american airlines

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American AAdvantage is the only Frequent Flier Program in the U.S. that still uses a system of 500 mile based upgrade certificates that the airline either sells or gives away to their frequent fliers which supposedly never expire.

AA UG B737

All other carriers have switched to unlimited domestic upgrades for their Elite frequent fliers, American Airlines only offers these on flights of less than 500 miles distance and for their Executive Platinums. [click to continue…]

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American Airlines has yet another ‘certificate of excellence’ with the latest ATC Report (issued by the Department of Transportation) stating American as the airline with the most flight delays in the U.S.

AA OTPThe DOT issues this report monthly and it reflects not only the performance of airlines in terms of timely operations but also customer service and lapses thereof, taking consumer complaints into account. [click to continue…]

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American Airlines has been sending out targeted offers to instant Gold or Platinum status in their program for 3 month period + fast track offer to keep the status through January 2018.

American Airlines Complementary Gold or Platinum Status

American Airlines has previously had similar targeted offers throughout the years and they are very good way to lure fliers from other airlines (Delta, United and Southwest). [click to continue…]

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It’s Whine Wednesday and I want to bring up a matter that is one of my personal pet peeves when it comes to flying (especially in the U.S.) which is the poor handling of irregular operations such as long delays.

WW Irrops

Last Saturday I flew from Los Angeles to Las Vegas on American Airlines, a ride that is 50 minutes at best which ended up with a 5:20h delay because of missing flight attendants. [click to continue…]

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Everyone likes to get to his destination on time but we all would like to actually get there safely which might be in contrast to what American Airlines management has in mind, keeping schedule performance as first priority.

AAmerican B767

A recent memo of American’s COO set off alarm bells with the pilots union as they interpret it as ‘pilot pushing’ which might lead to compromising safety regulations if followed. [click to continue…]

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A passenger on board an American Airlines flight from Charlotte to Detroit was harassed and discriminated against by a flight attendant who used the public address system to call him out.

American Airlines

The incident which took place in December of 2015 reportedly involved the FA using the PA system to announce the passengers name, seat number and that she would be ‘watching him’. [click to continue…]

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In the past couple of months American Airlines has reportedly received numerous complaints about bed bug infestations on board their aircraft that have bitten many passengers and crew.

AA Bedbug

American Airlines has acknowledged the matter in internal memos and taken measures to sanitize the aircraft, especially the crew bunks where most complaints stem from. [click to continue…]

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This weeks Fabulous Friday will have a look at American Airlines Five Star Concierge Service which the airline offers their First & Business Class customers for a rather steep fee at many locations.

Fabulous Fridays Five StarAmerican offers services such as security and gate escort, connection assistance as well as arrival Meet&Greet against payment, even for their international First Class passengers. [click to continue…]