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Turkish Airlines faced a potentially dangerous situation last Saturday as a bomb threat was discovered inside the lavatory, causing the aircraft to return to the stand and being evacuated immediately.

Due to the swift action of crew and ground staff all passengers were able to get off the plane quickly and Turkish was able to provide a new aircraft for the flight to Toronto a few hours later. [click to continue…]

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This week’s Compensation Clinic case comes from a LoyaltyLobby reader’s stay at Club Carlson affiliated Country Inns & Suites property in Canada that failed correctly post the stay.

Compensation Clinic Country Inn Oakville Ontario

Remember that you can always email us, send us a Facebook message or Tweet about the issues you have with hotels, airlines and other travel providers. We’ll feature one new Compensation Clinic each week. [click to continue…]

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Air Canada has become the latest carrier which changed the carry on policy, lifting weight restrictions on bags that can be taken on board the aircraft.

Customers on board Air Canada flights are now permitted 1 standard article and 1 personal item that is no longer limited by weight however the passenger must be able to handle the item alone without help. [click to continue…]

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Hyatt has sent out emails to their members welcoming (and reminding) them that the new World of Hyatt program is about to take off on March 1st 2017.

Most importantly the email also confirms that the complimentary night valid at all Hyatt Hotels (Cat 1-7) will be credited to re-qualified Globalist (Diamond) Members right away on March 1st. [click to continue…]

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There are often posts on Facebook about “gate lice” (people who are ready to board and standing by the gate very early – often non-elite members that would board the very last) and many US airlines now have several boarding groups with appropriate signs to get people line up and the boarding process sped up.

Do You Board First Or Last (Or Somewhere in Between)

Personally, I have never understood why people prefer to wait by the gate when the boarding begins rather than being in the lounge and arriving to the gate just before the gate closes. [click to continue…]