Whine Wednesdays: Hotel Concierges


Am I the only one that have rarely have use for a Hotel Concierge and when I do try to use them you get wrong or outdated info?


I barely use hotel concierges as I usually find more up to date, better and objective information just doing few a Google searches.

This past week, I inquired about getting from Papeete to Bora Bora by boat. I thought that it would be interesting way to go one-way and then take the flight back.

The Concierge first suggested that the service was discontinued more than a year ago (I already knew this from my Google searches) and then was not aware of the other provider that was serving the route. Once I showed her the web page, she placed a call on my behalf.

Most of the time, when I am asking about transportation options they are pushing the hotel car services first (usually overly expensive), then hotel taxis (that may pay hotel a fee to pick up guests) and usually always suggest away from using the public transportation options such as buses or trains.

The concierge at the Park Hyatt Buenos Aires made it sound if I would be dead by walking to the train station and taking the regular train service instead of the hotel car. The walk to the station and train were both fine.

In Mexico City, the concierge was so against of my idea of taking the bus to Santa Fe that stops in front of the hotel and instead was pushing a taxi or their car.


Maybe I have misunderstood the functions of a hotel’s concierge. They should be giving the guest various options and suggestions and not only pushing the services that are the most profitable for them or that gives him/her the greatest kickback.

Luckily, it is so easy to check the options using various online tools such as Yelp, FourSquare etc. that I rarely need any information or suggestions from them. It seems that the service they can provide most reliably is to circle the main tourist sights on the map (once you tear away all the ads).

I just hate when they try to scare you away from using local public transportation options in lieu of hotel cars. Rather than being seen as a service to assist guests, they have evolved into revenue generation outlets for the hotels.