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The “Flyer Friendly” United Airlines was seeking volunteers to get off of their Denver to Aspen flight last week and when there were none decided to bump two passengers that turned out to be Mr. Schiller and his wife.

United Bumps Nobel Laureate

The airlines often oversell flights in anticipation that not all the passengers will show up or that there will be misconnects. When everyone turns up, however, they may have big mess on their hands. [click to continue…]

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United Airlines has now launched a targeted promotion for trying people continue to use its p.s. Flights after moving them from New York’s JFK airport to Newark (that United still calls New York…).

United Airlines MileagePlus PS EWR LAX SFO Promo

You can earn bonus redeemable miles, bonus premier qualifying miles or RPUs (regional premier upgrades). You have to choose between these three options. [click to continue…]

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United Airlines has been sending out targeted bonus offers this week trying to get MileagePlus members to fly more on United and spend more money as well.

United Promo

There are two components for this offers; one is for bonus miles (up to 75K total) based on the segments flown and the other one is to reach certain PQD (Premier Qualifying Dollar) requirements (up to 125K bonus miles). [click to continue…]

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Here are eight reader questions from the past week (so many good questions coming in!) that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

LL RQ J 18 U

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]