Ambassador (Royal Too) Benefits On Award Stays

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LoyaltyLobby reader forwarded me an email that they had received from the Ambassador service center regarding Ambassador benefits on award stays:

intercontinental-ambassador-benefit-award-stay

Here what is says on Terms and conditions:

When staying on Reward Nights, all Ambassador and Royal Ambassador privileges apply with the exception of upgrades, free Pay TV film per stay, 24 hour guaranteed room availability, 8:00am early check-in and complimentary mini bar beverages. Ambassadors are charged Single Rate for Double Room Occupancy.

Ambassador Benefits

ambassador-benefits

The room upgrade & complimentary pay TV are the two benefits that are not included.

Royal Ambassador Benefits

ra-ambassador-benefits

The situation is worse with Royal Ambassador members that won’t get their better upgrade, 8AM check-in & complimentary minibar beverages in addition to pay TV.

Time For IHG/Priority Club To Honor Benefits On Award Stays As Well

None of the other hotel programs that I participate to, treat award stays any different from paid stays when it comes to status related benefits. It is really time for InterContinental Hotels Group/Priority Club to fix this issue.

The fact that most of the hotels are franchised, independently owned and operated, doesn’t really change the equation and is a very weak argument. The situation is exactly the same with other hotel chains as well. Is the Ambassador service center able to provide a list of hotels that do honor the benefits?

Conclusion

IHG/Priority Club really should step up to the plate and start honoring the status related benefits on award stays as well.

Most of the InterContinental hotels that I have been to have extended (most of) the Royal Ambassador benefits even on award stays. I do understand, however, that it is never guaranteed and it usually helps if you have had paid stays with them previously.

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