Marriott – Marriott Rewards

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A LoyaltyLobby reader forwarded me an email he had received from Courtyard Kazan Kremlin hotel in Russia where he had been holding a confirmed award reservation for more than 6 months for an August stay.

Courtyard Kazan Kremlin Russia

Apparently there is a swimming competition going in the city and, according to the Courtyard’s email, the hotel is “partially closed”, although rooms are still available for cash. [click to continue…]

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Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions March 14

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions March 7

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]