BMI Diamond Club to Close to Non-UK/South West Pacific Members on December 31

Now, it has finally come – an email from BMI’s Diamond Club about the closure of the program. If your BMI Diamond Club account is not based in the UK or South West Pacific (Australia/New Zealand), your account will close on December 31st, 2012. You can find more information about this on BA’s website.

bmi-diamond-club-closure

The log in to the Diamond Club account will move to www.diamondclub.org or non UK/South West Pacific members.

All members, however, will not be able to earn or burn Diamond Club miles from September 27th onwards except UK members with BMI branded credit cards.

If you are currently holding an award reservation made using BMI Diamond Club miles and you cancel it after December 31st, you will NOT receive any miles back as non-UK/South West Pacific Member. You will, however, receive back taxes/fees that you paid.

Conclusion

If you have BMI Diamond Club account and some miles in it, you should just go ahead and link it to British Airways Executive Club account and do the miles transfer. There is really no point keeping miles on BMI Diamond Club account after all earning and burning options have been closed.

But British Airways could have just easily opened an Executive Club account and transferred all the remaining Diamond Club points there for members that haven’t done it by themselves. By not doing so, British Airways is able to clear their books from liability that these existing miles represent.

 Here’s the full information from British Airways:

With the closure of www.flybmi.com on 28 October 2012, there are some important changes to the Diamond Club.

UK members

From 28 October 2012, UK Diamond Club members will no longer be able to earn destinations miles, other than through a bmi Credit Card account from MBNA.

You can continue to log into your account through our new website, www.diamondclub.org, which will be available from 27 October 2012.

In order to redeem destinations miles you can transfer them 1:1 to Avios with the Executive Club.
After you have transferred your miles you can spend your Avios on flights, upgrades, hotels and car hire.

See ‘Transferring your destinations miles’ below.

South West Pacific members

We are currently reviewing the options for our Diamond Club members who live in the South West Pacific.

From 28 October 2012 you will no longer be able to earn or redeem destinations miles and your account and destinations miles balance will be frozen until further notice.

You will be able to log into your account to check your balance and update your details through our new website, www.diamondclub.org, which will be available from 27 October.

Members outside the UK and South West Pacific

For members outside of the UK and South West Pacific, the Diamond Club will close on
31 December 2012.

From 28 October 2012, you will no longer be able to earn or redeem destinations miles.

In order to redeem destinations miles you can transfer them 1:1 to Avios with the Executive Club. After you have transferred your miles you can spend your Avios on flights, upgrades, hotels and car hire. See ‘Transferring your destinations miles’ below.

You will be able to log into your account to check your balance and update your details through our new website, www.diamondclub.org, which will be available from 27 October.

Frequently Asked Questions

Take a look at our Frequently Asked Questions for more information about the changes and what they mean for you.

Read our FAQs

Transferring your destinations miles

You can transfer as many destinations miles to Executive Club Avios points as you like at the rate of 1:1.

Simply log in to your Executive Club account and go to the ‘Manage My Account’ page. Here you’ll find a link to the transfer destinations miles tool under the ‘Your Options’ section.

Before you start a transfer please ensure that your contact details, including your name, email address and date of birth are up to date in both your Diamond Club and Executive Club accounts.

Transfers can be made between individual accounts, but unfortunately transfers into Household Account balances are not possible.

After 31 December 2012 this transfer facility will not be available for members outside UK.

Transfer your destinations miles now

Tier matching for Diamond Club Silver and Gold members

If you are a Diamond Club Gold or Silver member, you can apply for matching tier status within the Executive Club.

Please note that the ability to apply for matching tier status within the Executive Club ends on
31 December 2012 for all members.

Not currently a member of the Executive Club?
In order to tier match from your current Diamond Club status to a new Executive Club account, you will need to join the Executive Club via our dedicated enrolment page.

Join the Executive Club

If you are a Diamond Club Gold or Silver member:
Once you have enrolled in the Executive Club as a Blue member please complete the online tier match form.

If you are a Diamond Club Blue member:
There is no need to complete the tier match form.

Complete the online tier match form

Already a member of the Executive Club?

If your Diamond Club status entitles you to a higher status than you currently have with the Executive Club, you will need to complete a tier matching form.

Complete the online tier match form

Frequently Asked Questions

Last updated: Friday 28 September 2012

The Future of the Diamond Club

For full information on the changes and what this means for you please see the questions and answers below.

Diamond Club and Executive Club – general questions

As a UK-based Diamond Club member, how can I check my destinations miles balance after 27 October 2012?

As a UK based Diamond Club member, you will be able to use our new Diamond Club website www.diamondclub.org which will be available from 27 October onwards

As a non-UK or South West Pacific based Diamond Club member, how can I check my destinations miles balance after 27 October 2012?

As a non-UK/SWP based Diamond Club member you will be able to log into your Diamond Club account and check your mileage balance online at www.diamondclub.org, which will be available from 27 October onwards.

As a non-UK or South West Pacific based Diamond Club member, what will happen to my account and destinations/status miles after 31 December?

As a non-UK based Diamond Club member your Diamond Club account will close on 31 December 2012. Any destinations or status miles remaining in your account on this date will automatically expire. Remember to transfer your destinations miles to Avios and request your tier match via the online tier match form.

To request the transfer you must log into your Executive Club account, select ‘update my details’ from the left hand navigation menu and then select ‘Combine my Avios’ from the list of options on your screen.

> Complete the online tier match form

As a South West Pacific member (i.e. Australia/New Zealand), what will happen to my account?

We are currently reviewing options for our customers who live in the South West Pacific. We will freeze your Diamond Club account and destinations miles balance until further notice but assure our members in the South West Pacific that your loyalty is important to us and we will do everything we can to complete this review quickly.

What if I have a query as a South West Pacific member?

We have created a new website at www.diamondclub.org which will be available from 27 October 2012. Queries can be submitted using the online ‘Contact Us’ section or by contacting the Diamond Club call centre.

As a Diamond Club member, which British Airways lounges can I access using my Diamond Club membership card before 31 December?

Gold Diamond Club members can access the Galleries First lounge, Galleries Club lounge and Arrivals lounge at London Heathrow Terminal 5. Gold Diamond Club members can also access the London Gatwick British Airways First and Club lounges as well as the London Gatwick Sofitel arrivals lounge.
Please note that Gold members may take one guest into the lounge, but guests are not permitted in the arrivals lounges.

Silver Diamond Club members can access the Galleries Club lounge at London Heathrow Terminal 5 and the British Airways Club lounge at London Gatwick. Silver members may take one guest into the lounge.

Please bring your membership card with you as you may be asked to present this in order to gain access to the lounge.

What if I currently hold lifetime Gold status at the Diamond Club?

British Airways does not offer an unlimited or lifetime tier status. Diamond Club Lifetime Gold customers will therefore be invited to join the Executive Club Gold tier for a minimum of one year.

Are you closing Diamond Club?

The Diamond Club is moving to a UK only programme on 31 December 2012. This means that the Diamond Club programme outside of the UK and South West Pacific will close on this date. As a UK based Diamond Club member you can continue to collect destinations miles with a bmi Credit Card from MBNA. We will be in touch with members in South West Pacific in due course to advise the options available to them.

Diamond Club and Executive Club – existing award bookings

Will my future award booking with a Star Alliance airline, Virgin Atlantic, Qatar, Jet Airways, Transaero, BA, bmi baby/regional be honoured?

Any existing bookings you have with any Star Alliance airlines, Virgin Atlantic, Qatar, Jet Airways, Transaero, British Airways or with bmi regional will be honoured and you can travel as planned.

Due to the fact that bmi is no longer a member of the Star Alliance, and Virgin Atlantic is no longer a partner of the Diamond Club, you will not earn any destinations or status miles on any future bookings with these airlines. You can continue to collect destinations or status miles when you fly with bmi regional until 30 September 2012.

You can continue to collect destinations miles when you fly with Qatar, Jet Airways, Transaero and British Airways until 27 October 2012. Bmi baby ceased operation on 9 September 2012.

Can I cancel or amend my future award booking with a Star Alliance airline, Virgin Atlantic, Qatar, Jet Airways, Transaero, BA or bmi regional?

Unfortunately you will be unable to amend any existing bookings you have with any Star Alliance airlines or with Virgin Atlantic. You can continue to amend any existing bookings you have with bmi Regional until 30 September, or with Qatar, Jet Airways, Transaero and British Airways until 27 October after which you will be unable to make any amendments to your booking.

You can choose to cancel any future award bookings you have with any previous or existing bmi air partners at any time.

As a non-UK based Diamond Club member with a future award booking – what is the refund policy if I want to cancel my booking after 27 October?

As a Diamond Club member based outside of the UK, if you choose to cancel an existing award booking after 27 October 2012 you will receive a full refund of any cash and destinations miles paid when the booking was made. Please note that you must transfer any destinations miles to your Executive Club account before 31 December 2012 when the Diamond Club programme closes outside of the UK and in Australia and New Zealand.

As a non-UK based DC member with a future award booking – what is the refund policy if I want to cancel my existing booking after 31 December?

As a non-UK based Diamond Club member, if you choose to cancel an existing award booking after 31 December 2012 you will receive a full refund of any cash paid when the booking was made. Unfortunately you will not receive a refund of any destinations miles paid due to the fact that your non-UK based Diamond Club account will be closed from 31 December onwards.

As a UK-based Diamond Club member with a future award booking – what is the refund policy if I would like to cancel my future award booking?

The normal refund policy will apply for any cancelled award bookings. You will receive a full refund of any miles and cash paid for the booking. Any refund of destinations miles will be made into your Diamond Club account.

Diamond Club and Executive Club – earning

As a Diamond Club member which airlines can I continue to earn destinations miles with when I fly?

You can continue to earn destinations miles when you fly with bmi, British Airways, Qatar, Jet Airways and Transaero.  Please note that if you have a booking with any of these airlines where the date of travel is after 27 October, your booking will be honoured however you will not earn destinations miles.

As a Diamond Club member which airlines can I continue to earn status miles with when I fly?

You can continue to earn status miles when you fly with bmi or bmi Regional. Please note that you will no longer earn status or destinations miles when flying with bmi Regional after 30 September.  You can continue to earn status miles when you fly with bmi until 27 October 2012.

As a Diamond Club member which airlines can I no longer earn destinations miles with when I fly?

You can no longer earn destinations miles when you fly with any Star Alliance airlines or with Virgin Atlantic. You will no longer be able to earn destinations miles when you fly with bmi Regional after 30 September 2012.

As a Diamond Club member which airlines can I no longer earn status miles with when I fly?

You can no longer earn status miles when you fly with any Star Alliance airlines. You will not earn any destinations or status miles when you fly with bmi Regional after 30 September 2012.

As a Diamond Club member, can I continue to purchase destinations miles?

Yes, you can continue to buy destinations miles online until 27 October 2012.

As a UK-based Diamond Club member, which non-airline partners can I continue to collect destinations miles with?

You can continue to earn destinations miles with bmi partner hotels, when shopping online and with your bmi Credit Card account from MBNA. Please note that after 27 October you will only be able to collect destinations miles using a bmi Credit Card account from MBNA

As a non-UK based Diamond Club member, which non-airline partners can I continue to collect destinations miles with?

You can continue to earn destinations miles with bmi partner hotels and when you shop online. You will no longer be able to earn destinations miles after 27 October 2012.

As a Diamond Club member which non-airline partners can I no longer collect destinations miles with?

You can no longer earn destinations miles with bmi hotels, Europcar or Purple Parking.

As a UK based Diamond Club member, how can I collect destinations miles after 27 October?

You will be able to continue collecting destinations miles after 27 October using a bmi Credit Card account from MBNA

As a non-UK based Diamond Club member, how can I collect destinations miles after 27 October?

The Diamond Club is moving to a UK only programme, and as a non-UK based Diamond Club member you will be unable to earn destinations miles after 27 October 2012. Any destinations miles that remain in your account after this date should be transferred to Avios with the Executive club before 31 December 2012 when the non-UK programme closes.

As a Diamond Club member with a future booking on British Airways, how can I earn Avios and tier points with the Executive Club on my booking?

After 27 October you will no longer be able to earn destinations miles with the Diamond Club, therefore if your Diamond Club number is linked to a future British Airways flight booking you should update your booking with your Executive Club number in order to earn Avios and Tier Points through your Executive Club account instead.

Diamond Club and Executive Club – redeeming

As a Diamond Club member, which airlines can I continue to redeem destinations miles with?

You can continue to redeem destinations miles for flights with bmi, British Airways, Qatar, Jet Airways and Transaero. You will not be able to redeem destinations miles after 27 October, however you will be able to transfer your destinations miles into Avios with the British Airways Executive Club.

As a Diamond Club member, which non-airline partners can I no longer redeem destinations miles with?

You can no longer redeem destinations miles for bmi hotel and Europcar discount vouchers or for treats.

As a Diamond Club member, how do I redeem destinations miles after 27 October?

If you would like to redeem destinations miles after 27 October, you will have to transfer them 1:1 to Avios with the Executive Club. You can then redeem your Avios for flights with British Airways, oneworld airlines and British Airways partner airlines, hotels and car hire.

Diamond Club and Executive Club – transfer tool and tier match

As a Diamond Club member, how do I transfer my destinations miles to Avios?

In order to transfer destinations miles to Avios you must become a member of the Executive Club. Please ensure that the details on your Diamond Club and Executive Club accounts match, including name, email address and date of birth – this will allow us to process your request. To request the transfer you must log into your Executive Club account, select ‘update my details’ from the left hand navigation menu and then select ‘Combine my Avios’ from the list of options on your screen. To complete the request, simply follow the instructions on your screen.

As a UK based Diamond Club member when does my ability to transfer destinations miles to Avios end?

You can continue to transfer destinations miles to Avios until further notice. Please note that you will only be able to collect destinations miles using an MBNA credit card from 27 October onwards. In order to redeem destinations miles collected through your bmi Credit Card account from MBNA after 27 October, you will have to transfer your destinations miles to Avios.

As a non-UK based Diamond Club member you will be unable to check your mileage balance online after 27 October. You can call the Diamond Club to check your mileage balance or you can view your destinations miles balance through your Executive Club account when you use the transfer tool.

As a non-UK based Diamond Club member, when does my ability to transfer destinations miles to Avios end?

You can transfer destinations miles to Avios until 31 December 2012. Any destinations miles remaining in your account after this date will automatically expire when the non-UK programme closes.

As a Diamond Club member, can I transfer my status miles to the Executive Club?

No, status miles are non-transferable. If you hold Gold or Silver Diamond Club tier status British Airways will match your tier within the Executive Club.

As a Gold/Silver Diamond Club member, how do I tier match within the Executive Club?

If you would like to tier match within the Executive Club, you must visit ba.com and complete the online tier match request form. Your request to tier match may take up to 21 working days to be processed. Please note that you must join the Executive Club before you request to tier match if you are not a member already.

As a Gold/Silver Diamond Club member, until when can I request to tier match within the Executive Club?

 You can request to tier match within the Executive Club until 31 December 2012.

As a Gold/Silver Diamond Club member, how long will my tier match within the Executive Club last?

 When you tier match within the Executive Club you will be given your new tier status for the remainder of your existing Executive Club membership year, and the full membership year following.

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