Compensation Clinic: EC261/2004 Case For Condor Cancellation Resulting In 10 Hour Delay

Our Compensation Clinic case this weekend is handling a vacation flight operated by Condor from Hannover, Germany to Rhodes Island in Greece which was cancelled on the day of departure.

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover a Compensation Clinic case here once a week, every Sunday.

Airfare of the Day: Virgin Atlantic BUSINESS CLASS Atlanta to Many European Destinations (FCO/BCN/LIS/NCE/TXL/OSL/ARN/…/) from $2,350 Round Trip

Today’s Airfare of the Day goes to Virgin Atlantic and their basic season business class excursion round trip fares between Atlanta and Europe.

Remember that you can always email me or send me a message via Facebook or Twitter with your airfare-related findings or questions.

Reader Email: The Marriott/SPG Gets Worse – Status Dropped From Reservations?


A LoyaltyLobby reader sent us an email about a situation that appears to affect quite a few elite members at the moment. Marriott/SPG hotels are not aware of their status!

Reader Email The Marriott SPG Gets Worse – Status Dropped From Reservations

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Turkish Airlines 15% Off Flights Through May 31, 2019 (Book By October 4)


Turkish Airlines has launched new 15% off flights offer that is valid for travel through May 31, 2019. You must use promotional code DISCOVER when making the booking.

Turkish Airlines Mobile Discount Fall 2018

Members must book using the app and there are blackout dates around the holidays. The tickets must be issued under this offer by October 4.

IHG Rewards Club PointBreaks Advice For Monday (September 24, 2018)


IHG Rewards Club let us know on Thursday that the new round of PointBreaks hotels would be available for bookings on Monday (September 24) through November 30, 2018. Yesterday, they also published the info on their Facebook page and confirmed that the new hotels would go live at noon EDT and one of the hotels would be InterContinental Mendoza in Argentina.

IHG Rewards Club PointBreaks Advice

IHG changed back in January the number of points these PointBreaks hotels require. In addition to the usual 5,000 points per night, there are hotels now requiring 10,000 and 15,000 points too.

British Airways Is Being Sued In Class Action Lawsuit Over Credit Card Data Hack – You Can Join In To Collect Up To US$1,630

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A large law firm in the UK has started proceedings to sue British Airways over the most recent payment data leak/hack which compromised credit card and personal data of 380,000 customers.

Customers affected by this hack are eligible to join the Group Litigation Order (class action lawsuit) which could net up to US$1,630 (GBP 1,250) per claim though the sum will likely to be much smaller if settled.

Reader Question: SPG/Marriott Merger – Still Don’t Have Correct Lifetime Platinum Premier Elite Status?


A LoyaltyLobby reader sent us a question by email about the missing Platinum Premier Elite Lifetime status that she should have received by now and less than helpful replies received from the customer care.

Reader Question SPG Marriott Merger - Still Don’t Have Correct Lifetime Platinum Premier Elite Status

Remember that you can always email us, send a message via Facebook or use Twitter and include photos too. We’ll try to cover Reader Questions & Comments here several times a week.

Bangkok Airways FlyerBonus Award Sale For Travel September 25 – December 31, 2018 (Book September 24 – October 8)


Bangkok Airways has launched new FlyerBonus award sale that is valid for travel between September  25 – December 31, 2018.

Bangkok Airways FlyerBonus Award Sale Fall 2018

The offer is valid for travel on most if not all Bangkok Airways routes and must be booked between September 24 – October 8.

Hertz Gold Plus Rewards: One Rental = One Free Day (550 Points) For Targeted Members In The U.S. & Canada

Hertz has targeted some members with a promotion offering a one time bonus of 550 Hertz Gold Plus Rewards points which is good for one free rental day.

This is a great way to collect a few quick points with only one rental that could be as quick as a few hours or a day (would this promotion be unlimited I know people who would rent a car every 20 Minutes but that’s not possible in this case).

Le Club AccorHotels Ibis Budget South Korea 500 Bonus Points September 19 – December 1, 2018

Le Club AccorHotels has launched a promotion for stays at two Ibis Budget hotels in South Korea between September 19 – December 1, 2018.

Le Club AccorHotels Ibis South Korea

Members will earn 500 bonus points per stay, free breakfast and a complimentary face mask. Note that this brand is not normally Le Club AccorHotels participating. 

Airlines Can Add Fuel Surcharges Ex-Hong Kong Effective November 1, 2018


Hong Kong Civil Aviation Department today announced changes that will come to effect on November 1, 2018.

Hong Kong

Airlines must advertise all inclusive fares (no teaser prices), they can again set their own fuel surcharges and consumers must be able to opt out from optional charges such as insurance.

LAST CALL: Hilton Honors Southeast Asia Up To 35% Off Flash Sale For Stays Through June 30, 2019 (Book By September 24)

Hilton Honors launched on Monday a Southeast Asia up to 35% off 7-day Flash Sale for stays through June 30, 2019 that is soon ending.

Hilton Honors APAC Sale Last Call

Members can save up to 35% off (non-member discount is capped at 25%) and also get 25% off their F&B expenses. This sale ends early on September 24.

American Airlines Raises Checked Bag Fees For Tickets Issued On/After September 21, 2018

American Airlines is matching the checked baggage fee increases that JetBlue, United Airlines and Delta Air Lines have already instituted.

The fee increase for the 1st and 2nd bag is $5 to $30 and $40 respectively on domestic, Mexico, the Caribbean and Central America itineraries.

Fabulous Fridays: Hotels that Give You a Choice between Breakfast, Brunch, Room Service or Take Out (case ANA Crowne Plaza Kyoto)


We all have been there. There is always one day you do not want to get out of bed for breakfast, especially when late nights are involved. However, when you are at a hotel (and especially if you prepaid for it), most of the time you end up schlepping yourself to the breakfast room.

Image courtesy of

When this breakfast lazyness has happened to me, I’ve always wished the hotel would serve breakfastat at least until noon, but the ANA Crowne Plaza Kyoto has come up with a better idea: they’d let you exchange your breakfast for brunch, or room service!

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