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A LoyaltyLobby reader sent me an email about maddening experience he had with Hyatt’s “Best Available Room” upgrade benefit for Diamond members.

Whine Wednesdays Best Available Room

Some hotels tend to think that merely upgrading a Diamond member to a Club Room would be sufficient per the T&C’s of the program, but this is not the case and I have experienced it by myself as well. [click to continue…]

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Here’ my pick of five best hotel promotions that you can take advantage of this month. As is always the case, many of the best promotions allow you to dip multiple offers simultaneously.

Top Hotel Promotions November 2014

It has been a while when so many of the programs have worthwhile promotions going on. Even I have trouble finishing them all. [click to continue…]

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This situation with Hyatt’s website has been going on for years. How difficult it is to throw some money on it and build a website that is not down for hours every week?

Hyatt Access Denied

Hotels are complaining that the majority bookings are made using OTA (Online Travel Agents) such as Expedia and, but maybe they should just spend some money ensuring that their own website infrastructure is adequate? [click to continue…]

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This week Compensation Clinic visits one of the Hyatt’s flagship hotels – Grand Hyatt Erawan Bangkok where yours truly was wakened the other Sunday at 9:15AM.

You would think that nobody would their right mind would start renovation work at 9:15AM on Sunday morning that includes heavy jack hammering and drilling, right? Wrong as the above video illustrates. [click to continue…]

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Hyatt monthly 48-hour (October 2014) sale has returned this time under “Relax, Refresh and Save This Season” tag line. You can save up to 30% off of best available rates (BAR).

Hyatt Gold Passport 48-Hour Sale C48OCT October 2014

These rates are valid at select US, Canada, Caribbean and Latin America hotels for stays between November 6 and February 3, 2015. The promotional dates for individual properties may vary. [click to continue…]