Expedia “Enhances” Its Best Price Guarantee

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Expedia has made a small but at the same time significant change for some to its Best Price Guarantee program (later BPG) and how the $50 BPG coupons are issues.

expedia-best-price-guarantee

I wrote about earlier this year about by rather painless BPG experience with Expedia (read more here) and about the Expedia’s margins on hotel bookings (read more here).

Expedia used to issue the $50 BPG coupon and the price difference immediately at the time of processing the guarantee, but this has now changed. Expedia will now issue the $50 BPG coupon 6 to 8 weeks after the travel has been completed.

Apparently, some were taking Expedia on a ride and making these claims and canceling/refunding the reservations after getting the coupon issued. Obviously this was not the intention of the program and Expedia has now closed this loophole.

Email from Expedia BPG on November 4:

We have already approved your request and initiated a refund in the amount of USD1.83 to the original form of payment used during your purchase. The time it takes to post to your account will depend on how quickly your credit card company processes these funds.

In addition, our records also show that we have added a $50 Best Price Guarantee Coupon to your account. Once signed in, access the “My Account” link and select the “View My Coupons” link to view the coupon and its terms of use.

Email from Expedia BPG on November 8:

We have approved your request and initiated a refund in the amount of USD3.06 to the original form of payment used during your purchase. The time it takes to post to your account will depend on how quickly your credit card company processes these funds.

We will add a $50 Best Price Guarantee Coupon to your account within 6-8 weeks after you have completed your travel. Changed or cancelled bookings are not eligible to receive the coupon.

Conclusion

It is bit annoying that you now have to wait for 6 to 8 weeks after the travel has been completed for the $50 BPG coupon.

But if that is the price to stop the scammers taking advantage of this programs, I guess that there is no other way?

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