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We at LoyaltyLobby receive many emails every day and readers keep writing us most frequently about issues they have with Air Berlin losing their luggage and remain silent how to reimburse the customer.

Air Berlin has had tremendous issues with it’s customer service in many fields, especially the response time and at times simply ignored certain requests entirely. [click to continue…]

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When it comes to staying in Pyongyang, hotel options are limited. Just a handful of hotels are available for tourists and the Yanggakdo is one of them.

The Yanggakdo International Hotel is the largest operating hotel in North Korea, offering about 1000 rooms in 47 storeys. With a height of 170 meters, it is the second largest building of the country, after the Ryugyong Hotel (unfinished and with no foreseeable opening date). The Yanggakdo was built between 1986 and 1992 by a French developer, and opened to the public in 1995.

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A LoyaltyLobby reader sent me an email about an issue with Delta Air Lines and Virgin Atlantic due to a Delta flight delay (was rebooked on KLM in a lower class of service).

Virgin Atlantic DOT Fine

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week. [click to continue…]

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There have been plenty of discussions about how the travel and electronic bans and the hostility towards foreigners in general by the current administration will affect the number of incoming tourists to the United States.

Trump Travel Slump

Marriott released figures indicating that important segment of tourists from the Middle East had made a reduced number of bookings and Emirates yesterday announced capacity cuts to its’ flights to the United States citing the bans as a reason. Now, Tourism Economis has produced a study that tries to quantify the impact in both number of tourists and money that would have been spent in the United States. [click to continue…]

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Hilton announced their Tru (budget) brand early 2016 (read more here) and Tapestry Collection back in January (read more here). Tru is a kind of budget brand and Tapestry Collection is a soft brand for independent hotels that tap into Hilton’s distribution and loyalty programs.

Hilton Honors Tru & Tapestry Collection Gold & Diamond Benefits

Now, Hilton Honors has confirmed the number of points earned at these two brands and what benefits elite members can expect. [click to continue…]

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New York Times ran a very interesting story this morning about an Air Marshal that had forgotten her loaded gun to a lavatory on a Delta flight from Manchester to New York in early April.

Delta Air Marshall

There are currently around 4,000 Air Marshall’s whose job is to “blend” with the passengers and prevent hijackings and other incidents on commercial flights. [click to continue…]

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Seems that Bose has some trouble on its’ hand. The company sells popular noise canceling headphones under the QuietComfort line that is favored by many frequent travelers.

Bose Lawsuit

Bose has an Android and iPhone app that can be used to control the QC35 headphones and other devices. It seems to have come as a surprise to the complainant that the company records all the songs and podcasts that the user listens to and sells this information to third parties. Apparently this is done without giving adequate disclosure. [click to continue…]

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IHG Rewards Club is about to launch their next round of PointBreaks hotels that are available for bookings and stays April 24  – July 31, 2017, although the most popular hotels will drop off the list fast.

IHG Rewards Club PointBreaks Preview April 24 - July 31 2017

IHG Rewards Club just shared with us few PointBreaks properties and they will make the full preview available on Friday. These hotels will then be available for bookings on Monday morning US time. [click to continue…]

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Hilton Honors got rid off award categories back in March 1, 2017 (read more here) and started to price award dynamically valuing points at 0.5 cents each. Hilton did, however, keep the previous category maximums in place (for now).

Hilton Honors 10,000 Points Per Night

Yesterday, I wrote about the Hilton Honors category 1 properties costing just 5,000 points per night (read more here) and today I decided to tackle the category 2 properties requiring 10,000 points per night (141 of them). Hilton doesn’t publish list of hotels by number of points required on its’ website. [click to continue…]