LoyaltyLobby reader forwarded me an email that he had received from Club Carlson about his future award reservation at the Radisson Hotel Orlando – International Drive that had left the Radisson chain to become Allure Resort & Spa.
This Club Carlson property was very popular destination for redeeming points, as it used to be only 9,000 points per night, although this was raised to 28,000 per night during the last devaluation round.
Dear Mr. LoyaltyLobby Reader,This is to advise you that the former Radisson Hotel Orlando –
International Drive is no longer a Radisson as of August 5th. They are
now Allure Resort & Spa.
Our records indicate that you have a room reserved to arrive on December
# for one night.
The former Radisson Hotel Orlando – International Drive will be honoring
your Club Carlson redemption reservation. However, if you should need
to make any changes to your reservation, or if you need to cancel,
please contact our office at least two business days prior to arrival.
Making any adjustments or cancellations directly with the hotel will
result in the forfeiture of your points as the hotel can no longer
access our systems.
Please feel free to reply by e-mail or call if you have any questions.
Our office can be reached at 1-800-967-9182.
In this case, the Allure Resort & Spa will honor the award reservations that were done previously, but you couldn’t do any other changes than canceling the reservation and have your points deposited back to your account.
It is not uncommon to hotels drop from one chain to become independent or to join other brand. I wrote an article last year, what can happen with award and paid reservations and what you should consider. You can access that article here.
It is nice to see that Club Carlson is working with properties leaving the chain to ensure that award reservations are honored, as this is not always the case. You won’t, however, receive any possible status related benefits at this newly reflagged Allure Resort & Spa.