IHG

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IHG Rewards Club announced last week (read more here) their 48-hour Winter Sale for more than 600 participating properties in Europe for bookings made between October 31 – November 1, 2014

IHG Rewards Club Winter Sale U

Although the sale was supposed to go live tomorrow, the hotels are now bookable at the sale prices using the links below. [click to continue...]

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You would imagine that InterContinental hotels and Ambassador Service Center would have better things to do on their time than to monitor the minibar consumption of Royal Ambassador members.

InterContinental Royal Ambassador Minibar Benefit Email

One of the InterContinental Royal Ambassador members benefits is complimentary minibar beverages for personal in-room use during paid stay at an InterContinental hotel. [click to continue...]

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IHG Rewards Club announced last week (read more here) their 48-hour Winter Sale for more than 600 participating properties in Europe for bookings made between October 31 – November 1, 2014

IHG Rewards Club Winter Sale U

Now we know that the sale is valid for stays between December 16 and February 14, 2015. There can be some blackout dates such as the December 31, 2014, at many of the properties. [click to continue...]

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One would think that more than 7 weeks into the current Into The Nights-promotion IHG Rewards Club would have finally got its act together, but apparently no.

IHG Rewards Club Into The Nights Promo Chaos Continues

Yesterday, several LoyaltyLobby readers forwarded apology emails that they had received from IHG informing that they (IHG) had decided to withdraw some awarded points from member accounts that were deposited due to “clerical” error”. [click to continue...]

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UK’s Advertising Standards Authority made a ruling on October 15, 2014 (access here), that InterContinental Hotels Group’s Best Price Guarantee ads are misleading and must be changed.

IHG Rewards Club Best Price Guarantee ASA UK Ruling

The complainant’s Best Price Guarantee claim was denied because the charged currency of the 3rd party website was different than that at the hotel’s. ASA found that this currency information was not properly included on the ads advertising the guarantee. [click to continue...]

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When I was staying at the InterContinental Toronto Centre last week, they had quite a membership drive going on with the banner displayed below along with refreshments.

IHG Rewards Club Membership Drive

Although I am a Royal Ambassador member that this banner doesn’t cover at all (shouldn’t IC be promoting an Ambassador program?), I decided to have a look and was surprised about all the incorrect information. [click to continue...]

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A LoyaltyLobby reader who was staying at one of the InterContinental hotels in Asia and who is Ambassador program member emailed me a copy of a Happy Birthday card that he had been given at the checking in.

IHG Rewards Club Ambassador 10th Birthday Prize Promotion

InterContinental Ambassador program has turned 10 years (previous Intercontinental program was known as Six Continents Club) and to celebrate this milestone members are given these cards that come with IHG Rewards Club points. [click to continue...]

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IHG Rewards Club has quietly launched it’s “Anywhere Check-In” for Gold and Platinum members that can request early check-in at eligible hotels using the app and get confirmation when their room is ready.

IHG Rewards Club Anywhere Check-In

I came across this the other day when checking my reservation online for a hotel in Toronto. IHG Rewards Club was selling the idea of this Anywhere Check-In by allowing Gold and Platinum members request early check-in. [click to continue...]