Starwood Allows Properties Classify Single-Rooms As Standard For Award Redemption Purposes

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There is a long thread on FlyerTalk (access here) about a recent development with some Starwood properties that have previously allowed standard awards to be booked for double occupancy.

spg-awards-single-rooms-1-person-graphic

Now, Hotel Pulitzer and Hotel Des Indes, both in Netherlands, have reclassified their standard room for award purposes to be a single one with a queen bed, however. These can be only booked for one person.

Both of these hotels have, as recently as late 2013, allowed standard awards to be booked for double occupancy.

spg-awards-single-rooms-1-person-spg-announcement

Starwood made the above disingenuous announcement on FlyerTalk. Both of these hotels have offered award inventory for two previously, so nothing has changed with these hotels.

Award search for ONE:

spg-awards-single-rooms-1-person

Award search for TWO:

spg-awards-single-rooms-2-people

Hotel Pulitzer:

spg-awards-single-rooms-1-person-amsterdam

Hotel only allows standard awards to be booked under one person for “Classic” room category. Deluxe rooms that is 10 euros more expensive allows two people. You can also book these, but the number of required Starpoints will be higher and the booking must be done over the phone.

Here’s how hotels can cheat with award inventory:

1. Classify part of the standard rooms suddenly to be with a view “View Room”

2. Add a fax machine and call it an “Executive Room”

3. Sell all standard inventory to 3rd parties

4. Create a package for your standard rooms and now allow award redemptions

There are many ways the hotels can play with the award inventory they make available for points redemptions.

Conclusion

It is quite surprising that SPG has allowed some hotels to reclassify their award inventory to only include rooms that can be booked for single occupancy. This is not a huge issue for now, but these may spread to other properties too.

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