LoyaltyLobby reader forwarded me an email that they had received from the Ambassador service center regarding Ambassador benefits on award stays:
Here what is says on Terms and conditions:
When staying on Reward Nights, all Ambassador and Royal Ambassador privileges apply with the exception of upgrades, free Pay TV film per stay, 24 hour guaranteed room availability, 8:00am early check-in and complimentary mini bar beverages. Ambassadors are charged Single Rate for Double Room Occupancy.
The room upgrade & complimentary pay TV are the two benefits that are not included.
Royal Ambassador Benefits
The situation is worse with Royal Ambassador members that won’t get their better upgrade, 8AM check-in & complimentary minibar beverages in addition to pay TV.
Time For IHG/Priority Club To Honor Benefits On Award Stays As Well
None of the other hotel programs that I participate to, treat award stays any different from paid stays when it comes to status related benefits. It is really time for InterContinental Hotels Group/Priority Club to fix this issue.
The fact that most of the hotels are franchised, independently owned and operated, doesn’t really change the equation and is a very weak argument. The situation is exactly the same with other hotel chains as well. Is the Ambassador service center able to provide a list of hotels that do honor the benefits?
IHG/Priority Club really should step up to the plate and start honoring the status related benefits on award stays as well.
Most of the InterContinental hotels that I have been to have extended (most of) the Royal Ambassador benefits even on award stays. I do understand, however, that it is never guaranteed and it usually helps if you have had paid stays with them previously.