Last year, I wrote a piece “Customer Service Hall Of Shame: Case IHG Rewards Club “Service” Center” (access here) about a maddening email exchange with IHG Rewards Club over some missing points from a public promo.
The email exchange showed that most of the replies didn’t address the question at all and were typical copy/paste responses to get someone to go away.
To my surprise, there were suddenly three comments left for the piece:
Then I checked to whom the IP address range belonged to:
Not a surprise. Some IHG Rewards Club employee in Makati must have been blowing off steam between the calls or email replies.
There was bit similar rant from a Hilton call center supervisor regarding some of the promo writings that I have done. You can access “Hilton HHonors Supervisor Rant About LoyaltyLobby’s Publication Of Targeted Offers” here.
My recent email exchanges with the IHG Rewards Club “service center” and BRG team have been satisfactory and prompt. How’s your experience?