Marriott’s Customer Service Email Turnaround Time for Taste of Platinum & Promotion Sign up Requests

Last year, I fell short on my Marriott stays to qualify for a Platinum status. Starwood had their excellent summer promotion and, as a result, I spent most of my summer and fall months at their properties. Marriott offered the Buy Back Elite status, but I decided not to take part of that offer.

Marriott’s summer 2012 promotion just started on June 1st. There are quite a few different options from free night certificates to bonus points. Not sure why, but I wasn’t targeted to ANY of the promotions. My preference would have been the three free night certificates after six stays. I wrote a piece about changing the targeted Marriott promotions by contacting them by phone, email, or via FlyerTalk.

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On June 4th I sent a very brief email to Marriott to sign me up for the Taste of Platinum-challenge and for the free night certificate version of the summer promotion.

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It took Marriott less than 48 hours to get back to me, and sign me up for the Taste of Platinum and for the summer Marriott promotion that I preferred. As a result, I will have a night at a Marriott property here in Bangkok later tonight.

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