Over the years I have visited the United’s Bangkok City Ticket Office (CTO) several times for various reasons. In the past, one had to sign a so called “bluey” when upgrading someone else using one of the Systemwide upgrade instruments. Also, issuing an award ticket to someone who doesn’t share the same last name with you, used to require this very same process. I have always received very good service either over the phone or during the visit. They had just received some award from United for their 25 years of service.
The United’s CTO in Bangkok is not actually United at all, but rather their General Sales Agent (GSA) called Air Transport Service. They are, however, able to issue all kind of tickets and help with Mileage Plus related issues as well. You should be able to use paper vouchers there too, although I have never tried.
This time I had to get some of my United systemwides to be printed for Lufthansa use and handed to me in Thailand. Normally, United only sends them to the address on file with the Mileage Plus but they can send them to CTO’s as well. They handled the issue and I just picked them up when I was in Bangkok the next time. The FedEx letter from United’s Mileage Plus from the US was waiting for me.
How to find the City Ticket Office? The easiest way is to use taxis that are super cheap in Bangkok. I normally use the Skytrain, however. The nearest station is Sala Daeng. You just need to take the exit which is opposite to the Lumpini Park. After few hundred meters the TMB Bank building, where United is located, is on the left hand side. Just take the elevator to the sixth floor and you are there.
The address is:
TMB Bank Silom Building, 6th Floor
393 Silom Road