United

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Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions February 21

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]

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Yesterday, many were booking tickets originating from the UK on United’s website having the country set to Denmark.

United Airlines Cancels Thousands Of TIckets

Due to a currency conversion error, the price in Danish Kronor (after converted to USD) was about $100 for a first class ticket when it should have been $10K instead. Many had their tickets issued only to find out later that the tickets had been canceled by United. [click to continue…]

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Here are five reader questions from the past week that I have decided to reply to publicly. You can always email me, leave a note or private message on Facebook, or Tweet me with your questions.

Reader Questions January 31 2015

Note that I can shorten the emails and edit them for clarity. I always remove the personal information of both the reader and front line employees. If there are managers involved, I may leave their names intact, however. [click to continue…]