Hilton has implemented quite a few options for hotels to upsell after the reservation is done. I have already written about the Nor1 and eUpgrade options that tend to pop up on confirmation emails and when you check your reservations online. I have not, however, written about this “Request Upon Arrival” option.
You can see this option on your reservation list. I just made three bookings for Kuala Lumpur this week and the option is shown on both Hilton reservations but not on the DoubleTree one.
When you click the link, you are then presented with the options that the hotel has chosen. In this case, the list is rather long.
I think that Hilton should think this upsell approach very carefully. Now, they have Nor1, eUpgrade, and Request Upon Arrival-options.
Why Hilton has so many different options and do travelers really want to be nickel and dimed?