by -

On March 15th, I wrote about cryptic email (access here) that Hyatt Gold Passport sent to some Diamond members about their breakfast benefit.

Hyatt Gold Passport Freddie Awards Voting Fraud

The email didn’t make any sense, but a LoyaltyLobby reader sent me a note pointing out an earlier email where Hyatt was soliciting Diamond members to vote for their program on Freddie awards based on the false premise. [click to continue…]

by -

Park Hyatt Zanzibar (the only Park Hyatt in Africa) had its grand opening on March 8th and allowed bookings on starting March 12, 2015.

Hotel Check Park Hyatt Zanzibar

As I was going to be in the Zanzibar island on its opening week, I decided to squeeze in a stay on the opening night on March 12. The hotel had brought up the opening date from March 30th to March 12th. The hotel was not originally accepting reservation for the dates that I was going to be in Zanzibar. [click to continue…]

by -

Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions February 28

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however.

[click to continue…]