Why Selecting Seats On a Multi-carrier Itinerary Cannot Be As Easy As On Air New Zealand?

When I did the multi-carrier redemption couple of weeks ago using Continental miles on Lufthansa, Virgin Atlantic, ANA, Thai Airways, and Air New Zealand, I had the pleasure of trying to get all the seats selected for the itinerary.

For this purpose, I requested from Continental all the carrier specific PNR’s. The Lufthansa’s website allowed be to request seat from all the carriers on this Continental ticketed itinerary, but those seat selections didn’t stick.

Virgin Atlantic, ANA, and Thai required me to call their reservations number to have the seats selected. I used ExpertFlyer first to find out what seats were available on the flights that I was booked on. Especially calling Virgin took forever because there was some snow around in the Heathrow area that had led to numerous cancellations. ANA and Thai were both easier.

But the best of all and the easiest was the Air New Zealand. You only needed the record locator and could do everything online without needing to call the reservations. It makes you wonder, why all the airlines don’t have this. For sure it would decrease the number of phone calls to the reservations that are purely for selecting a seat.

Here are the seat selection screens that I just did for two Air New Zealand flights later today.

Apia to Auckland:

air-new-zealand-seat-request

Auckland to Shanghai:

air-new-zealand-seat-request-akl-pvg

 

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