Earlier this week, I wrote (access here) about negative experiences trying to get Orbitz to deliver per their recently launched Best Rate Guarantee
What I didn’t post on my original piece was that I asked to escalate the claim and the Orbitz representative told that he/she would forward it to customer relations, which replied to me yesterday:
As a matter of fact, Orbitz replied to the Tweet that I always do pieces that I write:
@LoyaltyLobby Hi I’m w/ Orbitz. Thank for reaching us. Pls follow & DM us; we’ll look into your concern *DG
— Orbitz Customer Care (@OrbitzCareTeam) February 26, 2014
I never replied to them, however.
The Orbitz Customer Care could have issued the $65 credits towards the booking I made last week rather than requiring me to book something else via them first.
I never ask favors from companies based on what I do here on LoyaltyLobby, as I prefer to experience the real service or lack thereof.