Last week, I saw my InterContinental Royal Ambassador status renewed at much less nights than what is the “official” line from the Ambassador service center. I wrote a piece about it and thought that it might be a glitch. Coupel of years back there was huge number of Ambassador members elevated to Royal Ambassador status over the weekend only to find out that they had withdrawn it couple of days later.
So, I sent an email to Ambassador service center at email@example.com asking for clarification on the issues on hand:
1. Line on my Priority Club account states Royal Ambassador renewal
2. Status had been downgraded to Platinum Ambassador on the same site
3. Royal Ambassador should have been valid until the end of September
4. InterContinental.com shows the status as Platinum Ambassador
I sent this email over the weekend and received the following reply back within 48 hours:
Thank you for taking the time to contact the InterContinental Ambassador Service Center.
Foremost, our apologies for the inconvenience this matter has caused.
We would like to take this opportunity to clarify that accounts of Royal Ambassador members are monitored at least two (2) months prior to its expiry date. In your case, your IC stay activity was monitored between the months of July-August 2012.
Please note however that consideration will be given for your stays in particular for the months of August towards September.
In this regard, we would like to confirm that due to your impressive InterContinental stay activity your Royal Ambassador status was reinstated and is now valid through 01 October 2013. Additionally, please allow for your membership portfolio to arrive within seven weeks.
We hope to have provided the necessary information. Should you have further questions, please do not hesitate to contact us at +44 (0) 870 400 9099/ 1-888-211-7996
Of course the email that I sent achieved the result that I had been seeking for. My Royal Ambassador status was extended until the end of September 2013. Obviously the original Royal Ambassador line on my Priority Club account history had been fluke. It is actually funny that they had now changed it to Ambassador Renewal and then another line for Royal Ambassador upgrade.
InterContinental Hotels Group/Priority Club is not known for their IT. It does work, however, for our advantage for most of the time as you can sign up for numerous concurrent promotions that are “officially” targeted.