IHG Rewards Club Terms & Conditions Update: Free Internet (Not What Was Promised In March 2013)


IHG Rewards Club made an announcement back in March, 2013 (read more here) that the internet access at all hotels worldwide would be complimentary for all IHG Rewards Club members starting on January 1, 2014, and for Gold and Platinum members starting from July 1, 2013.


Now, the IHG Rewards Club has updated the terms and conditions of the program (access here) and backpedaled on the promises made in March, 2013:

Internet Access for Members: Beginning January 2014, standard internet access will be available to all IHG® Rewards Club members at no additional cost at all IHG hotels located in the Americas, Greater China, Asia, Middle East and Africa with or without a hotel reservation and/or qualifying stay. Furthermore, IHG® Rewards Club Elite members will be provided standard internet access at no additional cost at all IHG hotels in Europe. Internet availability and accessibility in common areas vary by hotel. Internet accessibility, speed, and connectivity in common areas and guest rooms vary by hotel. Details regarding a property’s internet accessibility will be available at the hotel’s registration desk. Please note that The Venetian® and The Palazzo®, an InterContinental Alliance® Resort, do not offer the Free Internet Access benefit, which is instead included in the daily resort fee.

The internet in Europe will not be free for all IHG Rewards Club members on January 1, 2014. It will be complimentary only for Gold and Platinum members.

Also, the terms and conditions don’t mention Australia, New Zealand and Oceania at all. Is the internet going to be free only for elite or all of the members (or none at all)?


IHG Rewards Club has now changed the promise it made that the internet would be free WORLDWIDE for all IHG Rewards Club members starting on January 1, 2014, as the internet access in Europe will be complimentary only for elite members.

It is still unclear, what the situation is regarding Australasia/Oceania.

The free internet has been a disaster at many properties that just don’t have the adequate bandwidth to serve all the guests. Some hotels have introduced tiered internet and are offering “premium” (read working) internet at a price, when the free internet is useless. You can read more about the “free” internet problems at IHG properties here.

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