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Here are seven reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions & Comments June 27 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Couple of LoyaltyLobby readers from Canada have been sending me links to this piece by CBC News about Air Canada’s new carry-on luggage crack down.

Air Canada Crackdown

Apparently, the airline wants to boost its ancillary income coming from the checked bags ($25 per piece) and has now started to weight carry-on at the time of checking in or at the gate. [click to continue…]