IHG Rewards Club released their Point Breaks for November 1 to January 31, 2014-period earlier today (read more here) and it took sometime for the online booking tool to reflect the discounted pricing.
There seems to be some serious booking issues with this Point Breaks release that I have not encountered previously. Some readers have also reported the same problems that I encountered.
The booking system quotes (see above) the correct 5,000 points per night price and confirms it (see below).
But then withdraws the regular number of points from your account without any warning.
You will only realize this when you receive the email confirmation or check your account balance.
If you don’t have enough points for the entire stay at the higher number of points required per night, IHG won’t confirm the reservation.
You can use the award calendar to show the available dates. (Note that date that I had reserved earlier is now completely sold out using points.)
Here’s what you need to do if you encounter similar problem:
1. Call IHG Rewards Club or the Ambassador hotline
2. Tell them the problems that you have encountered during the booking process. The agents can manually book the Point Breaks rate as long as there is regular award inventory.
Seems that IHG’s reservation system is unable to handle award pricing changes correctly and update the pricing to all of their channels/servers simultaneously. I am glad that the IHG Rewards Club’s Customer Care is able to fix these issues, however.
Seems that some properties may have extremely limited number of nights available at the discounted Point Breaks rate. It used to be that the entire inventory was first available, but when certain quota was reached the hotel was just dropped off of the Point Breaks list.