using a certificate – or through some other means? Thanks!

    • I need to revisit this AXON question now that Hilton did these changes. The AXON rate that is only applicable for Hilton AMEX card holders is that 125K for 4 nights. Will have write up about this early next week. Thanks for the question!

  • Henrik Johansson

    AN interesting thing happened when I claimed a missing hotel stay at CP London Docks or whatever it is called. When we arrived my colleague and I their computers were pretty much down and it was chaos. Check-in took almost an hour incl waiting for one person in front of us. Upside was, they served good red wine in the lobby, so we got us some wine while waiting. Anyhow, I had booked 2 rooms for 2 nights and when we checked out, they still had problems with their computers. This stay never showed up so 2 months later I filled in the form online and sent it in. They posted the stay today and gave me points for both rooms. That has never happened before. I have booked several rooms many times before, but I always get a message that I can only gain points for one room per night. So for a 2 day stay at a CP in London I got 24000 points incl my platinum bonus. Not bad I have to say. 🙂

    • That is a nice surprise!

      • Henrik Johansson

        This seems to have changed this year or lately. I booked 2 rooms at a HIX in Danville, VA last week. I paid for both rooms, and both rooms posted. Only thing it said this tim was that I only received qualifying nights for one room, but I received qualifying points for both. So 16.000+ points for 2 nights at $129 / night (I booked a 5.000 points bonus package that cost $5 or $10 more). So, could be good to know that one should book and pay for your colleagues rooms as well unless they are hunting for points as well. 🙂

  • Jen

    Do you have or know when LeClub Accor Hotels will have a platinum sign up? I desperately need it! Thanks loads!

    • You just need to follow up the instructions that I have posted about requesting a private link.

  • Alf

    I have just learned that Top Cashback and Quidco are no longer trading with IHG group

    • Thanks! I made a post about this. Still available on Ebates and MrRebates.

  • ks

    Just checked in to Embassy Suites Austin Downtown Lake. I have stayed here many times most of the time upgraded (since I am diamond) to the “executive floor” which all it meant free coffee, cookies and fruit. Today I was told that they are experimenting with only premium paid (no upgrades) 9th floor and they no longer upgrade to that floor. I

    • Interesting. Theoretically, there shouldn’t be “Executive Floors” at Embassy Suites hotels. I really don’t see why they wouldn’t upgrade a Diamond members if they have one, however. I would ask to speak with Manager on Duty to get clarification. If that doesn’t help, you can always open a case file with Hilton’s Guest Assistance department.

  • Vishal Jangla

    I followed the FB instructions to get a private Accor platinum sign up through you. However, I haven’t heard back from you yet. My next hotel stay is in 4 days. I’m hoping you can get back to me soon.

    • I have replied to all FB private email messages, tweets, emails and others within 24 to 48 hours.

  • Christine Whichard

    John, The IHG anniversary promotion states that you can get 1,000pts per stay for 90 days. However, is there a certain rate that they have to pay to be qualified or is it any rate?

  • Dave M

    Is anyone else having problems at Hilton Garden Inn properties with their new airport style carts? I have had them tip over on me on a few occasions and my luggage has fallen off too! I had some damage to my laptop on one occasion and frankly, I am sick of them. I have contacted Hilton to try to get them to put at least, one old style, wheel in each corner, luggage carts back in each of their HGI hotels. Please help me on this matter by writing to HHonors on my behalf.
    Dave M

    • Would you mind taking couple of photos of one of the cards, when you are staying at HGI next time and send those over to me? I could write something about these.

  • Bruce Peak

    I received this response from Accor Le Club when I attempted to join 2 account. That is, my Silver into the Platinum I opened following your report on Loyalty Lobby.

    “We have well received your e-mail dated 29 April 2013 and thank you for your interest in the Le Club Accorhotels.

    Please be advised that your Le Club Accorhotels Platinum account (308103 4 xxxxxxxxx) was created through an unofficial link from a travel forum. However, after investigation, your account has been locked due to non targeted market. Therefore, you are unable to access your account now.

    Should you have another open account with Le Club Accorhotels, all you have to do is fill in the form in the Le Club Accorhotels sections of our web site

    – Click on “Join”
    – Choose the program that best meets your needs
    – Then follow the steps to fill in the appropriate form

    We thank you for your loyalty to Le Club Accorhotels.

    Best regards,

    Peter Travis
    Le Club Accorhotels team”

    We use Accor quite a bit and if we are not the “Targetted Market” who is and why do they get a free chance?

    Any suggestions.


    (I have edited your contact info + email address)

  • Rod

    Any update on Eva joining Star Alliance. There was an article on line that said Eva announced the date as June 18 but I haven’t seen anything on the Eva or Star Alliance websites confirming this.

    • It should happen around mid-June, but these are not usually confirmed more than a week in advance.

  • Can you please send me the link for “le accord platinum”

  • Hi John,

    I joined the program.

    But it was not platinum.

    I can upgrade to the Platinum?

    I will need a tier in an Accor hotel.


    Card number : 3081031630848340

    I’m begging you.

  • Ed

    Do you know anything about Holiday Inn (IHG brands) no longer offering cash back specifically through and I was on earlier and it showed 6% as usual; just returned to the site to see ‘No Rebate’. What’s this brand doing—-trying to lose as many repeat customers as it can?

    • I am writing a piece about this later today and I have requested some clarification from IHG as well, but won’t get it before Monday or Tuesday.

      • Joanne

        I know they are changing few things at IHG so maybe that is why the cash back is gone :/ Can’t wait to hear more next week.

        • You can still get 10% cashback by using the German site that I wrote about today. Used it to make a reservation for an IHG hotel for tonight.

  • nissim gayus

    Telaviv -istanbul ucusumu 16-05-2013 tk785 uyeluk hesabina eklemenizi rica
    ederim …..saygilarimla nisim gayus

  • Serenity

    Would love to see a blog on which of the hotel chains is most generous in offering you the chance to earn the most airline miles per night/stay for hotel stays of 1 or more nights.

  • Richard

    You stated there was a way to increase Marriott points with a conference. Please elaborate.

    • Mainly stay credits but points as well. Will do a write up about this soon.

    • Richard

      Looking forward to it. Need points for lifetime status.

  • inrep

    I have a three-day booking (through Priority Advance Purchase) at Crowne Plaza and I just read your news about Priority promo IHG Rewards Club Anniversary Bonus Offer Of 1000 Bonus Points Per Stay For 90 Days. Would Priority change my reservation to one day at a time to avail of this promo? Or do I contact the hotel since my reservation has been confirmed and paid? Your immediate reply is appreciated since I am checking in on Friday, July 7th. Thanks!
    The promo code now is 4644.

    • I don’t understand. The promo is valid for 90 days after registration. If you have just registered, the 90 day is certainly not over at the time of your checking in on July 7th.

      • Henrik Johansson

        I think he wants his 3 nights to become 3 stays, but in order for 3 nights to count as 3 stays it must be at different properties, so even if you book 3 1 night stays in a row, it will count as 1 stay. You can book like this though: Night 1: Property A – Night 2: Property B – Night 3: Property A.

  • Andre

    He John,
    first of all I want to thank you for this great newsletter. It saves me a lot of time.
    It would be nice however if I could select the Programs that I want to receive updates about.
    Keep up the good work!

    • Thanks for the suggestion. Unfortunately that is not possible because the program pulls all the new articles and sends them out at 6AM EST daily.

  • talal

    new offer from IHG send me by email i like to share it with my freind “Thank you for registering to earn Double Points. As a valued Priority Club® Rewards member, we would like to offer you an additional bonus opportunity to earn even more points!
    Simply register for this exclusive offer, stay 10 nights at any of our 4,600 hotels worldwide by 31 July 2013 and get 15,000 bonus points. These points are in addition to your Double Points. It’s that easy to earn more!”

  • talal

    promotion code is 4003

    • I did a piece about the new IHG Stay-bonuses. There are number of different offers.

  • 정원 신

    Not long ago, I had to join leclub.
    Department of accor hotels I have ever used my husband had a reservation.
    I would love to have a Platinum tier.
    Now I have Hilton Gold tier member’s Platinum MasterCard and Visa cards.
    We had a vacation this summer, if the accor hotel.
    Thank you. I’ll be waiting for you.
    I’ll send pictures if you need proof …

  • talal

    i have email from iHG for new promotion code 4003 this body of email”Thank you for registering to earn Double Points. As a valued Priority Club® Rewards member, we would like to offer you an additional bonus opportunity to earn even more points!

    Simply register for this exclusive offer, stay 10 nights at any of our 4,600 hotels worldwide by 31 July 2013 and get 15,000 bonus points. These points are in addition to your Double Points. It’s that easy to earn more!”

    ihope to have benefit .

    • Thanks!

      There are number of different offers going on for nights between June 1 and July 31. I just made a piece about them.

  • franksnotme

    why does the LoyaltyLobby email send year old information? I just received the latest in my inbox, read the great new Marriott summer promotion, went to the site, and realized it was for 2012. Am I missing some switch that says only send me unexpired information? Thanks

    • The posts under “Related Posts” is picked up by the program automatically based on the content. The main post is always done within the past 24 hours.

  • Victorino Oliveira

    Tap (Air Portugal) made a change in the amount of Victoria (!!!) miles for the Business as well as the another airlines.

  • aniruddh77

    SPG seems to be running a promo to give either a $ credit or 500 Starpoints in exchange for not changing room linen during a stay (2 nights or longer). At DXB, and and not sure if this is being run elsewhere

    • Yes. This is called “Green Choice”. I need to write about it at some point.

  • kris

    John, do you have any experience with changing preffered earning method at hotel loyalty programs? Especially Marriott, Carlson and Hilton.
    Does change from points to miles erase my previously earned points?

    • You can switch your Marriott earning preference online and it doesn’t have an effect to your points that are in your account.

      With Hilton you cannot just earn miles. You always earn some Hilton points as well.

  • 윤미 손

    Can you please send me the link for “le accord platinum”?

  • Miller

    The details yuou have listed on the link below were not approved for Copying in full from the Awards website? All other media sources contacted us and respected the Copyright details, and wondering why you think this does not apply to you?

  • IAN

    EK MBNA credit cards

    Might be worth joining if you live in the UK.…anks/mbna.aspx

  • Markus

    John, Do you think the spg Asia Gold Run will also work with ordinary MasterCard (without World) and with a booked pre-paid rate (e.g. Cina mainland at +- 50 US$) but Not spending the night (noshow) ?

    • You need to have the right first digits for the system to register you successfully to the promotion. Previously and likely in this case as well, it doesn’t matter what card you have used to pay for the actual stay. You do need to show up for the stay, however.

  • Chris Bowd

    Ongoing thanks for a great resource John! Thanks to this site I’m now seriously managing my loyalty memberships after 20 years of wasted opportunities!
    On to my main point: I’m sure I’m not the first person to notice that Agoda is deleting critical reviews of hotels for undisclosed reasons.

    “Dear Sirs,

    I submitted a review, with content in accordance with your review guidelines, regarding my stay at the Moalboal Beach Resort in May this year. The review was published and I viewed it soon after submittal. I note my review, which contained valid criticism of the hotel, has since been deleted. May I inquire why my review was deleted and what is Agoda’s procedure for deleting customer reviews? This casts serious doubt on the quality, neutrality, and value of customer reviews on the Agoda site.

    Kind regards,

    Chris Bowd”

    I will update you if I receive any serious reply from Agoda.

    • This is really counterproductive. They should publish all the reviews that don’t include profanity. But all these review sites including TripAdvisor push hotel reservations, so make your own conclusions.

  • Douglas

    Hi John.. Do you know if there is an active promotion for Sofitel Le Club signup that gives Platinum Status? Thanks

  • Marco

    Hi John, I tryed to get the reward nights in Mexico city, The point you mention on the list are not true!! I tryed!

    • Can you elaborate what exactly do you mean and have a link to the article on this site?

  • vikki

    I am waiting to get my bonus miles from US Air Mastercard and I am interested in buying at the 100% bonus and sharing them with my daughter. How do I get an invitation to buy at 100% bonus? How do I request it?

    • Those offers are targeted for members that have bought miles previously. If you can find a friend that got the offer and is not going to use it, would be the best option.

  • kris

    John, have you seen fast track at new IHG?

    • I wrote about it back in March, when IHG announced the name change. Need to do a follow up.

  • David

    John, I just contacted Hyatt Goldpassport to request sign-up for one of the promotion offers (I am Diamond and had not received any email invitation) and was transferred to a very testy, argumentative agent who said I was not entitled to any promo at this time and that the information posted on your blog about being able to request sign-up was erroneous. The designers of this selective promo scheme need to know that it’s not going to generate a lot of goodwill amongst their best (neglected) customers!

    • They have been extending this offer for sure and it has been confirmed by two friends of mine that have been able to get GP to add it to their accounts.

  • FloridaTravels

    Southwest double points on flights July 1 to Aug 31, must register first

  • FloridaTravels

    SWA double points promo Jul
    1 to Aug 31- must register first to earn dbl points.

  • Richard

    You mention Marriott Platinum PREMIER status, how is that different from Platinum and how is it obtained?

    • That is invitation only and requires LOTS of Marriott stays over few years.

  • Martha

    How do I easily access my Delta Sky Miles account and on what specific site-links? Can’t locate my Delta account number at this time. Thanks! MC

  • TravelingJewel

    Any advice on obtaining hotel points when the rooms are direct billed to a group charge? I’ve called and emailed, and so far no dice getting points (tried probably ten different stays). I’ve tried mostly at Hiltons, although SPG is also not giving out points. Thanks!

    • There is often a difference between direct billed and master billed. You have to read the terms and conditions of each of these programs to see if they qualify or not.

  • david

    i would like to get the Accor Platinum sign up offer.

  • Jack

    Chase Sapphire Preferred originally stated they had a dedicated customer service rep to take our calls, no waiting. Tonight I called, automated answer “Chase, etc”. wait time will be approximately 10 minutes. So much for the dedicated customer service.

    • Did it ask to input the number of the CC or did it recognize the number that you were calling from?

  • flyby

    What is the best way to solve a problem while staying in a hilton hotel, who to contact (email) if the problem can’t be solved with the reception desk? diamond@ / gold@ ??
    or is there a hilton-customer-care adress to contact?
    Thanx a lot for the great blog!


    I am a disabled veteran and am very upset when I received a notice on my account activity that said I am a Royal Ambassador and was told on the IHG telephone line that I was not. The IHG employee change the account activity showing the notice then sent it to me differently then web site. I had other problems with IHG accounting activity in the past also. Can IHG Corporate be trusted??? What is going on at IHG Corporate HDQTRS??? Please contact me at (510)862-6100. I am a Ambassador Plat. Level which had Royal Ambassador taken away from me!!!!!

    • You need to contact the IHG customer service. Likely the line that you saw in your account history was incorrect.

      • DAVVET

        I did contact customer service and also Michael Lawyer of Corporate Liaison. They both denied what I was seeing on my account activity and now last night the info was changed on my account activity!!! I do not like being lied too by denying then changing it. This shows very bad taste of customer service. I am a 100% VA service connected decorated disabled veteran and I was raised differently by my family.
        Sir Stephen Sliss Jr

        • You should have taken a screenshot. They have had wrong remarks on account history previously as well. See my story about Royal Ambassador renewal back in 2012.

          • DAVVET

            Michael Lawyer of IHG Corporate Liaison telephoned me last night and admitted to the errors and said that IHG was investigating the problems. I guess they read your website?? I will give them some room and a little trust until time show differently!!! Thank you
            Stephen Sliss Jr


    I am in Saudi Arabia, Are you giving 50% discount for all the 5 stars hotels?

    • LoyaltyLobby is about airline and hotel loyalty programs. I don’t do bookings.

  • B M

    SkyTeam Promo awards for 01/09/13 – 31/10/13 is out.

    Great deals !!! Too bad I spent all my points recently.

    • Wrote a piece about the Air Frace-KL Flying Blue promo awards. They can be good value.

  • Ernie

    Sure would love to learn where to go to get that ACCOR Platinum or even GOLD card. I spent an hour or so feeling things out but to no avail, so far.
    Hope you can assist.


  • Xavier

    Dear John,

    I just would like to thank you !

    After being a platinum from acor hotel thanx to you, i am now, hyatt diamond passport after matching my status from Hhonors diamond.

    One again, really thank you.

    For your readers, here is the email from the gold passport team regarding matching my status from Hhonors :

    ———- Forwarded message ———-
    Date: 2013/8/20
    Subject: INDRN – Gold Passport Customer Service
    To: ”

    Dear Mr. …

    Thank you for your message to Hyatt Gold Passport.

    I am happy to write that I have enrolled you into our Diamond Trial Offer. Please allow 24 hours before your account will reflect at our top tier on-line and in all of our systems. You will receive trial Diamond membership for 60 days. Once you complete 12 nights in the 60 days, you will maintain Diamond membership through February of 2015. You will also receive 1,000 bonus points on your first six eligible nights within 60 days, up to a maximum of 6,000 bonus points.

    Please let me know if I may assist you further. I do hope that you enjoy your stays with Hyatt Hotels!

    Best Regards,

    Nikhil Kolluri (Mr.)
    Hyatt Gold Passport Representative

    Global Contact Centre

  • ian smith

    Milepoint hosts live chat this evening with two leading hotel loyalty program executives. Might be worth a listen. It is about the world’s first hotel alliance: Hyatt Gold Passport and MGM Resorts Mlife.

    • Got the email from Milepoint as well. I am in Asia so doesn’t work due to time difference.

  • Helen Roberts

    Helen Roberts 27 Glenview Crescent Belfast BT5 7LX this is my details, I have had B.M Air miles which I collected with my credit card my email changed and I have not been able to access any of the account details or previous emails I wish to know if I have still got the air miles or if and when they could have been transferred to Avivos
    my current work email is

  • FiveStarAsia

    Thanks for your insights. Had my 60th, 61st and 62nd paid nights this year at an InterCon this past week. Royal Ambassador status posted to my account this week. No stays at other IHG properties other than IC. Next IC reservations coming up next week so am keen to see the difference. Thanks again!

    • That is fantastic. Complimentary minibar, confirmed 8AM check in and suite upgrades should be on your way.

  • Aleksi T

    Just received this email from AA! I registered with the code found from this blog! So it works!

    Greetings from Finland!


    Thank you for registering for the Elite Status Challenge.

    As a reminder, you have from September 1, 2013 through December 31, 2013, to earn the required elite-qualifying miles on select airlines* to receive Gold, Platinum or Executive Platinum status.

    Elite Status LevelElite-Qualifying
    Miles RequiredGold6,000Platinum12,000Executive Platinum30,000
    Once you’ve reached one of the mileage thresholds, you’ll be on your way to enjoying elite status benefits including free checked bags, special upgrade privileges and more!

    From all of us at American, we look forward to welcoming you on board soon.

    • Seems that they have now confirmed this for all. It is great and your flights on Finnair qualify for the fast track offer!

  • Angie

    HI there, can you send me info on the Accor Platinum sign up offer? Thanks

  • Their cashback rates seem to be lot lower than what others are offering. Why aren’t you using MrRebates & TopCashback etc?


    I am still finding continued problems with IHG Rewards on posting points correctly and very slow to correct problems, also not giving all the bonus points for the promotion codes. Making exceptions to the promo-codes even though following IHG rules!! IHG now has real problems in there company. Talking to them only helps sometimes!!!

    • Some promo codes work for some accounts and not for others (this for the “targeted ones”). If public promos don’t work for some reason or another such us as the Book Direct, then the IHG “Service” Center needs to fix them. I would not bother emailing, but rather calling.

    • DAVVET

      IHG finally gave me the Royal Ambassador Level for real with a very nice email from Corporate England!! It was about time!!! They still have problems with posting point promos including the Book Direct 2013 Promo!!
      Sir Stephen Sliss Jr

  • Ed C

    Please send me the LeClub Accor Hotel Platinum link ASAP. I am following you on twitter and signed up for the blog. Need ASAP as I leave for paris in the AM. @edcolandra

  • dip

    Hi I have emailed you many times this week, signed up for Blog requesting the link for ACCOR PLATINUM card can you help with that , I thought you said you sent within a couple days ? So would be grateful with your help Thanks Pardip

    • There is no need to spam. I reply to all emails that I receive in due course.

  • Keith

    Hi John, Can I transfer my passed unused BMI airmiles now BMI is no longer a member of Star Alliance to THAI Airways who is a Star Alliance member.

    • Are you sure that your BMI miles are still alive? There was brief window for transferring them to British Airways Avios.

  • mary Wheeler

    $50 promotion-
    stayed 8-20-13 At Comfort Inn, Lubbock, Tx. and 8-21-13 at Quality Inn, Raton, NM to qualify for this promotion.
    Mary R. Wheeler
    please advise.

  • Brenda

    Hi, I found your site today before i booked my emirates flight.
    I tried the AKARSN1 first, no, its no good. Then I tried UKMEDIA and i must say i was gobsmacked when it accepted it. Then it asked for the password and I used “emirates” IT WORKED. Brilliant. Thanks very much . It didnt save me a lot , about £50 but hey, thats worth saving.
    Many Thanks.
    from a happy traveller

  • Ryarmak

    Hi John,
    Did you happen to see the Hilton Honors promo that awards 1000 points for booking via their mobile app now through the end of 2013?

  • django

    Hi, John, Can you tell me if I can get a Status Match for Hilton based on my Platinum Ambassador status with IHG? I already have Silver Status with Hilton. I’ve been a very loyal IHG customer (leisure stays) for a long time but now feel that they’re making it almost impossible to keep Platinum Status unless you’re a frequent-stay business-type customer. (By the way, thanks a million for your website. I have learned so much and for example, had never heard of Status-Matching before).

    • Hilton doesn’t do straight status matches but rather offer challenges that I have written here about as well. You could do Fast Track to gold that only requires 4 stays within 90 days of signing up. Diamond stay/night requirement is a lot higher.

  • ellestat

    Hello LoyaltyLobby!
    I need to know if Etihad will add to Skyteam airlines network someday or at least to Air France-KLM’s Frequent Flyer program (Flying Blue)? Thanks!

    • The Qatar Airways is joining Oneworld on October 30th. There are only two other major Middle Eastern carriers Etihad and Emirates that could join an alliance. Emirates has publicly stated that they are not planning to join one. No idea what is happening with Etihad.

  • terri

    I am trying to go to the website to watch the 90 second video and get 1000 points…can’t find it. Can you help? thanks, Terri

  • Ernie

    I keep seeing great promo deals but they are from years gone by like the current ‘KLM/Air France’ offer of 2012? How does this deal make any news today in late 2013? I hope you can take a minute to let me know, because I’m surely missing some point on that right?

    • You mean on the “Related Posts”? Those are picked up by computer based entirely on content.

  • Peter Lu

    just copy and paste your article to a Chinese flyer forum (

  • ian smith

    British Airways Giving Away 140,000,000 Avios Points As Incentive To Flyers. Picked this up on

    • This is the fall transatlantic bonus offer that was on my list to do a write up. I was actually waiting to get the info about the Finnair and Iberia version bonus offers as well, so that I could do them all at once.

  • ian smith
  • Elaine

    Is it appropriate to ask for compensation when a stay was an award stay? We recently stayed at Radisson Fisherman’s Wharf and I had some negative experiences. I am wondering about the ethics/etiquette of complaining, and if I can ask for some points back. Thanks for your input.

    • You can always give feedback if the stay was unsatisfactory regardless whether it was paid or award.

  • Queen Williams

    I don’t tweet, so I hope this is the corect customer Service Dept. I would like to know,why I was sent a Gold Card member, when my membership is a Platinum Elite membership and when we called to make reservations, my husbands Platinum Elite membership card stated he was in active! IHG Rewards Club did this last year and I need you to get it straightened out, we use this frequently and I am disappointed on the inconsistency of the program.755626701. thank you for your time! Qwilliams

  • Rusty1

    My wife and I both have Southwest credit cards. And we both have earned the companion pass. Both passes are good through 12/2014. However, we have been in the program almost a year and will have the annual fees added to our accounts (for the second time) on 12/1/2013. The fees amount to $336 for the two of us – $168 each. All of the “bonus” points have been allocated to our individual Southwest Airlines Rapid Rewards accounts. My question for you is – Is this a good time to close the four credit card accounts – two cards each? Or will Southwest take some kind of action against us? It’s very unlikely we will be using the cards much if any in 2014.

    Your help on this issue would be appreciated.
    Freeman Grover

    • I am not currently covering credit cards on LoyaltyLobby, but I don’t see any downside for canceling the cards.

  • Shaun

    John, just FYI, “Survey to Win” of Big Win Promotion (IHG) can be accomplished now. Would you post a message here? lol

  • ian smith

    Hi John
    Your main website has not updated itself since 14th October. The only way I can see any articles beyond the 14th is via your twitter page. Any idea?



    I have been a Priority Club/IHG Rewards member for longer than I can remember. I used to travel a lot for work, now I only travel occasionally for leisure. With the help of Loyalty Lobby, I have earned 147,643 points since January with only 16 nights. My last stay alone was 27,785 points after a single night for only $119. With your help, my wife and I will enjoy some great, cheap vacations! I have also been able to help family members when they couldn’t afford a hotel for funerals, weddings, etc. Thank you for all your hard work!

    • Thanks for the feedback. Great that you have been able to take advantage of the promotions that I have written about.

  • Larry & Melinda Frankart

    I did not recieve my rewards card!

  • Darrell

    Departing from: (From LAX)

    Travel to (Heathrow London – LHR)

    The date you wish to leave (Jan. 27th 2014)

    The date you need to return (Feb. 2nd 2014)

    Can only depart @ 9:15pm on Virgin Atlantic Flight# 0024

    Can only return @ 3:15pm on Virgin Atlantic on Fight# 0023

    Need to travel with my party

    Number of passengers (1)

    my contact info 818-402-4663 Darrell or


    Will this be possible

  • Mike

    Hello John,

    new promo from Accor Hotels in Poland. Triple points, breakfast included, free internet access and 15% discount in the restaurant:



  • J.C.


    • Cathay Pacific is a Oneworld alliance member airline. You will get American Airlines AAdvantage miles for Cathay flights as long as you have booked a qualifying fare class. Some discount economy fares do not qualify for credit on AA;’s program.

  • EE

    I am not impressed with the new Rewards Club and all the promotions. After a recent trip I had an offer to earn 1,000 points for watching a video. Numerous attempts always resulted in a notice that the system is busy. Did you also design a health care system?

    • I believe that you might be confusing LoyaltyLobby with IHG Rewards Club.

  • Rick C

    I received a notice from American Express that the Surpass card now makes you a Hilton Gold member. No longer need to spend $20,000 a year.

    I always earn Gold by hitting the $20,000 requirement. I’m kind of worried that it will start to reduce the likelihood of Gold upgrades and other perks now that anyone can be gold (sort of like the IHG Rewards VISA card and being Platinum). I was hoping that Diamond would be lowered to $20k, but not looking like it!

    • Those CC Golds that don’t travel will not take anything away from frequent Gold guests.

  • Sonya

    I am a platinum level Priority Club Member. After I retire and am not staying in hotels quite as often, can I purchase a membership as a platinum level member?

    • Depending where you are, you could get one of the IHG Rewards Club (Priority Club’s name has changed) credit cards.

  • martin

    hi john, do you know of any hilton codes that currently work, my usual PR11PN, PR13CB and little league ones not working for my normal january hotel of hilton canary wharf..
    i`m not paying the standard price, partners birthday or not..

    • Could be that the property that you trying to get using these discount offers has not loaded the rates yet for 2014 or has decided not to participate.

  • craiglv2

    Will there be an Annual Marriott gift card purchase bonus 10X points this year?

  • justforfun

    John O., I have a client that needs help booking award tickets. Do you offer help with this, for a fee obviously? Thanks!

  • janetta

    I have worked for the Hilton HHonors program for 12 years. Do you the one most infuriatingly frustrating aspect of my job is as a Supervisor?
    Individuals like the person that runs this page that gives information on a promotion without getting the facts FIRST, which in turn gives their readers (our Members) some sort of liscence to treat my Agents like dirt when they have to give the bad news.
    You cannot say “this is a targeted offer” and “access the promo here” in the same sentence.
    That is like saying the sun is shining brightly, and it is so dark and gloomy.
    Targeted means TARGETED. Did you get an email with an invitation?
    please take your frustrations out on this page, and NOT my Agents.

  • Jamie

    Have you come across any other users who are having problems with miles and tier points earned on AA, not posting to BA Executive club? Two of us are BA Exec Club members and we’re currently doing a few itineraries in the US on AA. Since the beginning of November, nothing has posted and we’ve put claims in at, for everything (not heard back just yet on any).

    Previous points and miles earned on AA, always posted within a week.

    I’m wondering if it is due to them integrating the system with US or something. I wondered if anyone else is having problems.

    • Jamie

      —to clarify, we are not flying on US Airways, but within the USA.

      • Sorry for the delay. I have not credited AA flights to BA, so I don’t have personal experience on this issue. HAS BA now credited those flights to your account?

        • Jamie

          Sorry for my delay. Our flights got credited around a month later. Unfortunately one of the segments was incorrectly posted (35 TP instead of 210). This has now been rectified on one account but not the other as of today. BA have followed this up but still no joy.

          I hope the situation has improved as I have a lot of itineraries with AA over the next 3 months, and I want those TPs!

    • Cynthia

      We have had a 1 year battle to get mileage posted. There appears to be be no point in joining BA exec club/avios, as the flight credit never appears. C’est la vie.

  • JustMyTwoMiles

    Dear John,

    It looks like IHG is changing, a friend of mine and myself both received an e-mail Today, telling us that using all promo codes is now forbidden!

    I am an IHG Platinum member, and I am regularly staying at IHG (i have had around 10 stays at IHG just for november / december). Look here for the e-mail I received:

    • Well. What exactly did you do? Did you randomly registered for promotions and contacted them if something didn’t post?

      • JustMyTwoMiles

        We registered on most promotions available on the web (the ones that everybody registered to) and never complained about anything. In fact, except for registering, we have been great customers, as we spent MANY paid nights at IHG this year.
        My friend is even about to complete his “Big Win”, while on my side I already have pre-booked enough for January 2014 to complete my BigWin’14, with stays in Europe and the US.

  • Sally Golland
    • Thanks! Seems that GHA has a promo for double Emirates Skywards miles for January to March period in 2014.

  • Rick Jordan

    Hi John,
    My son is going to spend 10 months in Zambia, volunteer teaching at a school there. Do you have any suggestions when it comes to travel insurance, as far as medical, emergency evacuation, etc.?

    • These policies really depend a lot, where you are coming from. I would assume that you are from the US. I think that these insurance plans are expensive, when purchased in the US and for US citizens.

      Many companies use SOS:

      • Rick Jordan

        Yes, from the USA to Zambia. Thanks for the link!

  • NJP007

    Have you noticed that if you are an executive platinum member with american that its increasingly difficult to use the 8 system-wide upgrades? I have requested countless flights and when they show available for up to the day of they dont clear. there is no way to tell if you are 50th or 1st on the list and the help desk won’t help you figure that out. #frequentflierproblems

    • Maybe this is route specific? What are the routes that you have tried and failed?

      It is true that it is not possible to see your position on the upgrade list that would be a welcomed addition. Maybe there is a reason why AA prefers you not seeing it?

  • Hi John, would you like to participate in our interview series? We did one with Jeff recently

  • Galina Kachalova

    New JAL promo

    Join Marriott Rewards and earn up to 50,000 bonus miles with MegaMiles

    • Thanks! I have already written about the MegaMiles promotions for new Marriott Rewards members.

  • lino

    HI john,
    any news about Airlines company gold/elite matching status?

    • I write about hotel and airline status matched. You can just search for “status match” using the Google site search box on the right column.

  • Marcus

    Does anyone know if 2 Novotel rooms booked for 2 nights under my Accor Le Club Gold would count as 4 nights or 2 nights for status purposes?

    • Marcus

      In the same hotel, at the same time, I should have added!

  • okra

    RSS Feed error;
    I got this:

    XML Parsing Error: XML or text declaration not at start of entity
    Line Number 3, Column 83:

  • Kasper
  • Mark Mackey

    This a letter my wife and I are crafting to United and Star Allaince. Can you give any suggestions. Thanks

    To United Airlines:

    We are loyal United customers, but we have experienced a tremendous error from the United Around the World tickets that we purchased and are asking for reimbursement costs. We appreciate your prompt response to our letter. Here is our story…

    Mark Mackey is Gold status, and I (Liana Mackey) am Silver status. I have 278,000 miles on United, and my husband has 84,000. My husband and I are also both United credit card holders. I work for a global Fortune 50 corporation and travel frequently for my job. My husband often accompanies me on regular international work meetings. Several months ago we purchased Around the World airline tickets through United for our honeymoon due to our previous positive experiences with United. Mark was deployed to Afghanistan two months after we got married, so it was our dream to take an extended honeymoon to travel around the world together when/if he returned from his Army assignment. We also specifically planned this trip for a time when deployments were slacking off a bit – he had been deployed every two years or so prior to this trip. We saved our money and our vacation time for a year to do this trip. These Around the World tickets were $16,852.08 for the two of us (See document A). We planned to spend nine weeks traveling around the world and rearranged our lives to do so at that time. We both had to take leave from our jobs to be able to do this. It was our dream to travel before we have kids and to travel to hard-to-get places and have adventurous activities before kids are traveling with us.

    There was an egregious error that occurred with our Around the World tickets. When we were supposed to fly from Cairns, Australia to Auckland, New Zealand on January 19, 2014, we were told by the New Zealand airlines representative that we needed an eticket number. We pulled up our eticket number from our Around the World ticket purchase, and she said it wasn’t the right one, and we needed to call United to get the right one. After being on hold with United airlines for awhile (on our personal international cell phones, which were expensive phone calls), we were told that South African airways had control of the ticket and until we could get an eticket number from them, we wouldn’t be able to board the plane. (See document A as documentation as well as notes in your system about the extensive conversations we had with United about this.) During the hours we were on hold with United, our flight to New Zealand left. Finally, Milan with the Around the World Desk at United said he rebooked us from Cairns to Auckland the next day, and he would call South African Airways when they opened to get the eticket number to finalize the ticket. Milan told me to call him back in four hours for the confirmation. When we called back at the time Milan indicated, he wasn’t working anymore, and there was no ticket confirmation. After a couple of hours on the phone with Robert at the Around the World Desk, he ultimately said he couldn’t get ahold of South African Airways to get the eticket number and didn’t know what else to do. My husband and I called South African Airways, and Mark spent two hours on the phone with them. They couldn’t locate the ticket at all. South African Airways indicated to Mark that this was a United issue because United had the tracking number.

    When we called Robert at the Around the World ticket desk back, he said he could book us home to the United States because United flies out of Cairns, but he couldn’t get us to New Zealand. After he had the flights all booked for us – to edit our Around the World ticket – someone at United (likely his boss) vetoed the plan and canceled our tickets home. We were told to personally purchase tickets home on our own dime (even though we had already bought these as part of the Around the World Ticket). We did consider flying ourselves to New Zealand, but then we had no guarantee of getting home to the USA without having to repurchase one way tickets that we had already purchased. This would have cost too much.

    At the last hour while we were on the phone with a United agent, she figured out a way to get us home on United without charging us again for tickets we had already purchased. We asked her if she could get us to New Zealand since she was able to get us home to the USA, but she said she couldn’t get us there.

    We had a layover in Honolulu and tried again working with a ticket agent there to get to New Zealand – where we were supposed to be for two weeks – and the flights were all booked up. (See document B.)

    It is unclear how South African airways took control of the ticket and the remaining funds. We are not sure why there are not controls in place so that this cannot happen. Plus, we paid United Airlines the $16,852.08 for the two of us, so we expected United to solve this for us, and they didn’t. We don’t have access to the airline systems to solve this, so we were helpless in this situation and United couldn’t solve it.

    In addition to this tremendous error where we lost our time in New Zealand on our honeymoon, our luggage was lost on our way to Kenya over Christmas(See document C). We had all of our Christmas presents for our family in our luggage. We didn’t get to give our family the presents and instead had to spend some of the Christmas holiday shopping for new clothes. The luggage was lost for seven days, and we only got it back because we contacted the luggage handler directly in Kenya to get our luggage back when we returned to the airport for our next flight. We now need to ship our family their Christmas presents.

    Also, when we landed in Sydney, our luggage had been lost again. It was lost for three days, and we had to purchase new items we needed for the trip. Losing our bags twice in two weeks is not acceptable.

    Additionally we booked these tickets months ago, and we had been put in seats in the middle in the back of the plane and not even next to each other. The routes we took were incredibly indirect…but we took them to support United and because it was part of the Around the World ticket. Our flight from Quito to Nairobi took two full days and had four stops. Also, our flight from Capetown to Sydney was 26 hours and 45 minutes in total since we had to go through Bangkok. Alternatively, if we didn’t but the Around the World ticket, there are flights from Johannesburg to Sydney directly. We could have gotten to both places much quicker, but United sold us on the advantages of the Around the World ticket and the partnerships through Star Alliance. This Star Alliance partnership clearly did not help us with the South African Airways incident.

    Considering the cash we lost, the emotional stress of this situation, the fact that we were put in an unsolvable situation that we never should have been put into, and that United did not fulfill its service agreements that we paid for, to compensate us for our damages, we are asking for:

    • I have now read this couple of times and had a friend of mine to have a look at it. I have no idea what happened with South African Airways for them to take control over the ticket and possibly reissue it, but that is something that United should have fixed for you.

      In retrospect, you should have used a competent travel agent that specialized for round the world fares to book something as complex as this.

      The bags that were delayed on the way is not United’s responsibility, but the airlines that operated those segments. They are liable for possible reimbursements for buying stuff that you need while your bags have been left behind.

      As your issues is this complex and the monetary issue on hand rather large compared to what customer service usually deals with, I think that best approach would be to hire an attorney to send a demand to United for the costs involve and reimbursements etc.

      Keep me updated how this goes. I truly doubt that UA customer service would do anything else for you than issue a max $1000 customer service voucher each that is nowhere enough what you are truly due, if all went per your description above.

      • Mark Mackey

        Yes I understand, we had a travel agent, he had us book directly from the Around the World desk at United, so there would be no middle men or mix ups. Thanks for the advice on the attorney. We live in Texas and my wife and I may make separate claims in small claims court as a last resort. In texas you can sue for up to 10k in SCC

        • I really believe that due to the complexity with your situation that the small claims is really the way to go sorting out the issues and getting proper compensation.

  • Jamie

    Hi John,

    I’m not sure if it is outside the scope of this website and it’s main topic, but it would be good to see a thread open on actual Airports. For example, I’m having huge problems with minimum transfers times at Heathrow which are very unrealistic.

    Not quite sure where to discuss this as most of the topics are relevant to airlines etc.

    Appreciate the ongoing work.


    • MCT’s vary between airlines and terminals even within the same airport and whether it is domestic to domestic and international to domestic etc. There are tools that show all this info. Is this something that you are looking for or rather MCT experiences between airports and whether they are realistic or not?

  • Shar

    Hi Friends,

    Just booked a trip to Paris; flying business class (upgraded with miles) on Air France, leaving US on Mar 13, returning on Mar 21. Looking for a boutique hotel, probably in the 6th, as we want to be around lots of shops and cafes, etc. Would love to hear recommendations, and would love to know if any offer specials that would include breakfast, or museum passes, tours… anything extra. We have lots of AmEx points, Delta Air points…. Suggestions welcome!! Thx

  • shar

    Also… Any suggestions of best shuttle srevice from CDG to Paris?

  • User Name

    Any thoughts on Priority Pass? Would be an interesting piece for those who don’t fly enough to earn elite status, but would still like to enjoy the finer aspects of traveling.

    • Will do a piece about this sometime in March.

      • User Name

        Awesome, looking forward to it.

  • Cynthia

    Please don’t leave up contact information that is older than 6 months. It is very confusing and not helpful, unless someone is writing an article about the changes/lack of changes in the system. I responded to your latest entry on Marriott and was reading a posting of yours from 2012. This doesn’t help at all. Otherwise, Best regards, and thanks for continuing to follow all these programs daily.

    • I leave all the older articles up as well so that people can track the changes etc. over the years.

  • Hi there. Just a heads up, Intercontinental Hotels Group loyalty program has changed from Priority Club to IHG Rewards Club.

    • More than a year ago. I need to fix quite a few of the categories at some point.

  • wingknut

    How do I submit a Compensation Clinic story?

  • ntoy

    qantas have just announced changes to their FF program. mainly hurts the mileage points for disccount economy. Link attached

  • Tom

    Hi John, my wife and myself have booked a returnflight with Iberia from Oviedo-Asturias to Brussels via Madrid. We booked on the website of Tripair. Last week, I got an email that our connectionflight in Madrid was rescheduled. We now have to wait 6 hours in stead off 2 hours in Madrid. Tripair does not want to contact Iberia to reschedule the first flight and Iberia says that we can only ask to reschedule our flights by Tripair. What do you advise?

  • Karel


    I recently booked the Hhonors discount for airlines/agencies at the London Islington. Price was 114gbp for one night. No airline id needed for check in. As gold member I also received free brkfst, upgrade to king exec and free Internet. Life can be great!



  • Yousef Alnesef

    I receive my IHG golden card ( GOLD ELITE ) last week 2014, the expired date 2013 ??
    Name on card Yousef Nesef
    Number on card 339 478 726

  • Bobbyboy402

    BA Executive Gold wanting to keep this years status, expires Nov/14
    Anyone know of a USA routing which gives maximum tier points? Heard ages ago of a 7/8 sector tour within USA with AA which generates the 1500 tier points required for not so much to pay out..? Any suggestions? Many thanks

    • I am not a BA expect, but there are nice routing in business on CX such as TPE-HKG-CGK and on MH BKK-KUL-PEK both in C that are cheap and earn you a lot in terms of tier points.

  • Luna

    Hi John!
    I received an interesting email from Iberia. Here it is:

    “Double incorporation into Oneworld. Double the avios for you:
    – If you fly with US Airways between 31 March and 30 June 2014, with prior registration in the offer, before 30 June.
    – If you fly with the Brazilian airline TAM during the month of May.

    More information at IberiaPlus site (one must login to to read more).

    Legal warning:

    Offer valid for flights operated by US Airways and TAM and marketed by any Member Airlines of the oneworld Alliance.
    All classes included to obtain Avios through all sales channels. Registration period for US Airways until 30 June 2014. Travel period for US Airways from 31 March to 30 June 2014. The Avios will be added at the end of the promotional period in July 2014.
    No registration required for TAM. Travel period for TAM from 1 to 31 May 2014. Offer compatible with other available offers.”

    I logged in Iberia Plus’ website, but couldn’t find the promotion regarding TAM’s flights (I guess the reason is that no registration is necessary for TAM).


  • Ben Wise


    Turkish Airlines has a nice welcome gift of up to 7,500 miles for joining their FF program:

    This campaign is valid between 1 April and 30 September 2014

  • Dean

    Hi John,
    A few months ago Expedia did not honor the lower price at agoda arguing that it is not a US website. Was that a temporary issue? Are more sites excluded? Which sites do you use for comparisons? Thanks

  • lino

    I am HHonors member and since this year I have lost my diamond status. I asked for a fast track for diamond and HHonors asked me for 21 nights in the next 90 days!!!! well O could have understood 14, but 21 are quite a lot.
    what do you think? Somebody got a fast track with less nights?

  • David Rogers

    Is anyone else having a problem with IHG phone number in the UK? Every time I call (0800 405060) the system automatically disconnects the call after approx 1 minute.

  • Cubano

    Am I missing something? If you are just starting out how is this website useful? Looking for step by step guide or onboarding process rather than a bunch of posts with no straight forward guidance.

  • John, how can I contact you regarding “Compensation Clinic” matter? Please let me know, thanks!

  • kelvin

    Hi John,
    I am a Gold Le Club member, what is the fastest way to achieve Platinum? Am kicking myself I missed the Platinum promotion…!

    • There is no other way than to stay more right now. Amex cards in some markets come with Le Club Accorhotels Platinum benefits,

  • Joby

    Hi John, firstly thanks for all the great information you provide on the site, most helpful!
    Can you tell me what is happening with the IHG Ambassador Accelerator Program? Has it been replaced/renewed?

    • Henrik Johansson

      I can give some input here. According to IHG Customer Service it has been extended until June 30th. It will show up in peoples offer page again. This supports the rumors around that IC will move away from the 2000 points per stay and to the same points for spend, just like ICs in the US. This was supposed to happen on April1st or May 1st, but has been changed to July 1st.

      • I have requested clarification from IHG regarding this issue twice already and last time this morning. The spokesperson promised to get back to me.

        • Henrik Johansson

          Now Amb Accelerator is back on the offer page with correct history etc. It is extended until June 30.

  • Sam

    saw one of the post advising not to merge two Le Club together as I will lose all the points.

    I have one classic card with 1500 points (status expiring in May 2014), and also now holding a Platinum card with 8000 points (status expiring in June 2014, points expiring in Feb 2015)

    platinum card was applied FREE through one of the link that found on loyaltylobby.

    can anyone advise me whether to merge both card or not?

    thank you

    • Bad idea as I have advised previously. You should just clear the points to miles and move on.

  • Marcin Michalski

    if you can send me a personalne link to the promotion hyatt platinum?

  • Kim

    I was wondering…
    Is there a Pro & Con list of Le Club Accorhotels as well?


  • harriet

    why did I receive a Delta bonus promotion today for 2013?

    • It must have been “Related Posts” on the blog email newsletter? The “Related Posts” are automatically picked up by a computer program that we use based on the content.

  • EN

    Hi John, How can I edit or delete my comment? (as guest) Thanks!

    • There should be a link for you to do that if you have registered for Disqus.

  • Jamo

    The Microsoft Hyatt Employees promotion with the special link, has been revoked. I’ve just received the following email.

    (Screen shot attached)

  • asishd

    Hey John,

    SPG seems to have a specific loyalty program under “EAT DRINK AND MORE” for South Asia. Do you think this program is worth paying and joining for the benefits?



    • Henrik Johansson

      Current deals are for people without caps-lock.

    • frischky

      Archives are called Archives for a reason.

      And buy a new keyboard, please!

    • I have tried to include the valid dates for all the promos on the titles. I won’t delete old posts because you can compare what was offered then compared to now.

      If you are referring to the “Related Posts” on the blog email newsletter, those are picked up automatically by a computer program based on the content and may contain offers that have expired.

  • Mike Dos Santos

    Points credit VS. No Show.

    Let me ask something please.

    Maybe my logical thinking is WRONG, still I hope you can give me some opinion about this.

    Usually when we make a reservation in a htel to get points, we do it somehow with a rate that allows accrual of those points. S lets suppose, I make a reservation in one of those chains, directly on the chains website. The reservation is guaranteed with a credit card.

    For some reason I won’t be able to stay at the hotel on the reservation (f.ex. flight delay/cancel), still the hotel charges the first night as a NO SHOW.

    I don’t have a doubt regarding this, thought some hotels believe that charging the no show gives them the right deny your room if you arrive 8am next day. 3:)

    My point is, if they charge the NO SHOW FEE, which is a fully daily rate, and which is charged, because “the room was reserved for me”, why don’t they credit the points regarding this amount to the frequent guest program?

    Is this question very nuts? I just think about this since I read in a reservation confirmation that my room will be held for me until 12pm next day, since it is a guaranteed reservation.

    • All the airline and hotel programs require you to take the flights and to actually stay before points/miles and/or elite qualifying miles/nights are issued.

      If you are truly running late and cannot make the stay due to flight issues etc, I would contact the hotel and request the stay to be moved for a future date or that you could use the amount that you might have already paid as a credit towards some future stay.

  • J.M

    Hi John,

    It seems that the Marriott Rewards Plus Points promotion to get 2000 points for every 30 days when you like their social media page is no longer working.

    When I liked all the 8 Marriott Facebook pages back in May, I actually got the confirmation emails along with the points. Unfortunately, when I liked their other 8 facebook pages 3 weeks ago I still have not got my confirmation emails nor the 2000 points.

    I called Marriott rewards customer service hotline last week and lodged a complain but still have not heard anything from them.

    I wonder if Marriott has decided to secretly pull out this promotion? are other Loyalty Lobby readers are experiencing the same issues?

  • Jason C.

    John, I saw a repost of your HHonors Gold for BSchool on the dealmoon website, even the picture used are the exact same. I’m sensing this may be a copyright infringement. I’ve attached the link for your reference.

    • Thanks! That is basically copy of the piece that I wrote including the graphics.

  • MIKE

    As reported by yourself earlier in the year IHG are having difficulty tracking BIG WIN awards. I have been trying for 2 months now to get them to acknowledge that I paid for several IHG Hotels during the months of February and March with my Priority Rewards Visa Card. Part of my Big Win Offer was to just use the card once to pay for a hotel reservation. In fact I used it several times but they refuse to acknowledge the fact. This has resulted in them incorrectly stating that I have not met my 5 Offers during the period and the loss of 26,000 bonus points !! Poor response by them.

    • Are you based in the United States? I would open a case with either BBB or Attorney General of your state. IHG Rewards Club will fix it for you, but don’t waste more time with the Philippines based customer “care”.

  • Yossi
  • DC

    I don’t know why they bothered advertising the latest changes to the Le Club Accor loyalty program so far in advance, as it really got people’s hopes up. The rumour mill was running hot with high expectations. As a result, a lot of people were very disappointed. It would have been much better if they had just announced the minute changes to the program on
    July the 1st, instead of starting a guessing game, which left everyone very underwhelmed. What were they thinking?

    • I think that the higher base level earning will work for everyone’s favor because all the double/triple bonus points earnings are based on those.

  • j zilberstein

    I was on flight 469 from TLV to JFK last night when one hour into flight we were advised that there were mechanical problems and we needed to dump fuel and return to TLV for emergency landing where they had around 100 ambulances waiting. Originally, we were to leave Monday(tomorrow) to Rome for a few days vacation and then home to the US. But because of all of the bombing we decided to get out of here earlier and they had nothing to Rome so we had to go straight back. (We actually had to go to the bomb shelter in the gas station on the way to the airport while the IDF shot down Hamas missiles over our heads). Now, we are back in Tel Aviv- myself, my husband(gold medallion delta) and 2 small kids. They say we will fly at 10 30 pm tonight which means getting to NY at 3 30 am and sitting there for 5 hours. So now, we have lost our vacation days in Rome, still in Tel Aviv with bombs everywhere and a crazy wait in the middle of the night(2 nights in a row because last night they had NO delta reps at the TLV airport) with 2 little kids. Are we entitled to any compensation???

    • You can ask to get a refund to those separate tickets to Rome. Were they also on DL?

  • ajc1967

    RE: The HHonors/ Virgin Atlantic March Bonus points offer.

    The 6000 Bonus Virgin points did not post for this offer but the base Virgin points credited to my Flying Club account ok. I took a screen shot as per your advice and emailed the DD last week this is the reply i got.

    “Members who received the maximum of 6000 bonus miles between October 1, 2013 –
    January 31, 2014 will not qualify for another 6000 bonus miles for stays
    completed between March 31st and April 30th.”


    • Where are you based? Just open a complaint with the BBB or Attorney General’s office. There is NOTHING on the T&C’s that would imply that these are mutually exclusive promotions. Let me know how it goes. You will get the miles by going this route.

      • ajc1967

        Hi John.
        UK Based. When is said i was not happy with the response here is the reply.

        “Thank you for your reply.

        I sincerely apologize or any confusion this caused. The original offer dates were: October 1, 2013 – January 31, 2014. The end date was extended to April 30, 2014. Members who registered under the promo code may receive a maximum of 6,000 bonus miles for stays completed after registeration through April 30, 2014.

        Members who received the maximum of 6000 bonus miles between October 1, 2013 – January 31, 2014 will not qualify for another 6000 bonus miles for stays completed between March 31st and April 30th.***

        As a Customer Service gesture, I added 5,000 bonus points for the inconvenience.

        If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest”

  • Ross Hensley

    What about the HHonors double weekday triple weekend promo Aug 1 to Oct 31?

    • I have already written about it here four/five time. You can find the most recent Hilton articles by clicking the Hilton HHonors category link to the right.


    your right you have to call 18882119874 which then redirects to the Phillipines

  • caroline

    I have not seen any IHG promotions for the USA lately, are there any?

    • There is new one starting this week. Should have more info tomorrow (Tuesday).

  • Eric

    United has a buy miles promotion “social funding”, the more that buys you can get up to 100% bonus starts with 35%

  • David

    Greetings, MGM Grand is offering a promotion of $50 resort credit for one night reservation. If I book two separate, consecutive one night reservations, are they likely to honor both $50 resort credit promotions for a total of $100 resort credit? Or would they treat it as one reservation and only honor one promotion for $50?

  • steve

    this is not working… it says that my email address is invalid and when I tried to “contact us”….. I got this page. How can I get the 50,000 points promised?

  • Sanjay Shah Heralal


  • Sharon

    Hi John,
    Thanks for the great work you do…I always look forward to your daily emails.
    I was just wondering if you have heard anything regarding a Sofitel sale; they used to have 2 each year, May and October, offering 40-50% off, but this year I’ve heard nothing. As an Accor Advantage Plus member in Australia, I love taking advantage of the great rates in these sales. Thanks again.

    • I have no information about possible Sofitel sale. Accor tends to, however, run the sales around the same time each year.

  • S. Li

    I just booked two different Bangkok Accor Hotels for Dec 2014.
    Pullman Bangkok KingPower automatically changed the room charge (online book and prepaid with credit card via currency from Thai Baht to HKD before posting the transaction to my credit card. I was surprised by the amount charged and check my credit card bank to find out this fact.
    For info, another Accor hotel at Bangkok charged Thai baht and my eventual rate is 1 HKD to 4.0885 Baht. Pullman Kingpower auto convert and charged HKD and my eventual rate is 1HKD to only 3.9795 Baht.

    For information, both hotel confirmation were in Thai Baht.

    • The hotel hit you with Dynamic Currency Conversion. I would write them and ask to refund the charge and then charge it in THB. There is no excuse what they just did.

  • JasonM

    Is the Accor Platinium sign up offer still around ?

  • paul

    Just stumbled across a free sign up for Last Minute Travel Club. I signed up last year, I think because I found a link here. It is quite usefull to me, saved quite a bit during my summer vacation.
    was displayed while booking on

  • kps

    Airfrance-klm redemption is getting tricky..points shown during booking is multiplied by 2 at the last careful with the redemption booking

  • Nancy

    I’ve just checked in to the London Bloomsbury Holiday Inn. The person in front of me was checking in at the gold / platinum desk – they weren’t an IHG member but were asked if they would like to pay to upgrade to an executive room. I was asked to check in at the standard check in desk, even though I am a Platinum member. I asked for an upgrade to an executive room but I was told there were none available. I said, well that clearly not true seeing as your colleague is currently trying to upsell another customer to an executive room. Surprisingly, they managed to find me the upgrade. I’m not happy about this though, they are supposed to honour an upgrade subject to availability and they are clearly being dishonest about availability. What’s your view?

    • This is quite typical today with many of the chains and properties. You must be aware of what you are entitles to and sometimes pull up the room/suite availability on a laptop/phone to make the upgrades happen.

  • crimsonablue

    A lot of people have had their IHG Into the Nights ‘Book a stay with IHG app’ changed to 3/5/7/15+ stays, the worst I saw 59 stays. Not much visibility on blogs, although there’s a quite a few people impacted on FT

  • jbourne

    Looks like IHG switched up the offers for Into the Nights. Where the challenge could have been completed in as few as 2 Saturday nights, it’s up to 5, and as bad as 27 in some cases. I can understand the offers would likely be disadvantageous to IHG, but they committed to them initially, and you can’t just bait and switch along the way when you decide they aren’t right anymore. Tweeting IHGCare got me a canned reply that ‘the offers were wrong to start with, sorry, now they’re correct’.

  • Curiosity Killed the Cat

    I have a IHG Into the Nights challenger called “Weekender” Stay 2 Saturday nights. I live in the Gulf where a weekend is Friday & Saturday. This hasn’t ben a problem with Ambassador certificate as a weekend is defind correctly for the Middle East properties. Has anyone else contacted IHG to see if they will move this to Friday for ME sites?

    • Someone commented or emailed me that IHG definition of a weekend for this promotion is same for all and there is no exception made for Middle East.

  • Eric

    Hi there, does anyone know, how I can get the HHonors Gold status quickly? Is there any promotion right now or a status match program ongoing? Here in my place, the only possibility to become Hilton Gold member would be, to apply for a Hilton branded credit card, but I am really not a big fan of that and my score is not that good either right now, as we already have several credit cards. Any ideas?

    • You can get HH Gold status by staying four times at Hilton properties within 90 days. These were also on sale on eBay earlier this year.

      • Amin Benzaza

        I dont get that last part. How can you sell an upgrade status on eBay?

    • MickiSue

      You could request a status match, if you have status with any other hotel chain. I asked for a match to Club Carlson and received it. Later, I asked SPG for status match to the Hilton, and also received it.

  • Albeo

    HI John,I am a platinum member at IHG but I will not manage to maintain the status for 2015.So I wanted to buy Ambassador thinking I could maintain platinum till end of 2015 but they are saying that this will be till end of this year and after that gold elite.
    Is there a way I could stay Platinum.I have 3 brands and 307.000 points but 11.500
    Elite qualifying points and I have been platinum since 2011 and a member since 2006.
    Any adviseer or tips how to go about this?

  • Jud

    Hi John,
    I registered for September offer of Accor (1000/3000/40000 bonus points for 1st/2nd/3rd stay till 31.12.) and spent 3 different nights in october, 1st and 3rd was in the same hotel. I’ve got the first 2 bonus points but haven’t got the 3rd.
    I wrote to the customer service and their first answer was their system was wrong and they’ll solve it manually in a few days. Now I’ve got another mail which says that the rate was was not eligible for the offer… It wasn’t reduced rate but it was the same as first stay, unrestricted free cancellation rate.
    Could you advice snything regarding to this case?
    Thanks a lot

    • The rate certainly is not qualifying. The problem is that Accor is now know for quality customer service. I would open a case with consumer ombudsman in the jurisdiction that you live in against Accor and Le Club Accorhotels.

      • Jud

        Unrestricted free cancellation rate is not qualifying?
        Which rate I should’ve booked?
        For first stay it was exactly the same rate and I’ve got points and bonus points as well. For the 2nd stay it was the same rate and everything was the same. Just this 3rd stay they tell that it’s not eligible…

        • The NOT should not have been there. My typo. The rate is definitely qualifying one.

  • Ernie

    Did I just missed a web site where I could take the IHG survey for 1,000 points that you mentioned with such great details today?

  • Yongyut Laosiritaworn

    Hi there, can anyone give me a suggestion if it is worth to apply for the “Ibis Business” for an upgrade to “Le Club” Gold status.

    Since we are stabbed by the Aeroplan promotion, where are left is with M&M and Avios. However, paying 2 stays (without really staying) would be almost the same price as buying the Ibis Business, but we do not have to get into some wars with the customer support in the case there is something wrong (e.g. promotional points are not credited)

    Any suggestions are very welcome.

  • Kathy

    I need 6 rooms for 2 nights in the USA in January. Any good codes for Hilton or Marriott?

  • Guest

    Some bad news to share for travellers 🙂 Singapore Airlines wrongly sold its possibly most expensive economy class as business class in Australia. Flight Centre then found out the error and notified the airline but then SIA said they would not honor the tickets. Not sure whether Australia has a good customer protection law. See the news here:

  • Martin

    Hi, any idea which is the best loyalty scheme for hotels in the UK? This year I will have stayed away for 95 nights mostly in the Holiday Inn chain. I am a platinum member but I am feeling unloved. Thanks Martin

  • Stefan Stein

    I would like to get the Accor Platinum sign up offer…
    Just signed for your newsletter.


  • Roland

    Hi do I need to register my wife seperate for the loyalty programs?

  • Icarus

    Cancellation of confirmed Points Break booking???

    Hi John,
    Firstly, many thanks for an excellent and most informative website!

    Perhaps you can give me your thoughts on the following tale of woe:

    The IC in Port Ghalib, Egypt was on the current PB list.
    I made a PB booking at this property for the family and on receiving the confirmation emails from the IHG, I then proceeded to make all the relevant flight/transfer bookings. (Mostly non-refundable)
    On the 9th of this month I received an email from the IHG area manager in Egypt stating that the IHG management contract for the entire set of 3 IHG hotels in the complex in Port Ghalib would expire on the 15th (Only 6 days later…) but that “all existing bookings would be honored”.
    To verify this oddly worded email, I called IHG and was informed that the “all existing bookings will be honored” was in fact not correct and that the PB booking could not be honored after all.

    Based on your experience in the field (and with the IHG customer support team in particular), would you have any suggestions on how to move forward with this?

    with many thanks in advance.

  • Arthur

    Hi John! I have received this e-mail from BPG IHG.

    Please accept our apologies as we were unable to adjust your reservation to reflect your free night on …… 2015 at the InterContinental Dubai – Festival City. In order to fulfill the Best Price Guarantee promise of providing the first night free for reservation xxxxxxxx, we will reimburse the amount paid through a funds transfer; please only send the requested information below after you check-out from the hotel.

    In my opinion a free night is not a night that I have to pay for. In addition it costs about 800$ and it tooks about 6 weeks to receive payment. Is there a way to make it a real free night? I have not found anything about this in BPG rules,

    • Gabbai

      The IHG scheme is a gimmick that they hate to have to deliver on. I have had a couple of genuine free nights, i.e. not paid anything and I have also had a refund night as noted here. It didn’t actually bother me at all as I got points on my IHG VISA for the payment and then requested a funds transfer as the repayment!

  • larisa

    i try to send you message but getting delivery status notification (failure )
    using your e-mail

  • Hyper1

    Hi John, I have been having constant trouble with Accors Le Club stays and points system of late. Seems to be hit or miss when awarding points and nights to ones account. Most stays I have are prepaid so they have record of the reservation yet I constantly have to provide receipts of my stays to get the points. Also I have had to chase them up with many phone calls after filling out their online forms. Should I be compensated for my efforts as their system costs me a lot of time and effort not to mention frustration. Most recent stay not awarded was for the Pullman Nirwana in Legian in January.

    • Yeah. It is ridiculous. If there is an issue points posting correctly, I usually email the property.


    Singapore Airlines just released details of their new Premium Economy Class!

  • Bob

    I am a retired united airlines employee with and would like to what discount is available for Hilton hotels

    • You could try to airline employee/travel agent rate that I have written about. You probably would ned to have some sort of UA ID.

  • Gertie Saunders

    Hi ,just a big thank you, myself and my wife, hilton diamond members,each received the 200k points, with your email, plus two of the kids got some extra upgrades, two did,nt (hard luck to them, all 4 kids are gold members,) great always to read all your great comments, craig and liz

  • Ian smith

    Hi John, Just seen the new business upgrade award increases on Emirates. My journey from DXB-LIS has gone from 32500 to 56500. Assume Skywards is being attacked, due to Emirates being forced to drop their prices due to falling oil prices. However they are being hit hard due to buying oil futures at much higher prices, but no excuse for devaluing their own reward program. Emirates claim this is what the members have asked for, seems a bit odd to me.

  • Travelista

    Are IHG Point Breaks gone? The latest offer seems to be from November last year.

    • The current list is valid until the end of this month. We may get the new list later today.

  • Edna

    Good Morning. Tried to change my password just now via your link. It would not allow me to do so saying “Your Expiry date has passed. Expiration Date must be no earlier than the current month and year. ”
    Any ideas?

    • Have you tried again. I assume that this is Hilton? Could have been an issue with their website.

  • Paolo Repetto

    Villa 219 where is it in Koh Samu? Fqr from Chaweng?

  • Phong Huynh

    Just FYI, received an email yesterday from IHG called “Celebrating another great year with us” offering 1000 bonus points for each coming stay for the next 90 days. Not too bad I suppose?

  • Niels

    Hi John,

    My father has booked 2 bc return tickets with Air Canada AMS-YVR for July 2015.
    He has no status/membership at any Star Alliance airline but now he will receive approx. 2×17400 miles for these 2 flights. What do you think will be the best program for him (and his wife) to enter to use these points in the future for award flights or to get status?

    Thank you in advance for your reply.

    • It really depends of the ticketed fare class and whether they are going to take more flights on Star Alliance carriers in the near future. Although Aeroplan is not my favorite program, it could be best choice for them.

  • Hi John – Thank you for your input and ongoing work – always check in every evening New Zealand time. Very little in promos for HIlton in our neck of the woods, no mvp and no gold medal award rate now. Pr codes never work out her so has something replaced the gold medal rate or perhaps later in the year ? rgds Andrew

    • Yeah. Seems that the Gold medal rate is now gone for good that is very unfortunate. Let’s hope that there is similar rate in the making.

  • Phoebe

    Ritz Carlton credit card sign up bonus now offers two complimentary nights at any Tier 1-4 hotel – double the usual amount!

  • Guest L

    Hey John, i am a big fan of your blog….
    You can check etihads facebook page ( guest posts to page ) you will see hundreds of complaints….
    I had problems on all my last 10 flights on etihad ( gold member, not matched ). Now i have missing miles credit and compensation request for a damaged bag and a big disaster.
    Maybe u want to warn fellow travellers :]

    • The Etihad Airways and Etihad Guest customer service are both bad. Depending where you live, you could always complaint via DOT too.

  • JT

    Hi John.
    I have re-qualified for Star Alliance gold under my regular frequent flyer programme (Air NZ), and the way their system works, any mileage after the re-qualification threshold is effectively wasted. I have some flights on Air NZ and want them to recognise my status on Air NZ but to credit the mileage to Asiana (to try to reach 500k lifetime Star Miles and lifetime *G status). I read somewhere that there is specific syntax to request the check-in person to do this. Do you know the syntax needed to do this?

  • HHonorsDiamond

    Just ran into an interesting Hilton Diamond benefit; non-availability of reward stays when reward stays are available to non-VIP HHonors members.
    Have been looking for reward stays near the Smithsonian National Zoo from April 11 to April 16.
    when not signed in, most have reward stay availability. Once signed in, the reward “rates” disappear with the message that the rate is not available. Fascinating loyalty benefit!

    • What is the hotel in question so that I can check this by myself?

      • HHonorsDiamond

        All of them! Easy to see, without signing in, check points stay availability.

        Then sign in on the same availability page; poof, all gone! I suppose one could get the point stay from the ordinary member/non-member page, then sign in at the confirmation, but I doubt the VIP rate would be applied. But, I did not try that.

        • HHonorsDiamond

          United has a targeted promotion offering 4 times the fare-based points. I am not targeted and was rejected when I tried to register. My friend who got the email successfully enrolled.

          I don’t have access to the email.

  • John

    I have over 3 million Lifetime points with Marriott, but only 335 nights. I have Silver Status because of my CC. is there any way to get to Gold with this many points? I have been Silver forever it seems and have been with Marriott since the late 80’s. Any ideas?

    • There are not that many choices to get room nights FAST. If you
      don’t stay at Marriott properties a lot, how much is the Gold or
      Platinum lifetime status worth for you?

      There is a way to get nights fast if you are willing to pay a bit
      (need to write about this).

      You can arrange “meetings” at some local Marriott affiliated
      hotels (Courtyard/Fairfield Inn etc) and get 10 nights for each one
      of them. I have received emails from readers that had been able to
      get these for $100 or less. You can just ask for a meeting room for
      an hour or two. You don’t need to stay at the hotel.

  • Eryka

    Hello John,
    The codes for the MVP program are not working anymore. Would you have an update ones? Or any other great discount codes for the Hilton chain?

    • I have an updated piece done on booking MVP rates. They are still around.

  • Mayne

    I just got this stinky email – thought it would be of interest:

    As a valued Club CarlsonSM member and Club Carlson Visa® cardholder, we would like to tell you about an upcoming change to your Visa benefits.
    Beginning June 1, 2015, you can earn a Free Night, good at any Carlson Rezidor hotel in the U.S. This Free Night will replace the current Bonus Award Night benefit. Bonus Award Night stays may not be booked after June 1, 2015. You’ll receive the new Free Night award upon renewal of your card after an annual spend of $10,000. Updated program terms and conditions will apply and be available on June 1, 2015.

    As a Club CarlsonSM Visa® cardholder you will continue to enjoy the following benefits:
    10 points per $1 spent in eligible Net Purchases at Carlson Rezidor hotels worldwide – that’s in addition to the 20 points per dollar you earn as a Club Carlson member
    5 points per $1 spent in eligible Net Purchases everywhere else
    40,000 renewal bonus points each year when you renew your card by paying the annual fee
    Gold Elite Status – which now includes a dining discount at participating hotel restaurants!And, to thank you for your continued loyalty, you can earn 30,000 bonus Gold Points® on your next Eligible Stay at a Carlson Rezidor hotel worldwide when you pay with your Club CarlsonSMVisa®. Offer ends August 31, 2015. Terms and conditions apply.*

  • Hyper1

    Hi John, do you know whether consecutive nights in accors t&c’s for the TCAH Feb offer means you can not book consecutive nights at 3 different hotels or whether you cannot book consecutive nights at 1 hotel or does it mean you simply can’t book consecutive nights in either scenario?

    Thanks Regards Mark

    • Sorry for the delay. It just means that you cannot stay at the same hotel night after
      night by checking in and out daily and expect to get the bonus
      points. You can do back to back stays at hotel A and B to get the
      bonus points. You can also stay at hotel A on day 1 and then again on
      Day 3.

  • Milah

    Hello John. Yesterday, my husband reserved a room with a local Marriott Residence Inn for our daughter’s surprise birthday sleepover tonight(last minute alternative to home). Although we’ve been with Marriott previously through friends, this was our first time reserving a stay directly as we normally use IHG facilities. Last evening, I called the hotel directly to have specific questions answered as to properly host tonight’s event. The first time I called, a voice answered, “Thank you for calling Residence Inn. This is Kierra, how may I help you?” Three seconds into my response the line would disconnect. This happened a second time and third time. Initially, I thought we had a poor connection. It wasn’t until call number 4 or 5 when I realized this person had been deliberately hanging up(I have a call log). This continued even through my attempts to ask for a manager for 20 minutes. At this point I was blue in the face and considered driving directly to the hotel through thunderstorms. There is only one contact number listed for this particular location. The GM and Assistant GM have the same number. I, then, called the Marriott toll free number to describe the situation. Richard immediately apologized, answered all of my concerns and gave an email address to the Hotel GM. Today is check-in and the swelling of my face has subsided a little. What is the best approach from here?

  • talal hashem

    pls could u tell me when the IHG ambasador voucher expire i have one write on it exp 5/2015 than mean finish or yet

  • chiniol

    Dear John, I just received information from doubletree by hilton Warsaw, that hilton chain is changing policy regarding upgrades for gold status. All properties are expressly FORBIDDEN to upgrade gold status members with executive lounge access. This benefit will be designated only for diamonds.

  • Gary

    Don’t you just love IHG Club surveys? I just got one. Within one minute of receiving it, I accessed the survey, completed the survey, and then was told “LOL stuff it dude, we already hit our quota” (or words to that effect).

  • wen

    Hi John, is there a service that can manage my different loyalty programs and maximize use?

  • AN


    Its my first time C/I at an intercon. Any promotions, etc, that i should be aware of in Oman or MENA in general for signups?



  • John Hunsberger

    I am wondering if there’s any word about a Hilton promo beginning 6/1 since the last one expired yesterday? I have some travel coming up and don’t always hear from Hilton at the start of a promo.

  • John Hunsberger

    I just found that they extended double points or miles through Aug 31.

  • Rocky

    Hi John, I was hoping you could help me with this issue. I’m a Hyatt Gold Passport Diamond who just stayed at the Park Hyatt Vendome for 6 nights with two rooms (one for kids) on points. Have stayed there before as well on points, no taxes.

    They are now charging me room taxes, which was not disclosed at the time of reservation or check in.

    Hyatt Gold Passport help desk is going round and round with me on this one, although I’ve never been charged tax is on any GP Award Night reservation. I told them GP t&c don’t allow taxes charged back to member, but they disagree.

    Do you have any suggestions? Thx! Rocky

    PS. Suboptimal stay with several housekeeping interruptions (DND light on) and multiple calls everything to get ironing board, paper, amenity, bellboy, etc. Maybe because of French Open…

    • It is apparent that Hyatt is slowly losing the Hyatt Touch that
      they have advertised.

      The Hyatt Gold Passport awards do cover taxes. How much did they
      charge you?

      I would open a case about the taxes and service failures with the
      Hyatt Consumer Affairs and would request partial points refund. There
      is no excuse for interruptions when one has the DND sign on.

  • Joel

    Hi John,

    I’d like to know which loyalty program of the One World alliance is the best to earn miles faster with partner ailrines and to reach the next level of membership tiers.

    Thank You,

    • There is no easy answer to this as it depends on the type of fares
      that you fly (economy, business or first) and whether you do most of
      the flying on one airline.

      If you fly American Airlines a lot, it makes sense to credit the
      flights to AAdvantage and earn status. American currently credits all
      paid fare classes 100% and if you make to Platinum you get 100% elite
      bonus on top of that.

      Those that fly on premium fares can get status with British
      Airways easily due to way they calculate tier points per segment.

      It gets trickier if you fly a lot in discounted economy across
      variety of Oneworld Airlines. Many discounted fares earn very little
      if anything on partner programs.

      Generally speaking it makes sense to sign up for the airline
      program that you take most flights.

  • cyndylo

    Not very tec savie but need a room in ottawa on june 16 was refered to this site by my sisterin law noww what do i do

  • ch.pseudo

    Hi John, is there any hotel meta search tool where you can sort out the rooms by size, i.e. the $/square foot ratio?

    • That is quite interesting concept. I don’t think that there is. The practical layout of the room is also important.

  • RudeUrm

    Had a lot of problems to access my Accor Platinum Membership page while the Accor Customer Portal had been refreshed. After this had been sorted out I face now the issue that the points of a promotion had not been added after my stay.

    Accor claims that I should provide the exact name / screenshot of the promotion that they can investigate. Please see the email from Accor Support below. After there had been no progress I cancelled my future stays at Novotel for now.

    So may not be a bad idea to keep a screenshot if you want to be sure to get your promotion.

    Thx RudeUrm

    Dear Mr. XXX,
    Thank you for your email regarding one of our promotions.
    Please be informed that we have several on-going promotions, in order for us to further look into your request, kindly please provide us with the exact name or a screenshot of the promotion.
    We look forward to hearing from you soon and please do not hesitate to contact us if you need further information.
    Your AccorHotels Customer Care Service

    • You can usually find the promotion terms and conditions at the bottom of the each promotion related post that I wrote. You can usually find them there.

  • Sang Soo Kim

    Would you send me a link to get the Accor Platinum sign up offer?

  • Khaarl

    Hi John & Sebastian. Regarding that Guangzhou flight incident, some of us have posted latest reports from testimonies and police in the comments of your article. It makes flight safety in China even bigger of a concern. Living in China, I always prefer the train whenever possible for many reasons long to discuss here.

  • Valery

    Any advice on how best to use American Express Reawards points for vacation packages? [Carribean?]

  • Xavier

    Hi John,
    Do you know if there is an app through which you can manage all your different travel loyalty programs and optimize their usage?

  • matt

    Hi John,
    There is a promotion now with National Car that you can earn 600 RapidRewards miles through Southwest. However, in the fine print it says that if your car rental is more than 1 day you must have a flight with Southwest as well. What I have been unable to find is, what do you earn if you don’t have a Southwest Flight but still use National Car? Or is nothing earned? Thanks in advance for your answer!

  • Jack Alpert

    Does anyone have advice on how to get a credit of Iberia Avios miles for a canceled itinerary? I canceled my flights booked with Iberia Avios on July 12, 2015, and was told that the points and fees would be credited within 5 business days. It’s now August 13, I’ve emailed and spoken to Iberia rep’s several times, and no credit yet. Feels strange. Any advice would be appreciated.

  • Adrian

    Can anyone teall me how to reclaim the (now scrapped) air passenger duty for children on United Airlines ? Many airlines seem to have made it easy to do this but United is certainly not one of them !!

  • Gounadave

    Qatar FC Barcelona fan page
    I caught this on 18th /8 and the page said on sign up you will get 25% bonus q miles on bookings and flights before 31st October . As well as be entered into a prize draw for prizes .
    So I signed up and 2 days later and looking at the page this information for bonus points has gone . Just a competition for prizes .
    Sadly I didn’t screen shot the page .Lesson learned
    Is it legal to promote something and remove it like this ?

  • Is there a major hotel chain with a worse website than the Mandarin Oriental? Logged in it is nearly impossible to find reservations and it is impossible to change them. If you call the contact number they can’t even see a reservation made by a travel agent on your account and are lethargically slow in customer service. Yet the hotels are great.

  • Vladimir

    Hi John,

    Thank you for creating such an interesting site.

    I had never been interested in hotels, flights, bonus programs, but when I started to travel all this is very interesting.

    Then came the long trip by train, travel and hiking in the mountains (the mountain is a separate topic interested me). I became a fan of travel. Therefore, with a deep respect for your passion, work (LoyaltyLobby) and the experience that you have accumulated.

    With great interest, I find yourself something new and exciting to LoyaltyLobby.

    In connection with service and personal travel, I travel a lot and stay in a huge number of different hotels.

    When you visit Rosa Khutor ski resort, located in Russia, I really liked the hotel Mercure Rose Khutor. In excellent reviews of my friends, I learned that this hotel is in the Alliance “LeClub ACCOR HOTELS.”

    I am very used to the special status, but after seeing the excellent level of Mercure hotels, I wanted to be loyal only hotels of this network.

    In connection with my desire to be loyal only hotel chain “ACCOR HOTELS” Maybe if I give the Platinum status?

    I have the a card: Le Club Accorhotels Classic

    My email: pvladimir93@

    With respect and best wishes,

  • Chris

    Has anyone else been business class on Qantas recently and been disappointed? The food from Jakarta to Sydney was so disappointing. For breakfast we were offered a choice. Nice! But the choice was either a muffin, or a pastry?? Nothing else. For supper they offered a cheese selection. 2 very small chunks of cheese (I think one was brie, the other cheddar, but not certain). How is 2 small bites of cheese a selection? Is this normal in business class Qantas?

  • kaninchen321

    Hello John, is there a promotion ongoing to get the Club Accor Platinum Status quickly and easily? We have an AAdvantage account with many miles and they will expire in two weeks. Can we avopid the expiration of the miles, if somebody shares miles with us or if we share miles with somebody? We have ten days before our miles will expire. Thank you for an answer and an advice.

  • Kenny P

    I have been a platinum member with Accor Hotels and Gold member with SPG for many years. I recently decided to try IHG and joined the IHG Rewards Club, then proceed to booked 15 nights for the next 3 months.

    My second stay was at the Intercontinental Hotel in Melbourne -I live in Australia-

    I found that this stay didn’t qualify for points or nights towards my status. I spoke twice with the customer service line, probably in the USA, with no success. First call was 30 minutes and the last more than 40 minutes!

    Their arguments are that:
    1. IHG® Rewards Club Advance Rate does not qualify towards points or status
    2. The rate was discounted at 33%

    However this goes against the T&C point 11.

    I have emailed the hotel and IHG club

    What are your thoughts?

    Kindest regards

  • Shari

    travelling the states next year and I have booked an IHG room which is described as two double beds compact room – there are four of us – two adults and two kids – the booking says only 1 adult as it took a search I did and then even though I updated the information it wouldn’t change it – I was worried the hotel may not let us stay if the confirmation says 1 adult instead of the 2 plus 2 kids? Will the hotel let us check in? Kids are small and I wouldn’t dream of them being in a separate room. Thanks

  • H S

    Tried doing this today and got an answer to call not qualified for this promotion

  • Roberto Audi

    Dear, I’m a PLATINUM member (card 3081034011644312) and I stayed in the
    Sofitel Rio de Janeiro for two nights until this morning. I asked for the access to the Club Lounge today and the reception answer me that the access for the Platinum is possible only from 12:00 to 24:00, NOT in the morning.
    So my questions are:
    1) is this a general policy for all the Accor hotels and / or Sofitel?
    2) if not, why this policy is applied autonomously by the hotel?
    In the Accor Club rules is NOT written anything related to the access policy! So it’s clear and evident that the access is all long the day, without exceptions!
    This behavior is very strange and inappropriate comparing with the benefits of the other chains like Marriott, Starwood, Hilton, Hyatt (I’m higher level of ALL this chains) where the access to the lounge for the higher level is completely free all long the day. It’s really NOT useful to have the access to the lounge excluding the breakfast period! I already wrote directly to the hotel and to the Accor Club service. I’m waiting an answer, but I would like to submit also to you this point. It’s important for me to understand because the access to the lounge all day long is the bigger discrimination point to book in a chain or another!!!
    thank you very much and best regards,
    Roberto Audi Grivetta

    • This Sofitel is an outlier with all the Sofitels in Australia that
      don’t grant lounge access at all.

      Sofitel RIo once didn’t want to check me in the lounge because I
      hadn’t paid for the lounge access, although I had access outside of
      the breakfast hours. Makes no sense at all.

      You should leave a negative review about this hotel on TripAdvisor
      with the same notes. Nothing will change unless people start voicing
      their complaints.

  • The Ricker

    John, as a Platinum medallion skymiles member I frequently utilize the Air France lounges in CDG Paris airport. A couple weeks ago I was charging my iPhone and when I looked away for mere seconds, someone stole it. Stole the entire phone and charger. I contacted the manager in charge of the L Gate Lounge and he really couldn’t have cared less. In fact, I was bothering him and his precious time. I filled out the forms online as instructed, left my contact information. With the lounge staff, and even called the Paltinum desk. Not even an email in response acknowledging receipt of my claim. Terrible customer service Air France has. I have flown over 100 Air France flights in the past 2 years and not even as much as an apology. They couldn’t care less about the customer and now I am out over $750 getting a new phone and plan. Delta was no better assisting me.
    Any ideas on what I should do next? I’ve done absolutely everything I was told and instructed to do.

    • Df

      There is nothing you can do. I got pick pocketed before too. Those people are pro. They are not ashamed of what they do. I think the lounge should have surveillance camera. If not, they can’t find anything. If they do, see if they are willing to check for you. Those managers in lounge will not get punished by not helping you. So they have zero incentives to help you.

  • Diana BLW

    Hi I want to discuss content article publishing opportunity please. Can someone please contact me through my email?

  • Paul

    Hi there I was wondering if anyone could tell me if IHG have an American Dining loyalty program and can you point me at a link? We live in Australia but having an extended time in USA early 2016 staying at a lot of IHG places with family. ta Paul Spire Elite with IHG

    • Nato

      Yes. It’s really easy. You just tell them your credit card/s and then whenever your use that card at an included restaurant, it automatically earns you IHG points. I’ve earnt points plenty of times without even knowing the restaurant was part of the scheme. The points are not huge, but it costs you zero effort once you set it up.

  • jmedude

    HELP. Does anyone have a recommendation as to how we can be rewarded Delta sky Miles for a trip on a partner airline Korean Air.
    In particular, my wife and I traveled from Chicago to Bangkok on Korean Airlines during September. We specifically traveled on a Delta partner in anticipation of receiving Sky Miles, particularly as this trip would provide me with sufficient miles to retain Platinum status. Three weeks after the trip, we were extremely disappointed and confused to learn that we are not entitled to any Sky Miles for this trip. We could USE Delta skymiles to purchase a ticket on Korean airlines but we were not awarded any SkyMiles points for a purchased ticket.The Korean Airline website was not transparent with respect to the fact that no miles would be awarded. This has never happened to us before. We had options to travel on different airlines but specifically selected a Delta partner.

    We asked Delta, who unceremoniously advised that they reviewed your travel documents
    and found the flights ineligible for mileage credit based on our contractual agreements with Korean Airlines..
    We feel like we’ve been burned AGAIN by Delta.
    Any recommendations?
    Sincerely Jmedude

    • Simple

      You’re out of luck. Most Delta economy flights will not accrue points on the Korean Air Skyteam program so it may work similarly in reverse. In the first place if you’re looking to get Delta points via Korean Air, why are you consulting the KA website? It’s not that KA is not transparent, it’s that you are looking in the wrong place. If anything it’s Delta that is not being transparent with their explanation. When will people ever learn that Delta is AWFUL??

  • Craig C

    Hi John,

    I have come across an issue with IHG points posting which may effect other UK IHG members. I recently stayed in London and thought the points posted looked low. Looked at the earning details view which seems to suggest that they are taking off the UK VAT (tax) TWICE ! (Included an annotated screen shot). This is a copy of the Missing Points form I have filed :



    SPEND = £129

    – 20% vat = £107.50

    CONVERT TO US$ (0.6581) = $163.35

    X 10 FOR POINTS = 1634

    BONUS @ 50% = 817

    FOR TOTAL = 2451.



    Have gone back the maximum 180 days and discovered a further 5 instances of this miscalculation which is around 10% of my stays incorrectly posted. Have opened missing points claims for all however I stay with IHG around 80 – 90 a year and have done for the last 12 years so how many points have I missed out on over this period of time. Just the 5 in the last 180 days are worth 3,000 so could be in excess of 8,000 per year (more stays in first half of year) and potentially up to 100k during my IHG membership.

    Sorry its a bit lengthy but felt it worth highlighting as there are a lot of potential errors out there costing IHG members a lot points, possibly world wide but certainly in the UK

    Craig C

    • Can you let me know what they replied back to you? I have had quite a dew stays in London this year and haven’t paid any attention if correct number of points were credited.

      • Craig C

        Sent 3 examples to john@loyalty email address.

        • duncan mckenzie

          Craig as you have stated in your query to John about ICH deducting the VAT twice BEFORE calculating any points earned for your stays before posting these to your account for IHG rewards and checked the maximum last 180 days transactions
          If you wish to go back and see a longer period for the error(s)
          Request a copy off the details held by the company on computer – under data protection act for which there is a fee charged but you will also be able to check for the last 6 years. as your points would be worth much more than the fee charged (depending on how often you stay with the group )

  • Aisha Yuguda

    My name is Aisha Yuguda. I am a Platinum Member, but I don’t have my card. What do I do? Could you pls send it to me? My new email address is

  • Aisha Yuguda

    Correction. Email is NOT

  • Igor trevas

    Hi all,

    I made a status match at Club Carlson program and my Le club. This week I tried to use the program at a Radisson hotel in Curitiba (Brasil) and i had a really bad experience, they don´t give a shit to my status and the treatment was even worst after I showed my card. Is anyone else facing problem with this program? I had a really bad first impression of it.

    • I have to stay that there are many hotels in Brazil that have service deficiencies.

  • Alex

    Accor Le club gold member booking at Pullman park lane Hong Kong premium room so the UPG will be executive room, I have received email from hotel asking me as i have book room premium with harbor view and they will UPG me to an executive room BUT WITH NO ACCESS TO THE EXECUTIVE LOUNGE and city view so if I want to keep my original harbor view room as the executive room is city view, how they can UPG me to an executive room but deny me the entrance to the lounge? which kind of UPG is this?? can the hotel do that ?? I hate this misleading UPG´s any body advice to reply to the hotel ? thanks Alex

    • The problem with the Le Club
      AccorHotels elite benefits is that most of them are based on
      availability or this and that. Also, the program does very little
      enforcing that the properties are actually delivering the promised

      After you make the Platinum status,
      then you will have the lounge access for sure.

  • Alex

    Hi loyaltylobby, I found something wrong. When I typing, I got the lastest news. Then I typing, I got the 30th Sep news on the top. But when I typing, I always got the 25th Sep Air Canada news. What’s wrong with that? Are you people find anything like that?

  • Lulu

    Hello John, A few days ago you posted about a IHG Winter Sale for 50% Weekends in Europe. The article no longer exists and I had bookmarked the offer page but that is also gone. The deadline to book was December 15th, any idea what happened?

  • LRazzon

    Hi John,
    A very brief THANK YOU note for sharing all the information you receive from the program. You have just saved me 7500 Best Western points today. I’ve purchased BW Cards for half the points…

  • Hazem

    Hello John,
    Subject: How can I get delta credit my miles? Who to complain to? Thanks you!
    I traveled last weekend HEL/CDG on AY (part of KL ticket CAI/AMS/HEL/CDG/CAI) and was refused entry to their lounge in Helsinki despite flying full-fare business class and being OneWorld Emerald. Their claim my flight sold as AF flight number so they get the money not AY! Furthermore this sector was not credited for by DL nor did AY accept that I credit the miles to my RJ.

    • There is quite particular situation regarding these Air France
      flights operated by Finnair. Air France has something called “hard
      block” arrangement when it comes to flights between Helsinki and
      Paris that ar operated by Finnair.

      Hard Block means that the airline buys certain number of seats
      from the operating carrier and treats them as their own inventory.
      You can actually even redeem miles from SkyTeam programs for these
      flights. I have done it using Delta SkyMiles.

      You have to understand that there is a difference how different
      alliances credit flights. Oneworld always credits by the marketing
      carrier while Star Alliance always goes by the operating one. I am
      not sure how SkyTeam operates in this matter.

      As this flight was marketed by Air France, you cannot credit it to
      any Oneworld alliance program tat doesn’t have Air France as their
      partner. You should, however, be able to credit this to any Skyteam
      one due to the special “hard block” arrangement that Air France
      has with Finnair.

  • dogmatix

    Regarding your article on seat standards in September 2015, please be advised that Flyers is not the only organization pushing for standards. The National Association of Airline Passengers ( filed a similar petition on September3, 2014, almost a year earlier.!documentDetail;D=FAA-2014-0663-0001

  • sunnyrainingareallgood

    hi admin, there is a double 12 from ihg. i received notice from mobile. but promotion price seems not showing in each property yet.

  • Bader Al Omar

    Hi all, i stayed at a holiday inn for 30 days and was told by the call center (sounds like bloody Manila) that its not eligible for nights. 5 days after checkout, the nights were posted! I stayed again for 30 days and the hotel receptionist said that they had changed the rate to “eligible”. I am now waiting for the nights to post, but the same call center said that they are again not eligible. The reason they keep mentioning is that the rate is more than 30% discounted than the standard rate. If thats the case, why were my previous points posted? I’m confused and annoyed.

    • The terms and conditions state that: “In addition, in North, South and Central America and the Caribbean, points may be collected on locally negotiated rates if these rates are discounted less than 30%. At Asia Pacific hotels, Qualifying Room Rates also include all
      locally negotiated rates”.

      I wouldn’t sweat unless the stay first posts as a non-qualifying one. I have stayed at many rates that are discounted more than 30% outside of the Americas and Asia-Pacific and have had the stays posts correctly.

  • pete

    Hi John, In June and July I did the 4 stays in 90 days I was emailed about, ( and you mentioned in your blog), called HH after to confirm it was successful, which it was and asked if it was for just 2015 or next year also. Was told that it was good until some time in 2016. (Can’t recall but I am thinking the call taker said June or July). Just logged on to the HH site and it says that I have 170,000 overall points, but need 2600 base points or a bunch of stays to maintain my Gold. I called HH and after 45 minutes the decision was that I needed those 2600 pts by Dec 31 or I would drop to silver. As I am travelling all of Jan and Feb I would like to maintain the gold but I am not going to buy 2 nights in a hotel that I can’t really use. My wife is Platinum in IHG so perhaps will just get her to do the Hilton status match you mentioned to Diamond, she can book the hotels and I will use them. Would prefer to do things on the up and up but as it seems they are all for screwing me, perhaps I will reciprocate. Another thing I dislike about Hilton, every time I phone I get different answers, even when they go back in “my” phone log and check what the last person has said to me. Also , do you know if the Fees such as the Las Vegas Tropicana Hilton $25 “resort” fee is included in their Base points?

    • If you did Gold fast track successfully this year, the status will be valid until March 2017. The Hilton HHonors customer service was likely just uninformed.

      I don’t see an issue for doing a Hilton HHonors Diamond status match for your wife based on her IHG Rewards Club Platinum status, however.

  • Will Lopez

    I am 15K points away from the Spire Elite. Is it worth to try to stay in a expensive hotel ($1500) to get the status?

    • I certainly wouldn’t spend $1,500 to get the Spire status. What I would do is to book a hotel that has very high “Bonus Points Package” as those points also count towards the status. You should be able to get 15K base points for less than $300.

      Remember that Spire Elite comes with 25,000 bonus points or the ability to gift Platinum status. You also get 100% bonus on base points next year compared to 50% for Platinum members.

  • Khaarl

    Hi there, this just appeared on my SPG account today. Do not recall registering for anything related but it is a good surprise!

    Le Royal Méridien Shanghai

    Stay from Dec. 15th to 16th, credited Dec. 20th

    • This looks like a bonus points based on the New Member or Select Member Exclusive promotions that I have written about here on LoyaltyLobby.

  • Bala Balajee V

    Hi, If I book IHG hotel(crowne plaza) thru, will I get points and member benifitis.

    • is a third party OTA and reservations made using these don’t qualify for IHG Rewards Club points, night credits or elite benefits.

  • kevin

    Hi john
    Just another story to add to your many.
    I used to fly American Airlines/busininess class
    After reading on your site all the great deals etc i contacted The american airlines AAvantage team an asked to be included in their latest scheme to fast track.
    After many emails i was told these are targeted emails and additionsl inclusions affects the statistics of the the offer. I asked if i could convert my AA miles to Hilton points this is advertised on the Hilton site. They told me Hilton had got it wrong and there was no converstion system in place.
    Now i think the business class service on American Airlines is top notch especially the flights Manchester to New York. But the people in charge of the AAvantage scheme are just awfull.
    In the end instead of me trying to get a fast track or upgrade in their scheme. They lost me as a customer. I am now flying Delta, Not as good as American Airlines but the points scheme seems to work.
    So as not to waste all the American Airlines points i donated them to the fund they run for Armed forces etc to help them get home. Some good may as well come out of this.

    I travel a lot i am. Spire/ambasador a hilton Diamond an numerous others. But I can not understand how an airline just throws its high end customers away.

    So the moral to this story trying to get a better deal. I lost, the airline lost, the charity gained


  • Senthil

    Hi Do u stil have the link for accor platinum upgrade?

  • VP

    Hi John, i did a stay before New Years to up my status to Spire by choosing an Ambassador Bonus Points Package (4K points). However, the bonus points did not add to my qualifying points. All info points to it being applicable though!

    • These bonus points packages are definitely qualifying and even listed as such on the IHG Rewards Club Terms and Conditions. You need to contact customer service to have this issue fixed.

      • Mariam Ami

        We are writing to you this time to advertise the availability of our
        main products, alluvial gold and diamonds in bulk quantities.
        We have Gold Dust,Gold Bar & Rough Diamond in stock for sale looking
        for buyer worldwide to do long term business relationship with our
        firm. As we
        represent a large number of local surface mining, we are prepared to
        provide quantities up to 400 kilograms of 24.karat alluvial gold

        Price $25,000 per kilo

        Quality: 22+. karat alluvial Au COMMODITY … … AU DUST PURITY
        ………. 97.87 QUANTITY … . 200 KILOS (1st DELIVERY ORIGIN … ..
        Best Regards

        Phone 00233272715627

  • StRegisDohaCon

    Just thought I’d mention (out of interest) the exponential minibar markup the St. Regis Doha applies.

    Now a “convenience tax” on minibar items is nothing new, but there’s not to many occasions I’ve encountered where the charges on items from the minibar even exceeds (by a good margin) the cost of ordered through the hotel’s room service.

    A bottle of Sprite (less than 300mL) from the St Regis Doha minibar – 35QAR
    A tall glass of Sprite from In-Room Dining – 25QAR
    A big can of Sprite from the Carrefour Supermarket (City Center Mall Doha) – 1.75QAR

    I was so taken aback by the extortionate mark-ups for a simple small Sprite that I took a taxi to the city centre and back to buy a soft drink instead, and it still cost me less than 35QAR (and the pricing on the rest of the minibar was even worse).

    I guess this hotel does even worse in trying to stick you with their grubby hotel cars (driven by surly and dangerous drivers) when you ask for a taxi (which is not only much cheaper, but far cleaner and driven by friendly and much safer drivers) – even pretending their “hotel limo” (the same basic model of Toyota that the taxis are) are the taxis the guests requests (but they have no meter and you don’t get advised a price until it’s sprung on you at the end of your journey, unless you clock it’s not a real taxi early, in which case you’ll be snarled a lower price if you haven’t got out of the hotel grounds yet).

  • Citizen of the World
  • travseager

    Just got off the phone with IHG Rewards and the Accelerate 2016 promotion dashboard doesn’t update for 6-8 weeks after a qualifying stay. So if you stayed at a Holiday Inn on January 1, you wouldn’t see any updates to your dashboard until the beginning of March. Since the promotion ends at the beginning of May it kind of seems like they are looking for ways to cheat people out of the points promised in this promotion.

    • They have had issues with these dashboards updating with number of promotions.

  • Jussi

    Looks like LH has started to offer paid upgrades on longhaul flights

    I just got an offer in Suvarnabhumi. BKK – FRA from Premium Eco to Business was 11000 THB (about €279). I paid it.

  • Iansmith

    Hi John not sure you have seen this e-mail I received today from IHG seems to be targeted.

    At IHG®, we are always looking to improve our guests’ experiences.

    We’d like to extend an exclusive invitation for you to join the IHG® Rewards Club member panel –
    IHG® Rewards Club Advisors.

    As a member of the IHG® Rewards Club Advisors panel, you will receive 1 to 2 survey invitations a month asking for your insights and opinions on a range of topics. These topics will be IHG® specific and the surveys will be very short (approximately 5 to 10 minutes), with all results remaining confidential and for IHG® use only.

    AIf you are selected as an IHG® Rewards Club Advisor, you have the opportunity to receive between 500 and 2,500 IHG® Rewards Club points for each survey you complete. Your responses will help guide and grow
    IHG® Rewards Club.

    • Thanks! Most of the hotel chains have these and I have written about them in the past.

  • Steve1500

    Beware: AIRASIA does NOT compensate damaged baggage

    On my recent AIRASIA flight from PNH to BKK, my Samsonite baggage arrived damaged beyond repair in BKK.

    AirAsia refuses to comply with the Montreal Convention and has set its own “limited liability” to a ridiculous 500THB (approx. 14USD).

    When making a claim in BKK airport the baggage agent tried every trick in the book to prevent me from actually filing a claim.
    Eventually after numerous email exchanges, web forms (that drive you nuts) I am being offered 14USD to compensate for my 300USD baggage.

    It is an disgrace that AirAsia refuses to adhere to the most basic passenger rights such a compensating for what they broke – clearly stipulated by the Montreal Convention.

  • Nilubon Chaisanuthis

    Anyone having a problem with Thailand Taxi, Please report here or Phone : 1584 Email :

  • julie bartz

    Trying to sign up for the AA Gold promo but I don’t see the promo code in your post. Any help is appreciated. This is the AA instant Gold and Platinum status …thank you!

  • Edwin Rdetsky

    Re Bedbugs on 747’s:
    Southwest’s proposed Standing Room Only flights from LA to Vegas eliminates upholstery and thus eliminates bedbugs. (Deep Compression Stockings are advised.)

  • Alex

    Are the individual bonus points package rates offered at IHG hotels elite qualifying? e.g. “10K Bonus Points PKG”

  • TorgeirB

    Hi! I had a big issue with SAS Eurobonus a couple of weeks ago. First I burnt miles with LH Miles & More for ZQN-CHC-AKL with NZ. They charged me 12500 miles and 0 (zero) in taxes. Great! Then I contacted SAS to book the second ticket for the exact samt flights/dates (we are two travelling), and SAS wants 15000 miles for the same ticket + NOK 570,- in taxes (around USD 60,-)! They claim these are taxes Air New Zealand charges…
    Well, as a travel agent, I quickly checked charges, and for purely domestic tickets in New Zealand, they only have a VAT, coded NZ, of 15%. But since the ticket has no value, there is also no taxes (hence the result from LH). But SAS didn’t want to listen to this, and hung up. I called a second time, and got the answer that it’s Air Newzealand charging this. I don’t believe this – and I haven’t heard a thing from SAS since – even though points have been deducted, credit card number given, but no ticket, no confirmation number – nothing – has been forwarded to me!
    I assume that all Star Alliance members have to pay each other something for buying seats on each other’s flights to honour the miles spent by their members. Could this be the reason for SAS charging NOK 570,- for the ticket – maybe the sum they have to pay Air Newzealand themselves?
    Would be nice to have your comment here.
    Best regards Torgeir / Oslo, Norway

    • They probably have calculated the tax based on the full’ish Y fare that is incorrect. I would open a case with SAS once you have the eticket and can see the fare calculation.

      I was in NZ last year and the domestic tickets were actually quite fairly priced. Could have been one option to consider.

  • Ivy_IARS

    Save 15% on all Points & Cash purchases

    On bookings made before March 26

    Dear xxx,

    Reaching your next destination is going to be easier than you expected. As an IHG® Rewards Club Select Credit Card Spire Elite member, you’ll save 15% on all Points & Cash bookings made between now and March 26 for stays until April 30, 2016.

    Plus, as an IHG® Rewards Club Select Credit Cardmember, you’ll get 10% back on your point redemptions1 and 5x rewards on money spent for your booking.2

    With more than 5,000 hotels worldwide, combining Points & Cash gives you endless opportunities for instant gratification. This exclusive offer is the perfect way to spring toward travel rewards.

    To ensure that you’ll see the discounted rate, please sign in to your IHG Rewards Club account before booking.

  • Khaarl

    Starwood to be the first US hospitality group present in Cuba with at least two “openings” in 2016. The Inglaterra, opened since 1875 in La Havane, with its 83 rooms (as a Luxury Collection hotel apparently); and should also manage the Santa Isabel once the US Treasure approves.

  • Shirley

    I am commenting about the Hilton triple points that you recently wrote about. Sounds great! But Hilton is charging $20.00 more for the extra points. Booked hotel in Raleigh and Valley Forge and decided to not go for the triple points DEAL? What is Hilton trying to con people into?

    • Some of these points deals don’t make sense IF you need to book an inflated rate. Often they are targeting those that don’t personally pay their bills (reimbursed).

  • Al Wilson

    I’ve googled several times looking for the websites of the 2 small / tiny hotels now available within Don Muang airport but with no success. Can you please help, appreciate it. thanks.

  • Daeng A Effendi

    Hi just got classic card, actually I was silver, now they send me classic card ?

  • ian smith

    Excellent deals on Etihad at the moment 50 per cent off business flights. Example Milan to Singapore 1006 euros.

  • Wondering

    Hello, I wondered where I can get the customer service mailing address for Aeroplan. It seems they now want to discourage contact and don’t want to be reached at all as their address is now no longer available on their website. Only a phone number is available, which is a sure deterrant for anyone to call in thanks to their 45+ minute wait times! Please and thanks in advance!

  • Wondering

    Hello, I wondered where I can get the customer service mailing address for Aeroplan. It seems they now want to discourage contact and don’t want to be reached at all as their address is now no longer available on their website. Only a phone number is available, which is a sure deterrant for anyone to call in thanks to their 45+ minute wait times! Please and thanks in advance!

  • Asma Rangoonwala

    Hi, I’m keep contacting etihad but they are keep saying they are looking into it but then they just sleep. What shall I do. I’m thinking of suing for wasting customers valued time. Any suggestions?

  • Lin Chih-Yung

    Hi John,
    Just wondering any updates for IHG Q2 points break list.
    Normally, some ffer could get the latest info before IHG announced (probably 2-3 days ahead)
    1. How could they get the list/info in advanced?
    2. Q2 list should be announce in end of April?
    Thanks for the clarification.

    • IHG has been very inconsistent as of late when and where they introduce the new list. We will always have the most recent information out once we get hold of it.

  • Blaise Brunda

    I noticed that Virgin America updated the Elivate Status area on their to include “Credits” and “Segments”. Segments were previously irrelevant as it was a revenue based system. Do you think this has something to do with the Alaska merger? (Photo below — as you can see, I haven’t been flying them much this year)

  • Tingchun Lee

    Hi John,

    A friend suggested to contact you with a problem about our flight.

    About 2 weeks ago, I took a flight with Turkish Airlines and took my 2 dogs and 2 cats with me. I notified them right after booking the ticket in the end of Feb that I would be taking my pets. However, when we arrived the airport on April 28, we were suddenly told that the price for taking pets had changed on April 15. We were never notified of the change and in any case, it would be near impossible and very expensive to change airlines less than 2 weeks before departure. Long story short, we were told that the price for taking our dogs would be double so we feel robbed by Turkish Airlines….

    Do you have any suggestions on how to proceed or solve this problem so we can get a refund?

    Thanks in advance and kind regards!

    Pieter & Ting

    • Depending where your flight operated from, you could contact local regulator/consumer ombudsman and open a case against TK.

  • bnakano

    Did anyone just here United is upgrading people from Gold to Platinum and Platinum to 1K for free till next year?! WTF are they thinking!??!?!?!

    • They have run promotions every once in a while that benefits only small number of members.

  • Cynthia Cave

    I had a HORRIBLE experience with United Airlines over the past weekend. I have filed a complete report with Customer Care and have yet to get a response to how they are going to handle this. My claim number is 12002104.

  • mike

    what is the most holiday inn points that you’ve heard a person has ???

  • Gaurav Dong
  • Rohitashwa Bhotica

    any post on the change in classification of le accor from 2017 onwards?

  • ann

    Hi John

    Please cover the latest changes of accorhotels website , it was awful and hard to check as it look like mobile site when checking the rates, rates display not stated either it can use point to offset or not.. it also has no option to use the points at payment page , they should not make any changes


  • Eddie Cheng

    Hi john,

    I stayed at the SPG Le Dokhan’s Portfolio in Paris, 7 rooms for four nights from May 23 to May 27. They scratched our credit card for security deposit when checking in but used a different code when settling our bills. Which led to fund-holding… which has not been released as of today. I wrote to them/SPG and I got replied mail saying they have released it but it may take up to 30 days… 30 days! why so? who’s fault? Should they be doing something to rectify their fault?It’s more than US$10K credit which I cannot use in my trips.


  • Carol Sherwood

    Hi John,
    Just sent you an email at for a Compensation Clinic question. It came back as undeliverable. What am I doing wrong?

    • That is the correct email address. Do you have other email address that you could try to email from?

      • Tom1166

        I’m not getting through to you, either.
        Remote host said:
        550 Email blocked by

        • Somehow you ISP seems to have been blocked by one of the SPAM lists in use. We have actually moved to use something else for the emails presently and shouldn’t have these issues anymore.

  • Howard Feinglass

    How do I write a whine Wednesday? I am at the Jw Marriott in Lima. I booked in usd but the hotel invents a currency exchange rate so the bill will come out to be 10% more. This seems to open them up to a class action lawsuit for fraud. I am a lawyer. They can not just invent currency rates without warning this sham will occur

  • Wayne Ang

    John, I know this is a side topic. I have always thought that tripadvisor reviews to be unreliable. However, more recently I wrote a review on a fine dining establishment on Denarau Island, Nadi, Fiji…. It was not positive, and it was never published. Only my positive reviews for Denarau Island were published.
    I thought this makes tripadvisor completely unreliable as a source of information for travellers.
    If you find it appropriate, please do notify your readers.

    • Joachim110

      Totally agree. Tripadvisor is paid and unreliable.

      • Lost In Space

        I find Trip Advisor to be quite helpful. I always read the negative reviews and look the 5 star to 1 star mix. More often than not a low review is just sour grapes but every so often it can highlight issues in the hotel.

        I look for longer more detailed reviews (especially for popular hotels. I also check other sites and German sites as well. Between all of them you can get an overview of a hotel.

        It’s not perfect last visited a hotel in which I previously gave a 5 star review but noticed it was clearly showing it’s age. So I updated my review.

    • I believe that I have had perhaps couple of TA reviews removed somehow by the property. Most of them have stayed including negative ones.

  • Gary Gray

    How often can I change the address on my IHG account without it getting closed?

    • Wouldn’t do it more than couple of times a year and only use address that really can receive mail under your name.

  • Joachim110

    Hi, I was looking today to book a flight on Emirates Airlines from Boston to Bangkok. When I look into the Tax and surcharges i note that they charge a whopping $ 1,454, in Fuel surcharges in a time when oil is at the lowest rate . Perhaps the consumer advocates need to look into this to prevent airlines to falsely declare over the top fees as legitimate.
    2 passengers, Business Saver Fare USD 5,134.00 USD 2,908.00 USD 206.12 USD 8,248.12
    row 3 Total
    (in US Dollars)
    Taxes, fees, and charges breakdown Close taxes, fees, and charges breakdown table.
    USD 8,248.12
    Tax/fee/surcharge code Tax/fee/surcharge description Adults
    XF Passenger Facility Charge USD 4.50
    YQ Fuel Surcharge
    USD 1,454.00
    TS Passenger Service Charge USD 19.90
    E7 Advance Passenger Processing User Charge USD 2.00
    F6 Passenger Facilities Charge USD 19.00
    AY Passenger Civil Aviation Security Service Fee USD 5.60
    XA APHIS User Fee Passengers USD 3.96
    US Transportation Tax USD 35.60
    XY Immigration User Fee USD 7.00
    YC Customs User Fee USD 5.50
    Total per passenger USD 1,557.06
    Number of passengers 2
    Total for all passengers USD 3,114.12

    • The Emirates fuel surcharges are completely ridiculous and partially introcuded because:

      1. They charge them for Skywards redemptions
      2. No need to pay commission for travel agents for YQs
      3. Corporate discounts won’t apply for YQs

  • Henry

    I would like to denounce the unfair and discriminatory practice of insurance with World Nomads people living in Brazil
    Even months ago, when Brazilians WHO LIVE IN BRAZIL, or person of any nationality LIVE IN BRAZIL, traveling abroad, Europe and the United States entered the World Nomads website and issued a policy with coverage UNLIMITED value of claims.
    A plan for family, couple and up to 3 children cost about US $ 300.00 and gave unlimited coverage.
    Now, when we reported that live in Brazil (and we are obliged to tell the truth where we live) the site of the World Nomads directs to an insurance company that only gives to the same plan, coverage of R $ 1 million (approximately $ 300 thousand), but we pay the same insurance premium, which is R $ 1,100.00 which is approximately US $ 300.00 …
    That is, people who live in Brazil, pay the same amount, but has no more right to unlimited coverage …
    This is discrimination with people who live here …
    As a Brazilian who lives in France are entitled to unlimited coverage and because the same when Brazilian moves to Brazil, travel no longer have the right to this coverage, and is limited to about US $ 300 000 ???
    The worst is that, an American who lives in Brazil (for example, a diplomatic service officer) traveling to Europe and, as always tell the truth, will report that current residence is Brazil … hiring WN to a trip to Europe, will not be more unlimited coverage …
    The WN partnered with Zurich Insurance to practice this unethical act, immoral, because it discriminates against people based on their country of residence ..
    A person who lives in Europe and one who lives in Brazil, pay the same insurance premium, but the Europeans have insurance with unlimited coverage and those who live in Brazil, have insurance with limited importance to US $ 300,000 …
    John …
    You know Brazil … we have many problems … but we are a decent people and do not deserve it the WN and Zurich ..
    Enter the WN website and make the simulation ..
    Please help us by making a topic about it.

    • Weird but they likely have different underwriter in Brazil that limits the coverage. How much insurance costs and what it covers are usually country specific.

  • David Bandy

    Hi. I Considered buying Hilton HHonors points @ current 50% discount for use next year. But when I checked availability to use points in Singapore 29 Apr 17 for 3 nights and London 2 May 17 for 1 week there were no Hilton hotels in either place offering a points room. Are Hilton points rooms normally that hard to come by? It is 8 months in advance that I am looking for rooms.

    • Try searching without being logged in. I believe that you don’t see availability when logged in if not enough points.

  • Ron Law

    Following a conversation with someone from Hilton HO I have used Guest Certificates to book the Opera Paris this Wed and Thur night. I now notice that these should be booked through you. I was told to simply present them on arrival. Please confirm this is fine, as they have not been informed. tel 07845 798807 email

    • You cannot book these via us. You can make a reservation for a standard room and then just present the certificate when checking in. They will charge Hilton instead that will later charge the stay back to the offending property (or promotion).

  • Peter Zheng

    Hi John,

    I have been a reader of LoyaltyLobby for more than 2 years. I would like to share with you my recent experience with Virgin America. And I hope that you could share this with the rest.

    Yesterday I transferred 30,000 SPG points to Virgin America, in hope that I could redeem my flight from Singapore to Korea using Virgin America. They offer excellent deals, return trip from SINGAPORE to Seoul for 16,000 Elevate points on SQ. However, after I transferred the points. I called virgin America trying to book my ticket. But the FIRST thing the redemption staff told me is that “We have to let you know, in the past four month, I havent successfully book a single flight with Singapore Airline. This morning I just tried, and there is no ticket from SQ.” This really pissed me off. Because on their website, they are marketing their partnership with Singapore Airline. But it is not until I called in, then I realized that the partnership is nothing but a piece of fake information. I explained to her that there is a difference between “difficult to book a ticket with SQ” and “cannot book with SQ at all”. Then she told me, Virgin America has no responsibility to inform its customers about such situation. Throughout the call, the customer service didnt exist. She has no intention to apologize to me at all. And of course, they refused to transfer my SPG points back. I felt so disappointed about Virgin America. Even that I am a gold member of Virgin America, I was treated as if I should be the sole party to be blamed. Then I also tried to call SPG. Even they are also unable to help, since the points have been transferred (so fast…), the attitude of SPG customer service staff are warm and helpful as usual.

    Given the fact that I have no intention to redeem any flight with Virgin America in the near future, since I am currently based in Singapore. I have to let it go the 35,000 Elevate points with Virgin America (around $750). I am so disappointed about how they responded to this. I would like to alert the rest of LoyaltyLobby reader that don’t ever hope to redeem SQ flight on Virgin America. And don’t ever expect good customer service from this company.

    Thanks & Regards,
    Peter Zheng

    • You can now convert those points to Alaska Airlines Mileage Plan miles (gets you 1.3 for every Elevate ones) and use them on Cathay Pacific (one of Alaska’s partners)!

      There were quite a few issues getting awards issued on Virgin America Elevate partners unfortunately.

  • Rose Lam

    Hi John,
    would like to know if you will feature lounge promotion in eNewsletter? will you charge for it? if yes, do u have advertisement package? thanks! Sabrina

  • Khaarl

    @John_Ollila:disqus Be careful, I just experienced a drop in my lifetime total night count from SPG yet my YTD count for 2016 is correct. I guess this is merger related. Support is looking into it, won’t get their feedback until the end of the month. Sounds fishy to me!

    • Someone at the program services probably had a look at your account. Did they fix it afterwards?

  • Christopher Long

    I’m Christopher I am going to meet with my daughter for the very first time I live in Leeds England and she is in Las Vegas I am also a ex British special forces solider who has been sent to war and I am very nervous about it she is 23 I am saving the money i am able to get how much would A nice car and A hotel room for a couple of days to get sleep in tact?

    • We write about hotel promotions but don’t usually touch car rental promotions unless there is very good one around.

  • Mark Lee

    John, my firm is sending me to a west coast city for three months (Dec, Jan, Feb) and gave me a hotel budget of about $10k. Do you have any advice to make the most of it?

    There are IHG, Marriott and HH hotels around the place, and maybe Accor, SPG, etc as well. I do not have status with any chain. I am interested in gaining the most hotel points for this period and in addition perhaps elite status with a chain (no strong preference which one).

    Thank you for your advice! Mark

    • Sorry for the late reply. You probably should do Hlton fast track and SPG Platinum challenge. You then would have Marriott Platinum as well due to the linking of the accounts.

  • Ann

    John Accor 3 Booking Festival Is Now UP. But Website Flaw Again.. All Sales Rate Display As Public Rate Without Breakfast , Member Rate With Breakfast Is Missing Even Already Log In And Member No iThere In .Send Enquiry To Thier CS And Till Now No Reply Again.

    • Seems that it took Accor some time to get the rates shown correctly at the time this specific sale was launched.

  • FreeSpiritTraveler

    Hi. I stayed 2 nights in the intercontinental Polanco area in Mexico City. Then I stayed a night on the intercontinental Santa Fe in Mexico City as well. I came back for two nights more to the intercontinental in Polanco. Both stays the change my request of two beds. The second time my room was no available like the promise at noon. They never gave me the welcome fruits and water. Should I complain before I leave or should I wait until I check out to see if I can get some compensation for this issue.

  • sam neumann

    im now a hertz president circel and how can i get a platinum?

    • By renting more or taking advantage of one of the matches that Hertz offers from number of hotel programs such as Le Club AccorHotels.

  • Stephen Marsh

    If anyone is interested in getting a sim card for Thailand or China before you travel then suggest you visit we will DHL to your home a card before you travel. Avoids queues at the airport and gives you a number to share with friends and family before you travel and of course avoids heavy roaming charges

  • MCF

    Hey John, long time listener, first time caller. Your Compensation Clinic questions have got me thinking about things that I’ve let slide in the past because I didn’t conceive of compensation for them and am now wondering would they have applied. Apologies if this repeats anything in the CompClinic section (I did a quick terms search to check but found nothing).
    This is a bit dated so understand if you want only timely questions. I’ve lived in East Asia for the last 20 years and typically flew United via NRT often through SFO. Several years ago, United consolidated it’s fleet of 747 dinosaurs (overhead single-screen, ashtrays in the armrests) to SFO for the Asian routes, I imagine to keep it’s 747 dinosaur mechanics in one place. When taking a NRT – SFO flight a few years ago in economy, the crew could not turn off one of the overhead lights when they dimmed the cabin lights. This light was positioned, spotlight style, right at my family’s row for the entire, cabin-lights-dimmed section of the 9+ hour flight. Cabin crew apologized but could not turn it off. While it wasn’t Gitmo “enhanced interrogation” it was a thoroughly unpleasant experience and we arrived in SFO more than a little wiped out.

    Cutting to the chase; was this a compensatory incident? If so, what has been your experience with non-functioning items en flight?


    • You probably would have received some miles at the time had you contacted customer relations after your flight.

  • John Comerford

    I visit Loyalty Lobby on a regular basis and really appreciate the work and travel you undertake to keep us ‘road warriors’ informed. Are you aware of any U.S. Starwood/Marriott, Hyatt or Hilton hotel promotions that will be running in January, 2017. I’m trying to make reservations but I am a captive to these programs with top tier status. Thanks!

    • We cover all the promotions as they are introduced. Just make sure that you are on our email list and have a look at the daily emails that we send out.

  • Boming Fu

    Hi John. I have a question regarding to IHG reward nights: I was looking at Hotel Indigo
    Los Angeles Downtown which will be open in March 2017 for award nights after opening date. They do have standard rooms open but not a single date open for award nights. I tried to contact them using the email they provided( few months ago but still no replies. Do you know what’s going on in this case? Thank you!

  • c b a

    Curious if anyone will be able to answer this. The cut/paste, below, was to the Hilton Beijing (and several other outlets); however, no one as of 858pm Dec 7, 2016 has a 100% answer. Here’s the itin: Dear Sir,

    I appreciate your prompt reply; however, I am unable to obtain an accurate answer to my 72hr visa waiver question. I’ve emailed the US state dept, the Chinese Embassy, the airline and more. Any additional help to assist me is appreciated- otherwise I will have to cancel my trip. Once again here are the specifics:

    I depart the USA on american airlines/cathay pacific on 13dec from LAX to arrive in HKG on 14dec
    I then depart HKG on the 17dec, on China Southern to Beijing
    I then depart Beijing on American Airlines 19dec from Beijing to DFW (dallas) and to home OMA (omaha)

    It appears I would qualify for the 72hr (TWOV) visa waiver.

  • David Stevenson

    Hi . I received this offer in my IHG account.

    “For select members only: you can now buy 60,000 more IHG® Rewards Club points this year. Plus, buy 30,000+ points and get 80% more in bonus points! Only to December 16, 2016.
    Offer available for purchases made between 12:00 AM EST December 12, 2016 and 11:59 PM EST December 16, 2016 inclusive. This is an exclusive, non-transferable offer for intended recipient only and may not be forwarded. Through December 16, 2016 members may purchase a maximum of 120,000 points per calendar year. Bonus points will be awarded upon completion of the transaction. Offer is subject to change. Offer cannot be combined with any other offer. Only purchases made online are eligible for bonus.”

    Nice surprise for me as I already reached my maximum of 60,000 purchase points for the year. I have three days to decide if i want to purchase another 60,000 plus 48,000 Bonus Points.

  • Barbarella

    Hi John,

    Would you please inquire why Etihad is not providing any information regarding Etihad Guest earning options claiming some alleged DOT regulations? It happens within US only i.e. with US IP address.

    “Unfortunately, due to US DOT requirements we are unable to present this page to the United States of America. Apologies for any inconvenience, if you require further help please contact us”

    • What is the link for that page? Meaning when you click some other link that then leads to this one?

      • Barbarella

        When you click on “earn miles” and then “airline partners” and you try to click on air serbia, air berlin, alitalia etc…. it redirects automatically to
        instead of showing earning options for various booking classes etc. there is NO INFO at all , just that US DOT notice.

      • Barbarella

        Hi John, Happy New Year! Would you have any update on this? Etihad Guest Program is still displaying that DOT notice for the users within the US

  • Jan Gris

    Does Hilton Honours have crtieria for lifetime gold status??

    • They don’t. You can easily qualify (for now at least) by doing one of the fast track offers requiring four stays within 90 days.

  • Don

    I am a team member. My friend is also. He first put me in FF but now that’s the only rates I can get

  • Don

    How can I fix this to get team member rates?

  • UberFanboy

    Hi John, FYI: Since beginning of 2017 Uber does not compensate referrals for new signups with a personal code as high as it used to in Germany: dropped from 10EUR/referral to 5EUR/referral. Some cost-cutting going on it seems..

  • QF

    John, my son and I departed Geneva at 1.10pm on 27/12/16 for Moscow by Aeroflot SU2381. We were supposed to arrive Moscow at 18.45pm on 27/12/16 and connect with Aeroflot flight SU0260 at 20.20pm on 27/12/16 for Tokyo. Flight from Geneva was delayed and we arrived Moscow at around 20.10pm and therefore missed the connecting flight. We were put into next flight at 20.00pm on 28/12/16 from Moscow to Tokyo ie a delay of 24 hours.
    While in Moscow airport, the hotel inside airport is full and we do not have a Russia visa and therefore we cannot go to the city. We stayed in the airport all night and a hotel room is only available to us at around 1pm on 28/12/16.
    My son and I have booked a hotel in Nozawa Onsen ski resort in Japan for 5 nights from 28/12/16 to 2nd Jan 2017. When we arrived 29/12/16, we have already wasted a night.
    In view of the above, I wonder what kind of compensation I can claim from Aeroflot for my loss, pain and suffering ?

  • Mark Fenton

    Hi John….First impressions of B A ‘s new M and S Trolly service is terrible….i really felt for the cabin staff….I was on a 1.45hr flight from Prague and they didnt have time to do the whole cabin….so…why can Easy Jet do it even on much shorter flights?

    1. They do not have Business Class
    2. They have 2 trollies working the cabin
    3. They take cash..BA do not and their tablet/card reader is painfully slow..pressing little pictures etc
    4. As 3 above takes so long there is in essence only one member of staff serving the whole cabin

    So..unless you sit up front in Business or in front half of cabin then dont expect service

  • Gary

    Hi John-

    FWIW: just a bit of an update re individual IHG INTERCON RA upgrades: the wife and I left on a cruise out of Miami 2 weeks back and stayed the previous night to sailing at the MIAMI INTERCON… all benefits including a 2 room suite upgrade, welcome wine, fruit and free beverage minibar were provided for our 50,000 points payment stay. They even gave us 600 welcome amenity points. Very nice facility, spa, etc. (BTW, Uber Black to the cruise port was ~$25…very convenient!)


  • Simon

    Dear John

    I was wondering how much hotels are paid by the Ambassador club when I pay the normal rate with ihg points? Not with the point breaks promotion but with the full amount of points? I booked the Intercontinental Hotel Standfort in Hong Kong. Once with points (50’000) and once with cash. I’m a Royal Ambassador member and as you can imagine, the upgrade for the room paid in cash shown for the upcoming reservation in the App is much better than the one paid with points.

    I realise that treatment is not the same. As most loyal customer they let you feel that you should better pay cash….

    Who knows more an can give me a good advice?


  • Christine Pallone

    I’d love some feedback on how to deal with Hilton Honors. They screwed up a cancellation that was done the first week of January for a mid March reservation…it needed to be cancelled one day in advance for full refund. I cancelled mid January. The points were never credited back (they suggest it can take up to one business week). After 2 weeks I called HHonors. Both times the people tried to help figure out what happened, both times I was cut off of their phone system and did not receive a call back. Now I am currently on hold and being told that some other department needs to be involved, and after one hour of waiting to get the points returned, they are asking me if I want to keep waiting or call back again another day. ????????? I never had such bad customer service from Hilton, is this new for them? It was their mistake to begin with, I’m just asking for them to correct it and I’m being given the run around. Do they not want to keep their Diamond customers?

  • Malcolm

    John, I recently travelled on American 36 DFW to MAD. The aircraft is one of their new Dreamliners. I travelled in the main or canned sardine cabin. There is so little room between my seat and the one in front that I could not retrieve items that were dropped onto the floor. On overnight 9 hr flights this is very uncomfortable. Do you know of any airline flying between the EU and Canada/ US that are not cramming in as many seats as possible and that a passenger has reasonable comfort without shelling out large amounts for business upgrade?
    Malcolm Berry.

  • Yuri

    Hi John Have been following loyaltylobby for a few years-thanks for the fantastic site.I have a question -I am Hilton Diamond and just noticed a new perk starting in March -which is bank your diamond status for a year
    I have chatted to the representative but she did not seems to know about it. Do you have any idea how it works Thanks

  • Jamo

    Well IHG have finally announced the closure of their UK credit card scheme (which was through Barclaycard).

    Bit of a shame really as it was the only last way I had of earning points as I don’t often pay to stay in IHG hotels these days.

  • QuwakQuwak

    AA sale article. Your English sentence structure isn’t translating accurately. Hire someone who speaks English as a first language to correct the the problem please.

  • David Stevenson

    IHG Over-lapping Stay posted as Non-Qualifying. I am all confused here. I recently checked into the Holiday Inn in KUL at 10AM and checked out at 8PM after an overnight flight. I really needed the sleep. I then flew to Bangkok that evening and checked into the Holiday Inn Express at Bangkok. Thus, staying at two hotels on the same day.

    I am not sure why one stay is qualifying and yet the other is not considering I did stay at two hotels in one day and paid for two hotels in one day. Is this common practice? I was counting on both stays to be qualifying so I can meet the requirements of my Accelerator promotion.

  • Viktor

    Hi, can you please help set up light on what constitutes IHG’s Elite Qualifying Points? I can’t find this from IHG’s website. I know for instance, points earned at IHG hotel stays, IHG credit card spending, etc. In the recent past, I have converted e-Reward points to IHG points and they were qualified as Elite Qualifying points but in recent two conversion from e-Reward to IHG, the points were credit in my IHG account but they were not credited as Elite Qualifying points…

  • She

    How do I insibscribe? I have tried numerous times over the past two years and never asked to subscribe and keep getting emails. This is illegal.

  • Marcin Jasinski

    Hi John / everyone,

    Would you be able to advise on status change during a hotel stay? Are the benefits such as upgrade, bonus points etc. given at the time of check-in or check-out?

    I have an upcoming stay in London at the end of March (diamond status with Hilton) rolling over to April (status downgrade) and wonder whether my status will be respected.

    Thanks in advance for your help.

    Best Regards,

  • Thomas

    Bluetooth is not allowed on Austrian Airlines flights (Lufthansa), not even during cruise. Do you know why and if this is also the case with other airlines? From a technical perspective, this should not be a problem.
    Thanks John, Best Regards Thomas

  • AL

    Thank you for your GREAT work

  • FrontRowSeatOnInsanity

    The IHG Book Direct only applies to those registered as living in Asia, according to IHG. I called after trying to register and encountering a “technical error” and being instructed to call.

  • Ruby. Fillers

    I thought I had more points. Could u check

  • Janckerini

    Iberia is offering a 20% bonus to transfer MR points to Avios. Valid until the 4th of May. In addition for their 25th anniversary they have a 25% point redemption reduction on Avios flights, but I think you have to book by today

  • Terre Miller

    John, I see you’ve had experience with Air Berlin. I think you might be surprised to know that the situation with missing luggage is currently in the hundreds. I flew from Tel Aviv to Berlin tegel last week April 5th 2017 as did several hundred other people on my flight. Most of us were missing our luggage. While we were filing the PIR reference claims, several people from previous flights came to the Air Berlin counter to loudly complain that they had lost ALL their luggage in the previous two weeks​. Reports are now coming in that thousands of bags are lost…As if they disappeared into a black hole. Some of the bags have returned but without their contents. The people in Berlin and at O’Hare we’re extraordinarily rude and intimated that we were somehow responsible for our lost luggage. I quickly disabused them of that notion. I’ve resigned myself to the fact that I’ll never see any of my possessions again, or that one piece of luggage. On some level this is alarming. I cannot fathom that there would be an agenda yet, this would be the perfect storm to send terrorism back with our suitcases. We barely went through security because we were running through parking lots, trying to catch a plane that was late coming into the airport and actually demanded that we board in 10 seconds flat!!I’m a 60 year old woman and I’m in very good condition…But the constant running just about killed me!! I’ve traveled all over the world in my life and I have never been in a situation like this nor have I been lied to outright as I have been by Air Berlin. When I flew from Chicago to Berlin tegel…we waited 45 minutes for someone on the ground to bring a set of stairs so we could deplane. Not since the early days of the Communist wall that fell in Romania/ Eastern Europe have I seen anything like this!! I was told by a man in Berlin tegel who was quite possibly the rudest man on Earth…that all our luggage was still in Berlin and it was unlikely we would get anything returned. I was stunned!! I’m talking to my attorney tomorrow and would welcome any advice you may have.

    Terre Miller.

  • Ernie

    At 1:10P.M. PST I tried to make a reservation for one night each at three places on your list for PA and CA, and I was told that they did not have any records showing those cities (Lebanon, Cumberland and Rosewell) as being offered at all. Any comments?

  • John Gennari

    Some feedback on NYT: “U.S. Air Marshal Left Loaded Gun in an Airplane Bathroom” (Delta Flight Manchester – New York)

    I am a former Air Marshal that flew 17 days after 911 for about 4 years non stop on over 1000 flights. I can assure you its NOT relaxing. Rules are you can’t even sleep, receive no airline points and are on constant duty. If fact, the tickets are not even paid, airlines opt for tax credits based on miles. Almost all western countries now have hiden air marshals. Placement is always based on threat assesments. The air duty is a small part of the jog, they work all over the airport and ground duty within cities as well. I left because as 911 memories fell being, the organization went from FAA run to TSA, then we started hiring based not on skill but to fill quotas. This is why now they have lower standards causing these issues.

  • Nick Hevelian

    Your site appears to be broken at the moment – trying to access the home page gives some kind of DB error.

  • George Pendleton

    FYI the Hilton Honors Match info to elite status is false advertising.
    I sent Hyatt Globalist credentials to them and they would not match my
    status to Diamond. They appear to be advertising a challenge as a match

  • Yazmin Bernal

    My brother in law add me as friends and family, how can i know that i am in?

  • Boro

    Hi John, thought you might like to hear of my recent experience with the Marriot Shoals Hotel and Spa in Florence, AL.
    When I checked out I noticed that the barman had mistakenly increased my tip for 3 beers from $3 to $8. I requested that the front desk pull my receipt and correct it, which they did without an apology, in fact the desk clerk did not even speak to me during the reversal. A few weeks later I look at my credit card bill and notice a second charge from the hotel for $4. I call them and am told that it was for a bottle of water in my room. The lady on the phone says it was an accident and offers to reverse it. She then says is there anything else I can help you with? (again as with the first over charge – no apology) so I explain to her that this is the second over charge and I am concerned that this is a trend. She assures me that this is not but again refuses to apologize. I eventually asked for her name so I could call Corporate and complain and she just hangs up.
    I called Marriott Corporate and received an email saying the hotel would follow up with me in 3-5 business days. 6 working day pass and no follow-up. I emailed Corporate again and was assured that the hotel would follow up. Receive an email from the hotel saying sorry – and that’s it. So I called the hotel and asked for points to compensate for the complete lack of accountability. The hotel just sent me an automated response with a … wait for it…. 1,000 point credit. That’s equivalent to $5 at their hotel ($150 room = 30,000 stay). Do you think this is fair?

  • Robert Craig

    You don’t really need to respond. Just a vent.
    I achieved Hilton Lifetime Diamond in April 2016. Received a thanks email last Fall with promise of recognition in Spring.
    Received Spring email the recognition kit on the way.
    Just received email the Lifetime Diamond cards had a problem and kits to be sent in June/July.
    Boy, has the lustre gone off that Diamond.

  • Mike

    Accor’s decision to replace Happy Mondays (in UK) with Secret Deals is a joke. They offer very few destinations in their Secret Deals to date and many of those are in very isolated areas that many travellers could not reach without an automobile. The Accor sites for UK get more confusing by the day as by often using their normal deals/rates especially if booked in advance you get much better prices than with SECRET DEALS and a much better range of hotels to choose from in the main cities.

  • Alex

    any interesting mileage accrual out of BKK in Business is running for One World actually? I have checked MH web site and but nothing available…any info ?’ Thanks guys

  • Sir0cco

    Am I wrong, or you have missed a very important change in Le Club Accorhotels.
    The program is dropping the vouchers – it is said that they will be available for ordering until end of June. If ordered – will be valid for 3 months. No more.
    It seems they want to make sure that points are used only by the person who actually earns them.
    Thats a pity….

  • John Creek

    redemption question I ordered back in march of this year some argos vouchers and some b &q vouchers I have not received any item, my contact is and my membership number is 866 771 888 platinum elite, can you give me some idea when I will get them. thank you

  • Bill Corboy

    Please advise how I can send writeups from other sites such as The DOJ or Medical articles to your site to be included in answering points in an discussion?
    Thank you

  • Pankaj Chakrabarti

    I am Pankaj Chakrabarti, United Airlines MileagePlus# NE475248. Initially I was offerered 600 bonus united miles. Then my wife Banani Chakrabarti, United Airlines MileagePlus# XL661662. was offered 300 bonus miles. But after our applications, we were offered only one 300 bonus miles and it is not clear who got that. Please clarify who gets what, before we can start to join your survey report. Where is my 600 bonus miles?

  • Nancy Bartley

    Dear John, About that article where the drink discount is dependent on the height of “ladies” high heels, how about this one: Offer a discount for penis size. A whopper gets 40 percent off and the not-so-much-to-brag-about gets 10 percent off. What sexist brainless twit in the Hilton administration thought this one up? And you, since your bio claims you have a good education, why write about such an offensive sexist idea? Next time you can wear the fucking shoes.

  • Julian

    Dear John:

    I have a question re expected compensation while traveling in First Class on Qatar Airways DOH SYD. as background, this was part of a US-SYD return ticket purchased in a flexible J fare, in excess of $9,200.

    In the DOH-SYD leg I was upgraded to F as J was oversold (presumably because I am top tier oneworld and my ticket was on the expensive side). As I took my seat I immediately noticed the the IFE did not work and notified the crew. this was almost an hour before departure (there was a 10-15 minute delay). The crew couldn’t fix it and informed me that a technician would come to the plane and solve it shortly. I informed the crew that if I didn’t have IFE I preferred to have my J class seat back, which was ignored. Some 30-40 minutes later the doors were closed and the issue not resolved.

    Despite numerous reboot attempts, I got no IFE during the 14-15 hour flight. Mind this is in First class. Once we departed and after realizing that I would not have IFE, and could not have my original seat back, I decided to ask the crew if they could give me a coach seat to watch movies
    (and use my First Class seat to lounge and rest). The crew showed me there were available seats on his tablet but never got back to me on this, presumably because they didn’t want to inconvenience someone using the extra coach space?

    Despite the crew assuring me that they would inform the customer service center, I got no communication for over 10 days from QR. I decided to write to them and after several days/ weeks, the offer I got was $500 in QR vouchers, to be used within one year (and difficult for me to use as I am a corporate traveler), and 15,000 Qmiles (again of little/no value). I declined but said that I would accept $500 in cash/ check, but QR declined to accommodate this.

    Since QR could have solved the issue by actually bringing the technician (they had an hour), or providing a tablet, I feel that QR is being extremely meager in the way they are approaching their response, especially considering that I did pay in excess of $9,200 for my business class ticket,
    and presumably they sold my business class seat and made revenue on it while I got a significant service shortcoming (by the way I didn’t travel with my tablet due to the recent restrictions so literally had no audiovisual entertainment at my disposal).

    Appreciate your views as to whether QR are being reasonable as I think my cash offer is rather on the low side actually. Thank you,


  • Lee Swann

    PROBEM! I tried sending you an email to It was rejected as being a “bad email address. WHY?

  • Dave

    So I recently traveled staying at two IHG hotels. I filled out their surveys, and was prompted to write a review on their site. One review praised one location on service, etc. The other was not so pleasing. Well they posted the positive review and declined to post the negative review.
    I never use their reviews, but was interested to see how they worked.

    “Your review has been rejected.

    We are unable to post your review at this time due to the following:
    irrelevant or inappropriate content”

    I will never use their reviews.

  • Mike and Carolyn Moss

    Can’t find my card and need help so I can book a family and friends room in Birmingham AL next week. Thanks

  • Paul


    I have a quick and rather simple question. As a BA Executive Club Gold member are you allowed 2 pieces of checked luggage even if you choose hand luggage only fare ? I know for Silver you have the fine print, but I didn’t see any for Gold members.

    Kind Regards,

  • Samantha

    Hi, I have stayed 5 nights within 90 days of of registration but i am still not a HH gold. I don’t know what went wrong.

  • kuldeep singh

    I am a oneworld Emerald through BA executive Gold and recently travelled with my wife and 5 year old from HKG-NRT on an economy Cathay flight. Though I was able to checkin in fine at the first check in counters, I was denied entry into the Cathay first and business lounges as I had 2 guests with me. I did explain it would be awkward to leave my wife or the 5 year old out alone while I sat in the lounge, they did not budge from their policy.
    The lady did mention that if the child was below 2 years of age, it would have been fine.

    Is this a policy that is strictly enforced at cathay lounges at HKG airport only? I did not have any issues when I was coming from HAN-HKG earlier with my family. They allowed us – no questions asked.

  • George

    do you have a room available for 2 adults in The Hilton Meadowlands, from august 5th to august 7th please

  • John Galt

    Panic!! I have had an Flying Blue award flight booked for months and now my wife can’t make it. If I cancel, since the miles have expired, they will be lost. 220k miles to be exact. Any Ideas?

  • Johanna Franks

    Dear John

    I wonder whether I could solicit you for some advice?

    Last December my husband and I booked return business class flights Gatwick to Bangkok with Ukraine International Airlines to hook us up with an escorted tour of Thailand. In the run up to the trip UIA advised that the planned plane couldn’t facilitate our class of travel and they offered us a full refund. We refused this as we had our tour booked and paid for so UIA offered us alternative flights with Turkish Airlines on the same dates, which we accepted. Forward to expected date of travel and we check-in online, go to Gatwick to drop off our luggage only to find out we’d been bumped due to bad weather in Turkey. On getting back in touch with UAI on the same day, they offer us a Lufthansa flight from Heathrow but on the following day. We accept this but incur taxi and overnight accommodation expenses as a consequence. In accepting these alternative flights we miss two days of our booked tour. On arriving at Heathrow my husband is checked all the way through to Bangkok, whereas I’m on standby from Frankfurt. On taking the risk this matter is resolved whilst awaiting for our flight.

    Upon our return from holiday in January my husband has been in contact with UIA customer service on many occasion to seek compensation for the delay to our holiday and out of pocket expenses including two days of the tour. UIA have been sketchy in their response and have in recent months totally ignored all correspondence. This week my husband emailed them again advising that we will seek legal action if they don’t respond within 7 days.

    Apart from going ahead with legal action, can you offer any advice on how we might achieve the compensation we believe we are entitled to?

    With sincere thanks for taking the time to read and comment.

    Johanna Franks

  • Rohit Khubchandani

    John , I am staying at the intercontinental new york barclays and a funny part is that despite being a Spire Elite Ambassador they did not upgrade my room. As an ambassador i should get a guaranteed upgrade i want to share this with the community so that no one else faces the same issue please advise me the best way to share this with the members and any advise you can provide that would be helpful