The Stones Hotel – Legian Bali (Marriott Autograph Collection) – Review Of My Stay

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This was my first ever stay at Marriott Autograph Collection hotel. I am not 100% sure what this hotel brand stands for, but I would imagine it to be  something too different and bold to be branded as Marriott or Renaissance.

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There is another Marriott chain hotel in Bali – Courtyard that is located in the most southern part of the island called Nusa Dua.

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Location

The hotel is located on a busy stretch of Legian very close to Kuta. The location of the hotel on Google maps is incorrect (or at least was at the time of writing this piece).

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Note that coming and going from the hotel by car can take quite some time because the street in front of the hotel is one-way.

The traffic can be very hectic at time if you are coming or going to the airport. It shouldn’t take more than 30 minutes at times of no traffic jams and maybe an hour if the traffic is heavy.

Check In

As this is an Autograph Collection hotel, there isn’t separate check in area for Marriott Rewards Gold or Platinum members. Luckily there was no line at the time we checked in.

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The status that I have with the Marriott Rewards hadn’t transferred correctly to the hotel, but once I showed the card, the room was upgraded to a suite and Platinum arrival gift option offered.

Suite 547

I was positively surprised about the quality of the suite and the tasteful way it was decorated.

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This suite was an inner corner one and had two balconies.

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One with the “show” bath tub that you cannot really use without closing the curtains.

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And another one with couple of chairs and an ash tray.

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You had a lovely view of the pool area from the balcony.

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One weird design feature of the suite was the combined closet/bathroom/shower. Also, the air conditioning was noisier in the bedroom compared to the living room side.

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The suite had the dirtiest water glass I have ever seen.

Pools

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The best part of this hotel is the pool area that takes most of the courtyard.

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You have an island with chairs.

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Hammock garden.

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Cabanas around the side that doesn’t have hotel building.

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There was a small jacuzzi side as well.

Fitness Center

The signage from the lobby to the fitness center could have been better.

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The fitness center was spacious and well equipped, but they had gone cheap on the brand of the equipment purchased.

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You usually see LifeFitness or Precor equipment at hotels, but this hotel had chosen some brand that I had never come across before at hotels previously – called Matrix. It just felt cheap.

Food & Beverage Outlets

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The pool area had a pool bar and the restaurant, where the breakfast is served, also had an outside seating area and food preparing station.

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Bad service during the seating  put me off and I lost my appetite, so cannot comment the quality of the breakfast. It did look fine, however.

Check Out

I don’t usually have a section for the check out, but here’s where everything fell apart. There was a line that wasn’t moving and originally only one person working. I requested that they page more people to work on the front desk (shouldn’t they do this automatically?) and sat down to wait.

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Someone else came to work as well, but more people showed up to check in. As there was no elite check in/out area, I just said that they can check me out and email me copy of the folio. I had my rental car waiting and was going to drive to Ubud.

Basically, I was held “hostage” at the car gate until a manager came to confirm that they can check me out. Not sure why this was required as I had guaranteed the reservation with a credit card and the hotel had authorized twice the room rate with taxes.

Conclusion

I really loved the décor and design of the hotel, the suite I had, and the pool area.

Unfortunately, the quality of the service provided was not what I have come to expect at Marriott affiliated hotel. The departure experience was the worst I have ever had.

 

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