On December 9th, I wrote about terms and conditions changes that Hyatt had quietly introduced and hadn’t informed the program members at all.
There were four major changes that may affect you:
1. Walk in guests (no prior reservation) may not be eligible to earn Hyatt Gold Passport points regardless of the rate paid.
2. Guest must be a Hyatt Gold Passport member to earn miles on program partners.
3. Paying for dining & spa charges partially using points, the rest will become ineligible charge for point earnings purposes.
4. Platinum Extras Award have been discontinued
Now, Hyatt has changed the terms and conditions again and deleted the part that walk in guests may not be eligible for points regardless of the rate paid.
At the time, I wrote:
This change makes very little sense. Why Hyatt deny points/stay credit from guests that don’t have prior reservation and pay an eligible rate? Sometimes plans may change at the very last minute and Hyatt’s website often is down. If you are paying an eligible rate, you should receive points and stay credit.
Now, this has been deleted and rightfully so. This change made absolutely no sense at all.
Conclusion
I am not a huge fan quietly changing terms and conditions that would adversely affect Hyatt Gold Passport members. Glad that they made the right choice and will continue to award points for walk in guests as well considering how often Hyatt’s website is down.
