SPG made an announcement week ago that the unused Suite Night Awards (SNA’s) that were set to expire on December 31, 2013, would be extended until April 30, 2014 (read my piece here).
I argued that SPG should ditch these SNA’s or make the upgrades available at the time of booking ala Hyatt.
Here’s on example how buggy the SPG’s system really is. I have two identical reservations for a Sheraton property in Bangkok. I could apply SNA for one of the reservations but not for the other.
None of the reasons, why SNA couldn’t be applied, is a valid one.
I am sure that calling the SPG Platinum Concierge or chatting online with them would have the situation rectified. But shouldn’t SPG have fixed these issues by now? This ain’t a new program…..