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A LoyaltyLobby reader sent me an email about maddening experience he had with Hyatt’s “Best Available Room” upgrade benefit for Diamond members.

Whine Wednesdays Best Available Room

Some hotels tend to think that merely upgrading a Diamond member to a Club Room would be sufficient per the T&C’s of the program, but this is not the case and I have experienced it by myself as well. [click to continue…]