Contact Us

For suggestions, feedback, media, or any other requests, please email john@loyaltylobby.com. I do my very best to get back to you as soon as I can. Please note that due to my extensive travels, most of the flights are not equipped with internet,  it can take up to a day.

You can also send me a tweet @ twitter.com/loyaltylobby

  • Sam

    hi we have a membership but we have no card sent to us

    • John_Ollila

      Not quite sure what you are referring to?

  • Bbacrds

    Dear Mr. Ollila:

    Hello. Do you have any info on when the new Priority Club  PointBreaks list will be released? The current list is valid until only March 31st, 2012. It is 03/25/12.

    Thanks,

    David H.

    • John_Ollila

      Unfortunately I don’t have any information about when the new list is going to come out. This program has been around for a long time and IHG hasn’t announced that it would have discontinued it as it did with the weekly flash sales.

  • Caroline

    Hi I would like to ask your advise on the hilton double points or miles. I will be staying at the hilton this summer and paying around 7000$ in total. I have a frequent flyer with Emirates. What would be more beneficial for me to do , Double points or Miles?

    Thank you

    • John_Ollila

      The double points or miles offer expires at the end of June. You would get 500 Emirates SKyWards miles per stay. I would say that if your stays are inexpensive and for one nights, then it can make sense to double dip to EK. But in your situation, I would most definitely choose double Hilton HHonors points. Your individual situation may vary of course.

  • Paul Osborn

    You say
    Royal Jornadian

    Her Highness always taught me to say
    Royal Jordanian

    cheers

    paul@osborn.nl

    • John_Ollila

      Thanks for letting me know about the typo!

      John

  • Frank

    I have heard tell of a HHonors level above Diamond which is not published. Does such a thing exist?

    • John_Ollila

      They probably have a different VIP level for property owners and such. I have not heard or seen anything above Diamond for “regular” folks.

  • Esteban

    Hello! First, let me thank you for your excellent site!

    I have one question…

    If you do one of these status match offers… Let’s said I’m a MileagePlus Premier 1K and I want to match to AAdvantage Executive Platinum…Will I lose my benefits from my former frequent flyer program??

    I haven’t heard before about these kind of promotions and I thoght that if there’s not secret catch and if I can mantain my current benefits as 1K this may be an easy way to enjoy the frequent flyers benefits with other airlines when I eventually have to use them.

    Many thanks in advance!

    • http://loyaltylobby.com/ John O.

      You won’t lose benefits on your current program if you match with their competitor. The AA’s match to EXP for UA 1K’s is very good offer.

  • Trev

    Intercontinental Adelaide Australia
    Could you please pass this to Mr James Allen or your General
    Manager.

    Dear Sir , I am a Royal Ambassador with your group No (number removed) , I stayed with you last night Room 24/12 .

    I was most disappointed and was very embarrassed this
    morning when I asked your young lady in the Club lounge if she could arrange
    for my account , left under my door overnight, to be adjusted to credit
    Internet charges shown on the account, She informed me that after checking with
    her “front office Manager the amount would not be credited as this is not a
    condition of my membership” . I told her not to worry I would talk to
    reception.

    I was then faced with even more embarrassment in front of
    other guests, when I made the same request at Reception to be told by the
    person at the desk that after he had seem a Mr Matthew Senyang, who did not
    even have the good manners to come to the desk himself , that again it is not
    part of “the package” , but you would credit the amount on this occasion.

    Let me please inform, through you, your Mr Senyang,
    and you can check my record , in the last 6 weeks I have stayed at the
    Intercontinental in Perth , Bali, Melbourne & Sydney and this is the
    first time I have ANY complaint at hotels in your group.

    Please have Mr Senyang check out the attached web site &
    perhaps this will avoid guests like me having to waste their time with
    complaints like this.

    http://loyaltylobby.com/2012/05/05/intercontinental-royal-ambassador-status/

  • Mike

    Great Savings at International Hilton Hotels
    Using PR13CB “Corporate Benefits Employee Offer” or “Corporate Benefit
    Partner Rate”.
    Does this rate allow you to benefit from the usual benefits of a Diamond or Gold HH Member, as well as gaining the points ? Thanks

    • http://loyaltylobby.com/ John O.

      You will get all status related benefits, points and it will be a qualifying stay. This rate is not eligible for some bonus promotions that Hilton has had.

  • MASSIMO DEGLINNOCENTI

    I wold like to confirm my Royal Ambassador status please send me the form to make it..
    PRIORITY 916227155

    • http://loyaltylobby.com/ John O.

      You need to contact Priority Club/Ambassador services. You can send them an email at ambassador@priorityclub.com.

  • Joseph

    would you teach me how to level up as accor Platinum?

    • http://loyaltylobby.com/ John O.

      I have replied to the email that you have sent me.

  • ian
    • http://loyaltylobby.com/ John O.

      Thanks for the tip. I just wrote a piece about it.

  • bob

    I am a Club Carson member and am trying to sign up for a program stay two nights get a 3rd night free. How do I do this??? Bob

  • Bob

    I am done with Hilton. I have been a Diamond member for years and they get cheaper and cheaper and are so much less then other companies. Wow.. 1,000 points. That means now in 30 nights I get an extra night free. To compare to last year every 4 stays I got a free night. That was one of your best promotions and again you killed it and killed my membership. Others that join me who are also Diamond members are changing companies.

    • http://loyaltylobby.com/ John O.

      The free night cert for every 4 stays was very good promo from Hilton last year. They have run them periodically over the past few years skipping a year here and there. I am sure that it will return at some point.

  • ian
    • http://loyaltylobby.com/ John O.

      Thanks! I wrote an article about it.

  • http://twitter.com/ThatLindseyGuy ThatLindseyGuy

    IHG Priority Club Rewards are offering a 50% bonus on point purchases from 15 Nov to 22 Nov 2012. Just topped up my account!

    https://buy.points.com/PointsPartnerFrames/partners/ihg/container.html?product=buy

    • http://loyaltylobby.com/ John O.

      Going to write a piece about this in the next hour or so

  • Caroline

    Do you know any way of getting an instant silver to gold status when joining British Airways executive club for the first time?They have a promo code in the joining page.
    Maybe match to a hotel status?
    Thanks.

  • Caroline

    Sorry that should have read Silver OR Gold in the previous message.

  • Paul

    Accor is no longer giving points for bookings made via agents.

    15/11/201215/11/2012[Pullman Munich] Not Eligible Stay Online Travel Agency

  • Wee Aloysius

    Hi I just signed up for your blog. Can you send me link to join accorhotels Platinum card?

    • http://loyaltylobby.com/ John O.

      If you have followed the instructions on the post, you will receive an email reply from me.

  • dave

    i am unable to choose seats on flight to helsinki from Manchester and return 21- 27 Dec 17:50 & 16:00 return. Trying through Finnair and keep getting generic error up.
    Please help.
    Dave

    • http://loyaltylobby.com/ John O.

      Have you contacted Finnair? To my understanding this route is operated by FlyBe Finland but it is entirely Finnair branded and qualifies for all Oneworld benefits.

      Maybe there is a system glitch on the website?

  • Paul Lee

    Could you tell me how to unsubscribe email?

    • http://loyaltylobby.com/ John O.

      You just need to click the unsubscribe link on the bottom of the email and follow instructions. Super easy!

  • tracy

    Perhaps I missed it, but I haven’t seen this promo on your blog. It’s not available at hilton.com and not being advertised. http://www.hhonors.com/thankyou. 50% off at Hiltons Dec 14-Jan7. No bonus points, just regular Hhonors points.

    • http://loyaltylobby.com/ John O.

      Thank you for letting me know. Will write a piece about it today.

  • hilton

    instant Hilton Gold status:

    happy newyear for everybody! thank you Hilton

    mail for more info: instanthiltongold@gmail.com

  • lee youn ju

    hi. i just sined up and did what you explained. but i didn’t get 100 free miles.

    why i can’t get 100 free miles?

  • nishaan1975

    Hello john, what voucher code can i use to on emirates from london to durban. Im just a normal resident of the UK?

    • http://loyaltylobby.com/ John O.

      You can try plugging in codes that I have on the Emirates coupon page. Alternatively, you can contact a local travel agent so see if they have negotiated fares.

  • Craig

    I bought a $500 and a $1,000 gift card in mid December and have not seen
    my 10X Marriott points credited yet???? How can I contact you to see
    what is up??

    Craig

    • http://loyaltylobby.com/ John O.

      You have to contact Marriott. I hope that you used the correct promo code for the miles. We are not affiliated with Marriott, but I do write about Marriott promotions.

  • Todor

    I’m sure you would’ve seen this anyway, but HHonors has a promo about double points or miles until the end of March: https://www.hiltonhhonors.com/Q12013/?cid=OM,HN,DoubleYourHHonors,Special
    (I figured I’d let you know, since you’ve let me know about a gazillion other useful things through your site)

    • http://loyaltylobby.com/ John O.

      Thanks! I have already covered this promo.

  • Susan

    Thanks, John, for the free 500 AA points. They’ve added the UK to the drop down list at the very end.

    • http://loyaltylobby.com/ John O.

      Thanks! I have edited the post to include this info.

  • lorenc

    Hi there, would you please send me the link to get the platinum status for ?

    • http://loyaltylobby.com/ John O.

      Just follow the instructions on the web page.

  • Mister Nice

    Check out the new wording on the Southwest Promo Rapid Rewards promo page – it appears that , as of today 2/20, the double tier points have been extended to nationwide – not just MKE – is my reading correct

    • http://loyaltylobby.com/ John O.

      Thanks! I made a new post about this promo yesterday. I later received an email from Southwest as well.

  • Pieter

    I replied to your email for the Accor platinum offer but received it back as undeliverable.

    • http://loyaltylobby.com/ John O.

      The email address is definitely working considering the number of emails that I receive.

      • Pieter

        I like to get the Accor Platinum sign up offer.

        Citeren Disqus :

  • Margaret

    great site John, I am always browsing for Hilton Honours opportunities. I am located in Australia. I want a card I can use for purchases etc. it’s not fair that we cannot get the benefits attached to hilton cards etc. Any suggestions. Maybe Aussies should push for a similar card here. all those points I cannot get by living in the wrong place. it’s cruel. cheers.

    • http://loyaltylobby.com/ John O.

      Credit card offers vary by market. There are only few countries where credit card offers are worthwhile..

    • S.O.

      In Australia there are quiet a few attractive offers around. Most of these come with large sign-up bonuses. I would say behind the U.S. Australia is No 2 in the market. I would focus on American Express Platinum Charge Card and the Virgin Money Visa flyer Card. Amex offers up to 80,000 Points for a new card at times. Virgin Money has offers for up to 50,000 Points. There is a Singapore Airlines from Westpac and many Qantas cards but to be honest… better focus on the Amex & Virgin. Amex can be transferred to many partners, a few times per year with attractive bonuses. Like you can transfer AMEX to Virgin Atlantic and on to Hilton. This would be the best ‘bang for the buck’.

  • George Soussou

    I have called the Ambassador centre when my Royal Ambassador card expire in January 2013 , enquiring about my new card , a lady at the centre told me it will be posted to me within 6 to 7 weeks , and my status will continue as a Royal Ambassador member , on my last stay this month , and when i went to pay my hotel bill , I have found that my status was downgraded to Platinum Member , today I have called the centre enquiring about this matter , while the conversation been recorded in January 2013, and my Hotel booking for Mrach 2013 showing Ambassador membership level , The lady told me you have stayed with us last year only 49 nights , and that why we downgraded your membership . It is a bit surprising to hear that, which put me off using again the Intercontinental GROUP , knowing in he previous years , i did stay in 2010 and 2011 more the 90 nights each year .Hoping to hear from you soon .

    • http://loyaltylobby.com/ John O.

      Did you record the phone call? I always use Skype and keep recordings of the phone calls that can be then used to clarify things if required. You could try to escalate this to a supervisor. No guarantees. It seems to require 50+ nights yearly.

  • barbara

    trying to book hilton for june 2014 and october 2014 and search engine stops at april 2014..can you explain again – followed the details on your last hilton reservation, but isnt working. thankx

    • http://loyaltylobby.com/ John O.

      You have to read my piece about this and see if that property has inventory loaded past 12 months. Some do and some don’t.

  • Rick

    I am trying to figure out the Priority Club VIP Status that is assigned to all PC Members. Here is what I have concluded, and I would love to know the accuracy of my conclusion.

    There are 4 VIP Levels. If you are not a PC member, you are VIP 0. If you are a member, or Gold, you are VIP 1. If you are Platinum, but earned it through a promotion, match from competitor, or credit card only, you are VIP 2. If you earned Platinum by meeting the point or night requirements, you are VIP 3. And then there is a VIP 4 which I have not figured out – possibly related to a higher set level of nights or points than the base Platinum level requirements. Your VIP level shows on the paper you are asked to sign when you check-in (the paper where you initial your room rate and all that stuff).

    Then from reading Micros OPERA documentation (which you can find in a Google search), employees use your posted VIP status to handle upgrades and other benefits. That would cause me to believe that despite being Platinum, what benefits you actually receive at the property are based more on which of the 3 VIP levels you have.

    I was wondering if you ever came across anything in regards to this? Thanks!

    • http://loyaltylobby.com/ John O.

      There are likely many different VIP levels. I am not very familiar with the PC ones that they have on Opera, but Hyatt has numerous.

  • Philipe

    Need a code and pass for lisbon dubai, dubai jakarta, jakarta, bali and return!

    • http://loyaltylobby.com/ John O.

      You must be referring to the Emirates discount code article that I wrote? None of the discount codes required a password at the time of doing the article. Some do now and I don’t have them.

  • http://www.facebook.com/people/Peter-Weber/100000564854094 Peter Weber

    I had negative experience with Priority Club “Best Price Guarantee” as they told me that the lower price (same room, same dates) I found was “not comparable” as it was not only cheaper but also included breakfast. The guarantee says they compensate if you find a lower price on another website, so this is not correct behaviour.

    • http://loyaltylobby.com/ John O.

      I know that it sounds crazy but they consider the lower rate that includes breakfast a “package” and won’t match it to a higher rate on IHG’s website that doesn’t include breakfast.

      Also, the currency of the IHG’s website and the one that you are comparing one has to be the same i.e. you cannot compared price in Euros to a price in USD. Both prices has to be same.

  • Mike H

    I was looking at booking a stay at the Holiday Inn Los Cabos on the Delta website as part of a Delta Vacations package. If I did this, would I earn both Delta Skymiles AND Priority Club points just by providing my Skymiles # during the booking and then contacting PC after my confirmed stay?

    • http://loyaltylobby.com/ John O.

      It won’t be a qualifying stay for Priority Club so no points. If Delta is offering some bonus miles for their Delta Vacation bookings, you may get those.

  • http://www.facebook.com/angela.jones.140 Angela Jones

    I Haven’t been able to get Platinum Accor Status. It says it is over. Do you have another code?
    Thank you

    • http://loyaltylobby.com/ John O.

      Follow the instructions on the page to request a private sign up link.

  • Rick

    I have an AXON question. My plan is to stay at a Category 4 Doubletree which is 40,000 points per night. From what I’m reading on various sites, you can get a 4-night AXON rate for 125,000 for a 5-6 hotel. I also found mention of redeeming 125,000 for a 4-night certificate that can be used on any 1-6 hotel. Is there any way to get 4-nights at a category 4 for 125,000 using a certificate – or through some other means? Thanks!

    • http://loyaltylobby.com/ John O.

      I need to revisit this AXON question now that Hilton did these changes. The AXON rate that is only applicable for Hilton AMEX card holders is that 125K for 4 nights. Will have write up about this early next week. Thanks for the question!

  • http://www.facebook.com/henrikjo Henrik Johansson

    AN interesting thing happened when I claimed a missing hotel stay at CP London Docks or whatever it is called. When we arrived my colleague and I their computers were pretty much down and it was chaos. Check-in took almost an hour incl waiting for one person in front of us. Upside was, they served good red wine in the lobby, so we got us some wine while waiting. Anyhow, I had booked 2 rooms for 2 nights and when we checked out, they still had problems with their computers. This stay never showed up so 2 months later I filled in the form online and sent it in. They posted the stay today and gave me points for both rooms. That has never happened before. I have booked several rooms many times before, but I always get a message that I can only gain points for one room per night. So for a 2 day stay at a CP in London I got 24000 points incl my platinum bonus. Not bad I have to say. :)

    • http://loyaltylobby.com/ John O.

      That is a nice surprise!

  • Jen

    Do you have or know when LeClub Accor Hotels will have a platinum sign up? I desperately need it! Thanks loads!

    • http://loyaltylobby.com/ John O.

      You just need to follow up the instructions that I have posted about requesting a private link.

  • Alf

    I have just learned that Top Cashback and Quidco are no longer trading with IHG group

    • http://loyaltylobby.com/ John O.

      Thanks! I made a post about this. Still available on Ebates and MrRebates.

  • ks

    Just checked in to Embassy Suites Austin Downtown Lake. I have stayed here many times most of the time upgraded (since I am diamond) to the “executive floor” which all it meant free coffee, cookies and fruit. Today I was told that they are experimenting with only premium paid (no upgrades) 9th floor and they no longer upgrade to that floor. I

    • http://loyaltylobby.com/ John O.

      Interesting. Theoretically, there shouldn’t be “Executive Floors” at Embassy Suites hotels. I really don’t see why they wouldn’t upgrade a Diamond members if they have one, however. I would ask to speak with Manager on Duty to get clarification. If that doesn’t help, you can always open a case file with Hilton’s Guest Assistance department.

  • Vishal Jangla

    I followed the FB instructions to get a private Accor platinum sign up through you. However, I haven’t heard back from you yet. My next hotel stay is in 4 days. I’m hoping you can get back to me soon.

    • http://loyaltylobby.com/ John O.

      I have replied to all FB private email messages, tweets, emails and others within 24 to 48 hours.

  • Christine Whichard

    John, The IHG anniversary promotion states that you can get 1,000pts per stay for 90 days. However, is there a certain rate that they have to pay to be qualified or is it any rate?

    • http://loyaltylobby.com/ John O.

      It is applicable on any point qualifying rate.

  • Dave M

    All,
    Is anyone else having problems at Hilton Garden Inn properties with their new airport style carts? I have had them tip over on me on a few occasions and my luggage has fallen off too! I had some damage to my laptop on one occasion and frankly, I am sick of them. I have contacted Hilton to try to get them to put at least, one old style, wheel in each corner, luggage carts back in each of their HGI hotels. Please help me on this matter by writing to HHonors on my behalf.
    Thanks
    Dave M

    • http://loyaltylobby.com/ John O.

      Would you mind taking couple of photos of one of the cards, when you are staying at HGI next time and send those over to me? I could write something about these.

  • Bruce Peak

    I received this response from Accor Le Club when I attempted to join 2 account. That is, my Silver into the Platinum I opened following your report on Loyalty Lobby.

    “We have well received your e-mail dated 29 April 2013 and thank you for your interest in the Le Club Accorhotels.

    Please be advised that your Le Club Accorhotels Platinum account (308103 4 66616762 7) was created through an unofficial link from a travel forum. However, after investigation, your account has been locked due to non targeted market. Therefore, you are unable to access your account now.

    Should you have another open account with Le Club Accorhotels, all you have to do is fill in the form in the Le Club Accorhotels sections of our web site http://www.accorhotels.com:

    - Click on “Join”
    - Choose the program that best meets your needs
    - Then follow the steps to fill in the appropriate form

    We thank you for your loyalty to Le Club Accorhotels.

    Best regards,

    Peter Travis
    Le Club Accorhotels team”

    We use Accor quite a bit and if we are not the “Targetted Market” who is and why do they get a free chance?

    Any suggestions.

    Regards,

    Bruce Peak
    b.peak@iinet.net.au

  • Rod

    Any update on Eva joining Star Alliance. There was an article on line that said Eva announced the date as June 18 but I haven’t seen anything on the Eva or Star Alliance websites confirming this.

    • http://loyaltylobby.com/ John O.

      It should happen around mid-June, but these are not usually confirmed more than a week in advance.

  • http://twitter.com/Mgrinberg Monica

    Can you please send me the link for “le accord platinum”

  • http://www.facebook.com/profile.php?id=100003249714880 이영경

    Hi John,

    http://loyaltylobby.com/2012/09/19/accor-a-club-le-club-accohotels-instant-platinum-status-for-new-accounts-still-available/

    I joined the program.

    But it was not platinum.

    I can upgrade to the Platinum?

    I will need a tier in an Accor hotel.

    LE CLUB ACCORHOTELS

    Card number : 3081031630848340

    I’m begging you.

  • Ed

    Do you know anything about Holiday Inn (IHG brands) no longer offering cash back specifically through mrrebates.com and shopathome.com. I was on mrrebates.com earlier and it showed 6% as usual; just returned to the site to see ‘No Rebate’. What’s this brand doing—-trying to lose as many repeat customers as it can?

    • http://loyaltylobby.com/ John O.

      I am writing a piece about this later today and I have requested some clarification from IHG as well, but won’t get it before Monday or Tuesday.