Kudos for Both US Airways and Etihad for Crediting Retro-credits Expediently

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This past fall I had quite a few flights on SriLankan and Qatar, but wasn’t quite sure where I would credit them. For me it just didn’t make sense to credit SriLankan flights to their own frequent flyer program, but I wasn’t as sure what I would do with the Qatar flights. I would have come to very close qualifying to a Gold status with Qatar’s Privilege Club due to double elite qualifying miles offer they had during some of my flights.

etihad-retroclaims

At the end I decided to credit the Qatar flights to US Airways’ Dividend Miles, and the SriLankan flights to Etihad’s Guest frequent flyer program. US Airways required the boarding passes and the receipt to be mailed to their address in Arizona. Etihad was happy enough to credit the miles if I would just email the copy of the receipt and all the boarding passes I had. I thought that this process would take weeks and several phone calls before getting these retro credits processed.

To my surprise the miles from SriLankan flights were on my Etihad account in less than a week. Unfortunately I don’t know exactly how long it took for them to credit as I never received any email communication from them.

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US Airways and the postal system worked very well as well. I mailed the boarding passes and the accompanied letter by register mail from Finland on Friday. The following Thursday I received an email from US Airways Dividend Miles service center that they had processed the mileage credit for the Qatar flights that I took.

Have to thank both airlines to have have procedures in place to get these processed so fast. As I posted above, I really thought that this process would take several weeks.

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