Expedia Best Price Guarantee Case: Orbitz Lower By 2 Cents

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Expedia (US site) has a Best Price Guarantee program that matches the lower price and gives you a $50 coupon for future use, if you can find a lower price in USD from a website that is in English within 24 hours of making the purchase.

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Now, I had a case, where Orbitz price was 2 cents less than Expedia’s. The room and the terms and conditions were all identical.

Note that Expedia’s guarantees differ between their country sites. Nothing prevents you using the Expedia’s US website even when you are not located in North America.

I filed a claim using the Expedia’s Best Price Guarantee form (access here) and attached the screenshot or Orbitz’  price. The following reply was received SIX minutes later:

Thank you for contacting us about your Best Price Guarantee claim for your hotel reservation at All Seasons Jakarta Thamrin.

We have great news!

We have approved your request and initiated a refund in the amount of USD0.02 to the original form of payment used during your purchase. The time it takes to post to your account will depend on how quickly your credit card company processes these funds.

In addition, a $50 Best Price Guarantee Coupon will be added to your account within six to eight weeks after your qualifying travel itinerary has been completed. Changed or canceled bookings are not eligible to receive the coupon. Once signed in, access the “My Account” link and select the “View My Coupons” link to view the coupon and its terms of use.

I have written about Expedia Best Price Guarantee several times before. Last year, I had Orbitz’ price lower by $1-$2 and made Expedia match and issue the BPG coupon for each (read more here). I also had a case, where Booking.com was 22 cents less than Expedia (read more here).

Expedia updated the terms and conditions of this guarantee earlier this year (read more here) to only apply for prepaid rates and they now issue the Best Price Guarantee coupon (read more here) 6-8 weeks after the stay. You may wonder how Expedia can afford to issue these? Expedia’s hotel margins are the explanation (read more here).

Conclusion

Now, someone may say that how could I stay at Accor’s limited (or select service as they prefer to call them) All Season’s brand. Depending on the purpose of my stay, I may stay at anything between a Tune Hotel and Ritz-Carlton. I have never tried this Accor brand earlier and I am actually quite eager to find out how they compare.

Expedia really seems to be on ball with their Best Price Guarantee program. I truly appreciate that they don’t sit on claims for hours/days, but rather processes them expediently.

I could not see using Expedia for my usual hotel stays, but I love using them for quick overnight stays and applying for these BPG coupons making the stays REALLY cheap.

What I have also learned is that you can actually apply a BPG coupon to your stay and still do a claim against the full price. Just did this yesterday.

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