united airlines

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Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 31 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Here are three reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 11 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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When United Airlines and Continental merged (or Continental took over the much bigger United), they decided to change the benefits associated with the Million Miler program.

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This didn’t go down too well with many of the United’s Million Milers that had used their services for a considerable time to receive these “lifetime” benefits after flying a minimum of one million miles with the airline.  One of them took the airline to court. [click to continue…]