The other program announcement that Hyatt did on Sunday, was to change the expiry date of points & account from 12 months to 24 months in case of no account activity.
Hyatt is spinning this as a positive enhancement to the program, when in fact it is not.
The current terms and conditions:
A member’s Hyatt Gold Passport membership may be discontinued at Hyatt Gold Passport’s discretion if a member does not record Hyatt Gold Passport points, or Travel Partner miles or M life Tier Credits for a stay at a Hyatt hotel or resort activity during any consecutive 12-month period. All Hyatt Gold Passport points in the account will be forfeited at that time.
The new terms and conditions:
In addition, starting January 7, 2014, Hyatt Gold Passport accounts that accrue 24 consecutive months of inactivity will be closed and all Hyatt Gold passport points in that account will be forfeited at that time.
The terms and conditions went from “may be discontinued” to “will be closed”. Quite a difference, right?
For now, Hyatt has NOT closed accounts and forfeited points for prolonged inactivity. The new wording is certain that accounts will start to be closed for inactivity lasting 24 months.
Hyatt lists number of activities that can be used to extend the expiry:
- Earn or redeem points for stays at Hyatt hotels and resorts, on dining and spa treatments, and for stays at participating M life properties
- Purchase or combine points, transfer Free Night Awards or convert points to miles
- Maintain a Hyatt Credit Card account
- Earn credits with a Travel Partner or M life Tier Credits for stays at a Hyatt property
Expiring points from accounts that haven’t had any activity for a while is likely the easiest an fastest way to lower the book liability of the outstanding points.
Hyatt has had very customer friendly approach of not expiring points even when they could per the current T&C’s. The 24 months inactivity period, however, is longer than what Hilton HHonors or SPG offer.
This “enhancement” is not beneficial for current Hyatt Gold Passport members.