As Accor has been running quite a few promotions lately to get folks to sign up for their frequent stay program and give them the Platinum status right away, I finally decided to check out couple of their properties when I was in Fiji.
I have already written about my disastrous stay at the Mercure hotel in Nadi and will do the write up about my Novotel experience tomorrow that was acceptable. The stay at the Novotel posted without problems to my A Club account, but the stay at the Mercure is apparently MIA.
Both of these reservations was done one Accor’s website while logged in to the A Club account. I can also see post of the stays on my reservation history. So, these are both linked to my account and my account number MUST have been on file.
Decided to check out how the system of requesting a stay credit for a past stay that hasn’t posted to your account is working. Apparently they want you to scan a copy of your folio and attach it to the request. I didn’t have it on hand so attached a picture of the cockroach that I had in my room there.
Just got the following reply back that this is a no go.
Is this scanning of receipts and sending them to A Club worth of my or anybody’s time? Of course it is not and they very well know that. Hotels are paying for the A Club points awarded for A Club members, and they can simply remove your account number from the reservation so that they don’t have this extra expense. It would be the right thing to A Club to contact the properties and request copies of the past stays that have been reported through their website, and then post the missing points.