Starwood Preferred Guest (SPG) made an announcement yesterday that the expiry of December 31, 2103, Suite Night Awards (SNA’s) has been extended to April 30, 2014.
Here’s the SPG announcement:
SPG would like to give you more time to enjoy your Suite Night Awards™ — so Award expiration is being extended! Awards that were due to expire on December 31, 2013, now won’t expire until April 30, 2014. Members will see this extension reflected in their account tomorrow.
Here’s a quick refresher about these Awards: a Suite Night Award is a room upgrade confirmed within five days of arrival. Suites, junior suites and premium-view rooms are all upgrade options. You can use your Awards anytime during paid stays, Free Night Award stays and Cash & Points stays.
SPG announced suite night awards after Hyatt had had confirmable suite night awards for several years for their Diamond members.
The main difference is that one of the SPG Platinum benefits is space available suite upgrades at the time of checking in and Hyatt’s Diamond benefit is only the best available room.
You can confirm Hyatt’s Diamond Suite as far in advance as availability exists and each is valid for up to 7 nights. Diamond members get four of these yearly and you can use them only at paid rates.
SPG Platinum members receive 10 SNA’s for reaching 50 nights. Each SNA is valid for one night upgrade to a suite and can only be confirmed no longer than five days in advance of your stay. You can use SNA’s in all paid and rewards stays.
Why I think that SPG should go away with SNA’s?
– Can only be confirmed 5 days in advance
– Properties are not required to make all select standard suites available for SNA’s (they must for space available Platinum upgrades at the time of checking in)
– Doesn’t create any more upgrade inventory compared to space available upgrades
– SPG’s system for applying SNA’s is buggy
– Some properties may be hesitant to upgrade unless you have used a SNA
– Allow upgrading max 20% of your nights
SPG should do the right thing and scrap these crappy SNA’s altogether or make the suites confirmable at the time of making the reservation. In their current form the SNA’s are useless.