Hilton’s “Request Upon Arrival” Option

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Hilton has implemented quite a few options for hotels to upsell after the reservation is done. I have already written about the Nor1 and eUpgrade options that tend to pop up on confirmation emails and when you check your reservations online. I have not, however, written about this “Request Upon Arrival” option.

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You can see this option on your reservation list. I just made three bookings for Kuala Lumpur this week and the option is shown on both Hilton reservations but not on the DoubleTree one.

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When you click the link, you are then presented with the options that the hotel has chosen. In this case, the list is rather long.

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Conclusion

I think that Hilton should think this upsell approach very carefully. Now, they have Nor1, eUpgrade, and Request Upon Arrival-options.

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Why Hilton has so many different options and do travelers really want to be nickel and dimed?

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